Another Year, Another Successful IDC Asian Financial Services Congress (AFSC)
A big shoutout to our speakers, delegates, sponsors and supporting partners who helped make this event a resounding success. The 20th IDC AFSC will return in March 2024. Sign up as an early-bird sponsor and get exclusive benefits and privileges. The early-bird window will be open until Jun 30. Hurry and grab this chance now.
Network with delegates from Asia/Pacific financial institutions, technology companies, and Fintechs through our interactive discussion sessions, luncheons, Financial Insights Innovation Awards dinner, exhibitions and IDC Arena.
Quality Research
Gain exclusive insights and updates on industry trends based on findings from IDC Financial Insights research in the forms of thought-leadership sessions, research keynotes, interviews with industry leaders and intimate discussions.
Personal Branding and Development
Be part of advancing the financial services industry in the use of technology by sharing your successes and lessons learnt in bringing key applications to the market.
Group Vice President & General Manager, IDC Asia/Pacific
With a recession looming in many parts of the world, attention has turned from rapid digital growth at all costs to a hastened prioritization of how FSI firms can create more resilient and sustainable business models, leveraging the waves of technological change to find new growth in increasingly crowded markets. We will set the context for the subsequent sessions in this session by providing an overview of the business environment, and how technology can impact the business environment.
10:1010:30
Sources of Strength in 2023
Christopher Lee Marshall
Vice President, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific
Ashish Kakar
Research Director, IDC Financial Insights Asia/Pacific
Michael Yeo
Associate Research Director, IDC Financial Insights Asia/Pacific
Financial Institutions are facing disruptions from multiple vantage points. Just as the financial services industry emerged from the pandemic, famously regarded as the accelerator of digital transformation, the geopolitical conflicts and economic challenges of 2023 are causing financial institutions to rethink their priorities in technology spend. How do financial institutions strengthen themselves to remain resilient and profitable in any situations?
IDC Financial Insights' Outlook on infrastructure modernization, customer engagement, insurance, automation and digital resiliency
How these trends affect financial institutions' technology focus
10:3010:50
From Legacy to Digital: Covering the Core Banking Spectrum
Philip Law
Group Product and Technology Officer, Silverlake Axis
Jeremy Bryson
Principal, Vitruvius Business Advisors
There is a significant focus on establishing customer-centric approach by financial institutions, leading them to improve their digital channels and increasing speed-to-market. To adequately support these initiatives, financial institutions have to choose the most appropriate approach to upgrade their core banking system. Find out why a multicore approach is the way forward.
Key drivers of change for core banking system
Use case of new micro-lending business enabled by digital core
How to move to the new digital core system
10:5011:10
Modern Infrastructure to Accelerate Finance Digital Transformation - Agility, Security and Sustainability
Christopher Lee Marshall
Vice President, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific
Agnes Heftberger
General Manager and Technology Leader, IBM ASEANZK (Australia, Southeast Asia, New Zealand & Korea)
Modern infrastructure is crucial to accelerate digital transformation in the financial services industry. Agility, security and sustainability are key factors to be considered when implementing modern infrastructure solutions. Explore the following themes in this session:
Unlock IT and speed innovation
De-risk IT for business resilience
Adopt greener IT for energy efficiency
11:1011:15
Award Presentation for Asia’s Leader in Infrastructure Modernization
Christopher Lee Marshall
Vice President, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific
11:1511:35
Transforming Omnichannel Customer Experience with Advanced Automation Capabilities
Michael Yeo
Associate Research Director, IDC Financial Insights Asia/Pacific
Nitin Purwar
Senior Industry Practice Director, UiPath Asia Pacific and Japan
Automation was initially used to improve customer experience by improving process efficiencies across journeys. While this still continues, automation is creating increased number of self-servicing journeys. Find out more on:
The applications of automation across customer channels, from enabling branches and contact centres, to contextual responses to email and increasing the responsiveness of intelligent chat bots
How to ensure continuity and interoperability across channels to create a seamless journey
How human and bot engagement widen the automation scope to handle complex customer journeys
11:3511:55
Reimagining Customer Centricity with a Data-Driven Approach
Ashish Kakar
Research Director, IDC Financial Insights Asia/Pacific
Nidhi Arora
Senior Vice President, Sales & Servicing, Data & Services, Mastercard
Data is changing the world. How can organizations leverage data-driven insights to take their customer engagement strategies to the next level? Understand how your organization can leverage data to:
Make confident data-driven decisions to deliver customer engagement strategies across segments and geographies with maximum ROI
Put personalization at the forefront of seamless customer experiences and unique loyalty programs by leveraging real-time connected data
Stand out from the crowd by designing differentiated and competitive value propositions that speak to data-validated customer needs and preferences
11:5512:00
Award Presentation for Asia’s Leader in Customer Engagement
Michael Yeo
Associate Research Director, IDC Financial Insights Asia/Pacific
12:0014:00
Networking Lunch (Parallel Sessions)
Tech Talks (Exhibition Hall)
12:10 - 12:20
