See you again at AFSC 2024!






Another Year, Another Successful IDC Asian Financial Services Congress (AFSC)



A big shoutout to our speakers, delegates, sponsors and supporting partners who helped make this event a resounding success.
The 20th IDC AFSC will return in March 2024. Sign up as an early-bird sponsor and get exclusive benefits and privileges. The early-bird window will be open until Jun 30. Hurry and grab this chance now.


For AFSC 2024 Sponsorship Inquiry

Contact Us Now

Topic Highlights:

  • Digital Core Banking Systems: Dual Core and the Multiple Advantages of DX
  • Digital Infrastructure: Safe, Secure, Resilience, Sustainable
  • The Role of Money: Crypto, CBDCs, NFTs, and Payments in the Metaverse
  • Return of Risk Management
  • Intelligence for the Strongest Banks
  • Customer Centricity Forever
  • Banking- and Insurance-as-a-Service
  • The Mega-Markets in Asian Financial Services: China, India, Indonesia
  • Fintech Forecast from 2023 to 2025
  • Reducing Technical Debt to Ensure Financial Strength

Watch On-Demand

Why Attend AFSC?

500+ Attendees

Network with delegates from Asia/Pacific financial institutions, technology companies, and Fintechs through our interactive discussion sessions, luncheons, Financial Insights Innovation Awards dinner, exhibitions and IDC Arena.

Quality Research

Gain exclusive insights and updates on industry trends based on findings from IDC Financial Insights research in the forms of thought-leadership sessions, research keynotes, interviews with industry leaders and intimate discussions.

Personal Branding and Development

Be part of advancing the financial services industry in the use of technology by sharing your successes and lessons learnt in bringing key applications to the market.

Who Should Attend AFSC?


  • Retail Banks
  • Commercial & Wholesale Banks
  • Digital Banks
  • Investment Banks
  • Private Banks
  • Consumer Finance Companies
  • Asset Management Companies
  • Life Insurance Companies
  • General Insurance Companies
  • Property & Casualty Insurers
  • Reinsurers
  • Financial Services Regulators
  • Payment Gateways
  • Payment Processors
  • P2P Lending Companies
  • Digital Wallet Providers
  • Fintechs
  • Digital Asset Exchanges
  • Venture Capital

IDC AFSC 2023 Agenda


Time Event & Speakers
9:00

Registration

9:30

Exhibition Hall Opens

10:00

Introduction

Sandra Ng

Group Vice President & General Manager, IDC Asia/Pacific

With a recession looming in many parts of the world, attention has turned from rapid digital growth at all costs to a hastened prioritization of how FSI firms can create more resilient and sustainable business models, leveraging the waves of technological change to find new growth in increasingly crowded markets. We will set the context for the subsequent sessions in this session by providing an overview of the business environment, and how technology can impact the business environment.

10:10

Sources of Strength in 2023

Christopher Lee Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific

Ashish Kakar

Research Director, IDC Financial Insights Asia/Pacific

Michael Yeo

Associate Research Director, IDC Financial Insights Asia/Pacific

Financial Institutions are facing disruptions from multiple vantage points. Just as the financial services industry emerged from the pandemic, famously regarded as the accelerator of digital transformation, the geopolitical conflicts and economic challenges of 2023 are causing financial institutions to rethink their priorities in technology spend. How do financial institutions strengthen themselves to remain resilient and profitable in any situations?

  • IDC Financial Insights' Outlook on infrastructure modernization, customer engagement, insurance, automation and digital resiliency
  • How these trends affect financial institutions' technology focus

 

10:30

From Legacy to Digital: Covering the Core Banking Spectrum

Philip Law

Group Product and Technology Officer, Silverlake Axis

Jeremy Bryson

Principal, Vitruvius Business Advisors

There is a significant focus on establishing customer-centric approach by financial institutions, leading them to improve their digital channels and increasing speed-to-market. To adequately support these initiatives, financial institutions have to choose the most appropriate approach to upgrade their core banking system. Find out why a multicore approach is the way forward.

