target audience: TECH BUYER Publication date: Mar 2024 - Document type: IDC PlanScape - Doc Document number: # US51910024
IDC PlanScape: Experience-Orchestrated Business to Deliver Differentiated Value Outcomes
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Abstract
This IDC PlanScape is intended to explain the concept and importance of deriving experience value and the experience-orchestrated applications aiding IT buyers and executives along their journey to becoming a digital business.
"The time for differentiation is now as economic uncertainty weighs on budgets and generative AI accelerates innovations," says Aly Pinder, research vice president, Worldwide Aftermarket Services Strategies. "In this new technology future, organizations will need to prioritize outcomes and experiences not outputs. The experience-orchestrated business will ensure value is created for employees, customers, and ecosystem partners."