Building Trust, Reducing Fraud
Martin Lazarevic
General Manager – Australia / New Zealand, Incode Technologies
Building Trust, Reducing Fraud
Location: Booth 5 (Incode Technologies)
Customers are often reluctant to entrust their personal and financial information to institutions they don’t trust, and fraud can have serious reputational consequence for institutions. Furthermore, with the fast-evolving fraud tactics by fraudsters, it is critical for financial institutions to be constantly vigilant and adaptable to keep up with these evolving threats. In this session, uncover:
The evolving types of fraud, and how they can pose a risk to your business
The strategies to combat fraud by utilizing technology and biometrics while ensuring seamless digital experience
The best practices and use cases of financial institutions in preventing fraud with biometric authentication, AI and ML
12:20 - 12:30
Transform Business Processes, Gain Visibility and Future-Proof Your Risk Management Procedures
Wen Siang Woo
Senior Solutions Consultant, Appian Corporation
Transform Business Processes, Gain Visibility and Future-Proof Your Risk Management Procedures
Location: Booth 14 (Appian)
Financial institutions are constantly striving to manage, control and ultimately mitigate risk. Horizon Scanning is an important component for early detection of upcoming laws and regulations that may impact your financial institution. With Appian’s process automation platform, financial institutions can gain the visibility necessary to prepare for future regulation and future-proof their risk management procedures:
Prepare for Future Regulation with Full Visibility: Integrate disjointed manual processes for increased accuracy of audit processes
Respond to Change with Actionable Data: Enable agile response as the business, market and regulation evolves and grows
Simplified Access to Data From Any Source: Leverage the power of full-stack automation — workflow, artificial intelligence (AI), and robotic process automation (RPA)
12:30 - 12:40
3 Ways to Transform Your Data Pipelines & Business
Mark Teehan
Principal Solution Engineer, Confluent
3 Ways to Transform Your Data Pipelines & Business
Location: Booth 15 (Confluent)
In today’s modern enterprise—where immediate access to data is key to creating a competitive advantage—you need to think of data movement and access in a fundamentally different way. The good news? Streaming data pipelines provide real-time data flows across an organization—getting your data to the right place, in the right format, at the right time to build data products faster and unlock endless use cases.
Join Mark and learn:
Top 5 reasons why traditional data pipelines (think ETL and reverse ETL) get in the way of building better data products
How streaming data pipelines are built for real-time data access instead of processing data in batches
How to make it easy and cost-effective to build streaming data pipelines and to evolve them as business and data needs change for financial services industry
12:40 - 12:50
Unlocking Data Silos: Uncover the Key for Future-Ready Organisations to Lower Transition Risk
Bryan Hoon
Sales Engineer, South East Asia, InterSystems
Unlocking Data Silos: Uncover the Key for Future-Ready Organisations to Lower Transition Risk
Location: Booth 3 & 4 (InterSystems)
Siloed data languishing in complex systems and aging application stacks creates substantial data housing risk. With digital trends focusing more heavily on reporting access for internal and wider ecosystems than in previous years, unified data, harmonized across your entire organisation, holds the key to risk minimization. Learn how to leverage your data to its best potential, supporting collaboration and innovation, providing the agility to respond to changing market conditions.
Against the backdrop of evolving consumer expectations, customer-centricity has become a key driver of business innovation and growth. What are some of the key success factors empowering organizations to succeed in the digital age?
Leveraging data-driven insights to streamline processes and seamlessly deliver solutions at scale
Bug deep customer connections with well-timed interactions and personalized experiences using the right data, technology and methodology
Driving high-value customer behaviors with compelling loyalty programs that put customer insights at the heart of the engagement strategy
12:00 - 14:00
Lunch Discussion: Building Strength in Risk Management: How Risk Will Be the Enabler of Business Growth in 2023
Abhishek Kumar
Associate Research Director, IDC Financial Insights Asia/Pacific
Matthew Talbot
Head of Financial Services, Asia Pacific and Japan, ServiceNow
Radish Singh
Partner, Financial Services Consulting Lead Financial Services risk Management (FRSM), EY
Lunch Discussion: Building Strength in Risk Management: How Risk Will Be the Enabler of Business Growth in 2023
Emerging from the pandemic, Asia/Pacific financial institutions are faced with another set of disruptions – unsettling geopolitics, hyperinflation, supply chain challenges, high interest rate and weakening consumer demand. What should financial institutions be doing in order to not just survive, but thrive, through these difficult times?
Let’s discuss:
Key areas that the best-performing FSIs are doing better in
The need for greater integration to create a risk data-led organization
The new risk considerations of 2023 and the top-priorities of CROs
Sustainability is on top of everyone's mind. As data centers account for around 1% of all global energy consumption and 0.3% of carbon emissions, the energy consumption of data centers has become a major concern for sustainability. Furthermore, given everyone's dependence on workloads such as data analytics, AI, and security, this will further drive energy consumption due to the use of additional servers to run specialized software. This discussion will touch on:
Challenges of sustainable infrastructure (e.g. cost, space, ESG goals, regulations and compliance)
Does adopting a cloud-first approach lead to sustainability?