  • Key drivers of change for core banking system
  • Use case of new micro-lending business enabled by digital core
  • How to move to the new digital core system 

 

10:50

Modern Infrastructure to Accelerate Finance Digital Transformation - Agility, Security and Sustainability

Christopher Lee Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific

Agnes Heftberger

General Manager and Technology Leader, IBM ASEANZK (Australia, Southeast Asia, New Zealand & Korea)

Modern infrastructure is crucial to accelerate digital transformation in the financial services industry. Agility, security and sustainability are key factors to be considered when implementing modern infrastructure solutions. Explore the following themes in this session:

  • Unlock IT and speed innovation
  • De-risk IT for business resilience
  • Adopt greener IT for energy efficiency

 

11:10

Award Presentation for Asia’s Leader in Infrastructure Modernization

Christopher Lee Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific
11:15

Transforming Omnichannel Customer Experience with Advanced Automation Capabilities

Michael Yeo

Associate Research Director, IDC Financial Insights Asia/Pacific

Nitin Purwar

Senior Industry Practice Director, UiPath Asia Pacific and Japan

Automation was initially used to improve customer experience by improving process efficiencies across journeys. While this still continues, automation is creating increased number of self-servicing journeys. Find out more on:

  • The applications of automation across customer channels, from enabling branches and contact centres, to contextual responses to email and increasing the responsiveness of intelligent chat bots
  • How to ensure continuity and interoperability across channels to create a seamless journey
  • How human and bot engagement widen the automation scope to handle complex customer journeys

 

11:35

Reimagining Customer Centricity with a Data-Driven Approach

Ashish Kakar

Research Director, IDC Financial Insights Asia/Pacific

Nidhi Arora

Senior Vice President, Sales & Servicing, Data & Services, Mastercard

Data is changing the world. How can organizations leverage data-driven insights to take their customer engagement strategies to the next level? Understand how your organization can leverage data to:

  • Make confident data-driven decisions to deliver customer engagement strategies across segments and geographies with maximum ROI
  • Put personalization at the forefront of seamless customer experiences and unique loyalty programs by leveraging real-time connected data
  • Stand out from the crowd by designing differentiated and competitive value propositions that speak to data-validated customer needs and preferences

 

11:55

Award Presentation for Asia’s Leader in Customer Engagement

Michael Yeo

Associate Research Director, IDC Financial Insights Asia/Pacific
12:00

Networking Lunch (Parallel Sessions)

Tech Talks (Exhibition Hall)

12:10 - 12:20

Building Trust, Reducing Fraud

Martin Lazarevic

General Manager – Australia / New Zealand, Incode Technologies
12:20 - 12:30

Transform Business Processes, Gain Visibility and Future-Proof Your Risk Management Procedures

Wen Siang Woo

Senior Solutions Consultant, Appian Corporation
12:30 - 12:40

3 Ways to Transform Your Data Pipelines & Business

Mark Teehan

Principal Solution Engineer, Confluent
12:40 - 12:50

Unlocking Data Silos: Uncover the Key for Future-Ready Organisations to Lower Transition Risk

Bryan Hoon

Sales Engineer, South East Asia, InterSystems

Executive Lunch Roundtable Discussions *By-invite only.

12:00 - 14:00

Lunch Discussion: Three Data-Driven Building Blocks to Power Customer-Centric Growth

Ashish Kakar

Research Director, IDC Financial Insights Asia/Pacific

Zhiyong Bai

Senior Managing Consultant, Advisors Business Development, Data & Services, Mastercard
12:00 - 14:00

Lunch Discussion: Building Strength in Risk Management: How Risk Will Be the Enabler of Business Growth in 2023

Abhishek Kumar

Associate Research Director, IDC Financial Insights Asia/Pacific

Matthew Talbot

Head of Financial Services, Asia Pacific and Japan, ServiceNow

Radish Singh

Partner, Financial Services Consulting Lead Financial Services risk Management (FRSM), EY
12:00 - 14:00

Lunch Discussion: Adopt Greener Infrastructure: Reduce Energy, Increase Performance

Christopher Lee Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific

Francis Goh

Vice President, IBM zSystems and LinuxONE, IBM Technology Sales Asia Pacific
13:00

Award Presentation for Asia's Leader in Customer Engagement

Michael Yeo

Associate Research Director, IDC Financial Insights Asia/Pacific
13:10

The Future of Customer Experience in Asia/Pacific: Creating New Sources of Strengths through Technology

Sandra Ng

Group Vice President & General Manager, IDC Asia/Pacific

IDC predicts that by 2027, one out of two Asia-based banks will abandon CSAT as a measure of CX and adopt CES — customer effort correlated to outcomes as a key indicator of journey satisfaction and success. The increasingly fierce competition in the financial services market requires a deeper relationship with customers to make them more loyal.

  • What does CX mean to financial institutions in today's competitive environment?
  • The importance of contextual banking and insurance to building deeper relationship with customers
  • Find out more about the winning iniative of Asia's Leader in Customer Engagement

 

13:30

A Real-Life Patient Customer Journey Map

Julianne Danielle Lim

Founder, Strong Bold Grateful Inc.

A real-life patient customer journey map?

