The Four Pillars: How Services Firms and Providers Must Evolve to Ensure Sustainability Delivering Next-Generation Services
Jim Westcott, Gard Little, Ali Zaidi, Peter Marston, Alejandro Florean, Marianne Kolding, Vladimír Kroa, Linus Lai, Yukiharu Yorifuji, Melissa O'Brien, David Tapper
Dec 2013 - Doc # 244512
Customer Needs and Strategies
This IDC study provides IDC's view on how the four pillars (social, mobile, analytics, cloud) are shaping the evolution of the business and IT services market and industry using ongoing IDC research. This study presents IDC's analysis of ...
Predictions 2013: New Models Take Hold and Opportunities Emerge in the Global Services Market
Rebecca Segal, Cushing Anderson, Rob Brothers, Chad Huston, Gard Little, Melissa O'Brien, Melanie Posey, Lisa Rowan, David Tapper, Ali Zaidi, Peter Marston, Mukesh Dialani
Feb 2013 - Doc # WC20130205
This IDC Web Conference analyzes that while traditional models of service delivery continue to be disrupted, new opportunities are solidifying leveraging business analytics, mobility, cloud, and social business. Expertise in these key ar ...