Let’s dive in with Julianne Danielle Lim on her real-life patient customer journey stages:

  1. From the purchase of financial products, to being diagnosed, adopting the products and awareness of processes.
  2. Walking through with Julianne what makes a customer experience valuable, product knowledge and customer service received.
  3. At touch points, her thoughts, feelings and actions at each stage

As a former Business Change & Transformation Head, an ex-Private Banker, and now a cancer survivor, Julianne will provide rare and valuable first-hand insights and bring to life, a customer persona and profile.

A customer journey strategy is critical to the success of an organisation, for both new, existing and recurring customers alike. It can be expensive to acquire a new customer and keep an active ROI and ROAS. Understanding customer pain points and customer needs are vital for maximising value throughout the customer lifecycle. Julianne’s real-life customer journey map example of her own experience will help you identify these areas.

13:40

Simplicity, Flexibility and Agility: Transforming Customer Experience and Internal Processes with Hyper-automation

Xiao Liu

Research Manager, IDC Financial Insights Asia Pacific

Brian Goh

Vice President and Partner of Technology & Solutions APAC, FPT Asia Pacific

Sourabh Chitrachar

Regional Vice President - Technology Strategy & Ops, Liberty Mutual Insurance
14:00

Becoming A Smart Insurer

Dr. Yuhui Yao

Group Chief Data Officer, FWD Singapore

In line with FWD’s vision of changing the way people feel about insurance, we are focused on making the insurance journey simpler, faster and smoother for customers. With the AI+ Smart Insurance launched in 2021, hear more about:

  • How FWD embarked on a two-year roadmap to transform into a digital organization, leveraging artificial intelligence (AI) to innovate and transform the insurance journey for our customers, partners and employees
  • How FWD build innovative in-house AI models and products to support our distribution partners, marketing and customer care teams in providing personalized recommendations and improving the customer journey experience

 

14:10

Orchestrating Ecosystems for Success in Next Generation Financial Services

Michael Yeo

Associate Research Director, IDC Financial Insights Asia/Pacific

Peter Miller

Chief Executive Officer, InsurTech, Silverlake Axis

With the economy facing weak growth, customers may be demanding more support from financial institutions to provide them with more proactive, personalized advice to their individual situations. In these times of needs, financial institutions urgently need to step up to help their customers make better wealth management decisions. We will discuss:

  • How to increase business value with ecosystem partners
  • The market leading strategy for ecosystem orchestration and the technology underpinning it
  • Managing ecosystem platforms

 

14:30

Award Presentation for Most Resilient Insurer in Asia

Michael Yeo

Associate Research Director, IDC Financial Insights Asia/Pacific
14:35

Operational Resiliency in Risk Management

Christopher Lee Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific

Guy Mettrick

Industry Vice President - Financial Services Appian Corporation

A weak economic environment coupled with ever increasing demands to improve corporate responsibility and external forces such as cyber threats, have increased the complexities of operational risk. Yet, financial institutions must continue to operate efficiently and deliver a great user experience within this dynamic risk landscape. In this session, we will discuss: 

  • How process automation has transformed operational risk 
  • Use cases of automation in risk management
  • The challenges of leveraging automation, such as skills, culture and existing infrastructure, and how to overcome them.

 

14:55

Building A Cloud-Efficient Environment

Ashish Kakar

Research Director, IDC Financial Insights Asia/Pacific

Matthew Oostveen

Chief Technology Officer, Asia Pacific & Japan, Pure Storage

Cloud has become an integral part of modern digital business operations, offering numerous benefits such as scalability, flexibility and cost-efficiency. However, the growth of cloud has raised concerns on its environmental impact. The session will explore the latest trends and concerns surrounding cloud and sustainability.

  • How has the adoption of cloud computing affected financial services?
  • How cloud changes the way financial institutions approach security and regulatory compliance?
  • How can financial services companies accelerate innovation, fuel growth while increasing resilience and reducing costs with cloud?

 

15:15

Award Presentation for Most Resilient Bank in Asia

Ashish Kakar

Research Director, IDC Financial Insights Asia/Pacific
15:20

Mythbusting Lo-Code for Automation - The Good, the Bad and the Ugly

Christopher Lee Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific

Matthew Thomson

Senior Vice President of Asia Pacific and Japan (APJ), Kofax

Manik Ghai

Director, Data Analytics and Digitalization, Credit Suisse

Financial institutions are under pressure to offer personalized on-demand customer experiences by driving greater efficiencies through automation. Thus, financial institutions are turning to low code/no code that promises greater use accessibility, which in turn spurs more innovation and reduces strain on IT departments. Uncover:

  • The connection between low code/no code and citizen developers
  • How citizen developers can build processes across different business functions, such as customer or employee onboarding, lending solutions, credit card application etc
  • The risks involved in leveraging low code/no code

 

15:40

Delivering Quality at Speed - Mission Impossible?

Abhishek Kumar

Associate Research Director, IDC Financial Insights Asia/Pacific

Damien Wong

Senior Vice President for APAC, Tricentis

Lily Chia

Head of Business Integration & Portfolio Management, Technology, Singapore Exchange

FinTechs face massive competition in today’s digital first world. Banks in particular, need to build in-house apps better and smarter, retain and win customers – faster than their competitor. As such, software development has become an organization-wide process. Testing teams need to ensure that not only individual apps are working, but end-to-end business processes are streamlined and working smoothly. Testing end-to-end is no easy task. In this session, you will learn:

  • the possibility of innovating at speed without “breaking things”
  • how automated testing brings about business value to your organization
  • how to find a balance between testing, quality and speed
16:00

Focus Group Discussions *Pre-registration required. || Tech Talks (Parallel Sessions)

Journey 1: Reimagining for Digital
16:00 - 17:30

Leveraging Data Streaming to Build Connected Customer Experiences

16:00 - 17:30

Creating Future Proof Banking Platforms

16:00 - 17:30

Accelerate Compliance and Digital Transformation @ Scale

Journey 2: Optimizing for Innovation
16:00 - 17:30

Building the Optimum Foundation for Banking Innovation

16:00 - 17:30

Redefining the Value of Digital Cores

16:00 - 17:30

Cloud Testing at Speed - Leveraging on AI, Service Virtualization and Test Data Management

Journey 3: Building Future-Ready Capabilities
16:00 - 17:30

Analytics Maturity

16:00 - 17:30

Preparing Technology Assets in Financial Institutions for CBDCs and Digital Asset Future

16:00 - 17:30

How Financial Institutions Can Master the New Future of Work

Tech Talks (Exhibition Hall)
16:10 - 16:20

Customer-centric Banking Service From Branch to Kiosk

16:20 - 16:30

Payments Modernization for Financial Institutions

16:30 - 16:50

The Growth in Bank-FinTech Partnerships and Its Evolving Models

16:50 - 17:10

Challenges & Opportunities of Financial Services in Cloud Environments

17:30

Financial Insights Innovation Awards (FIIA) Presentation & AFSC Networking Party

Closing Remarks

Canapes & Cocktails

FIIA Award Presentation

  • Award Presentation for Asia’s Leader in Sustainable Finance
  • Award Presentation for Asia’s Most Innovative Bank and Insurer

Live Band Performances

19:30

End of Congress | Exhibition Hall Closes

Speakers

Meet IDC’s top analysts and industry experts for the region, all under one roof.

Sandra Ng

Group Vice President & General Manager, IDC Asia/Pacific

Christopher Lee Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific

Ashish Kakar

Research Director, IDC Financial Insights Asia/Pacific

Michael Yeo

Associate Research Director, IDC Financial Insights Asia/Pacific

Philip Law

Group Product and Technology Officer, Silverlake Axis

Jeremy Bryson

Principal, Vitruvius Business Advisors

Agnes Heftberger

General Manager and Technology Leader, IBM ASEANZK (Australia, Southeast Asia, New Zealand & Korea)

Nitin Purwar

Senior Industry Practice Director, UiPath Asia Pacific and Japan

Nidhi Arora

Senior Vice President, Sales & Servicing, Data & Services, Mastercard

Abhishek Kumar

Associate Research Director, IDC Financial Insights Asia/Pacific


2023 Sponsors

Principal Partner
Main Series & Executive Lunch Roundtable Sponsor
Main Series & Executive Lunch Roundtable Sponsor
Main Series & Executive Lunch Roundtable Sponsor
Main Series Sponsor
Main Series Sponsor
Main Series Sponsor
Main Series & Tech Talk Sponsor
Main Series & Tech Talk Sponsor
Focus Group Discussion & Tech Talk Sponsor
Executive Lunch Roundtable Sponsor
Supporting Organization
Focus Group Discussion Sponsor
Focus Group Discussion Sponsor
Focus Group Discussion Sponsor
Focus Group Discussion Sponsor
Focus Group Discussion Sponsor
Focus Group Discussion Sponsor
Exhibitor & Tech Talk Sponsor
Exhibitor & Tech Talk Sponsor
Exhibitor & Tech Talk Sponsor
Exhibitor & Tech Talk Sponsor

Hear From Our Attendees


Contacts

Tham Sok Yee

Conference Producer
(Content & Speakers)

Cheryl Goeh

Senior Events Executive
(Logistics/Operations)

Joyce Ngiam

Conference Manager
(Logistics/Operations)

Stella Yeo

Events Executive

Don't miss IDC Asian Financial Services Congress 2023