Justifying investments in sustainable infrastructure
13:0013:10
Award Presentation for Asia's Leader in Customer Engagement
Michael Yeo
Associate Research Director, IDC Financial Insights Asia/Pacific
13:1013:20
The Future of Customer Experience in Asia/Pacific: Creating New Sources of Strengths through Technology
Sandra Ng
Group Vice President & General Manager, IDC Asia/Pacific
IDC predicts that by 2027, one out of two Asia-based banks will abandon CSAT as a measure of CX and adopt CES — customer effort correlated to outcomes as a key indicator of journey satisfaction and success. The increasingly fierce competition in the financial services market requires a deeper relationship with customers to make them more loyal.
What does CX mean to financial institutions in today's competitive environment?
The importance of contextual banking and insurance to building deeper relationship with customers
Find out more about the winning iniative of Asia's Leader in Customer Engagement
13:3013:40
A Real-Life Patient Customer Journey Map
Julianne Danielle Lim
Founder, Strong Bold Grateful Inc.
A real-life
patient customer journey map?
Let’s dive
in with Julianne Danielle Lim on her real-life patient customer journey stages:
From the purchase of financial products, to being
diagnosed, adopting the products and awareness of processes.
Walking through with Julianne what makes a customer
experience valuable, product knowledge and customer service received.
At touch points, her thoughts, feelings and actions at
each stage
As a former
Business Change & Transformation Head, an ex-Private Banker, and now a
cancer survivor, Julianne will provide rare and valuable first-hand insights
and bring to life, a customer persona and profile.
A customer
journey strategy is critical to the success of an organisation, for both new,
existing and recurring customers alike. It can be expensive to acquire a new
customer and keep an active ROI and ROAS. Understanding customer pain points
and customer needs are vital for maximising value throughout the customer
lifecycle. Julianne’s real-life customer journey map example of her own
experience will help you identify these areas.
13:4014:00
Simplicity, Flexibility and Agility: Transforming Customer Experience and Internal Processes with Hyper-automation
Xiao Liu
Research Manager, IDC Financial Insights Asia Pacific
Brian Goh
Vice President and Partner of Technology & Solutions APAC, FPT Asia Pacific
Sourabh Chitrachar
Regional Vice President - Technology Strategy & Ops, Liberty Mutual Insurance
14:0014:10
Becoming A Smart Insurer
Dr. Yuhui Yao
Group Chief Data Officer, FWD Singapore
In line with FWD’s vision of changing the way people feel about insurance, we are focused on making the insurance journey simpler, faster and smoother for customers. With the AI+ Smart Insurance launched in 2021, hear more about:
How FWD embarked on a two-year roadmap to transform into a digital organization, leveraging artificial intelligence (AI) to innovate and transform the insurance journey for our customers, partners and employees
How FWD build innovative in-house AI models and products to support our distribution partners, marketing and customer care teams in providing personalized recommendations and improving the customer journey experience
14:1014:30
Orchestrating Ecosystems for Success in Next Generation Financial Services
Michael Yeo
Associate Research Director, IDC Financial Insights Asia/Pacific
With the economy facing weak growth, customers may be demanding more support from financial institutions to provide them with more proactive, personalized advice to their individual situations. In these times of needs, financial institutions urgently need to step up to help their customers make better wealth management decisions. We will discuss:
How to increase business value with ecosystem partners
The market leading strategy for ecosystem orchestration and the technology underpinning it
Managing ecosystem platforms
14:3014:35
Award Presentation for Most Resilient Insurer in Asia
Michael Yeo
Associate Research Director, IDC Financial Insights Asia/Pacific
14:3514:55
Operational Resiliency in Risk Management
Christopher Lee Marshall
Vice President, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific
Guy Mettrick
Industry Vice President - Financial Services Appian Corporation
A weak economic environment coupled with ever increasing demands to improve corporate responsibility and external forces such as cyber threats, have increased the complexities of operational risk. Yet, financial institutions must continue to operate efficiently and deliver a great user experience within this dynamic risk landscape. In this session, we will discuss:
How process automation has transformed operational risk
Use cases of automation in risk management
The challenges of leveraging automation, such as skills, culture and existing infrastructure, and how to overcome them.
14:5515:15
Building A Cloud-Efficient Environment
Ashish Kakar
Research Director, IDC Financial Insights Asia/Pacific
Matthew Oostveen
Chief Technology Officer, Asia Pacific & Japan, Pure Storage
Cloud has become an integral part of modern digital business operations, offering numerous benefits such as scalability, flexibility and cost-efficiency. However, the growth of cloud has raised concerns on its environmental impact. The session will explore the latest trends and concerns surrounding cloud and sustainability.
How has the adoption of cloud computing affected financial services?
How cloud changes the way financial institutions approach security and regulatory compliance?
How can financial services companies accelerate innovation, fuel growth while increasing resilience and reducing costs with cloud?
15:1515:20
Award Presentation for Most Resilient Bank in Asia
Ashish Kakar
Research Director, IDC Financial Insights Asia/Pacific
15:2015:40
Mythbusting Lo-Code for Automation - The Good, the Bad and the Ugly
Christopher Lee Marshall
Vice President, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific
Matthew Thomson
Senior Vice President of Asia Pacific and Japan (APJ), Kofax
Manik Ghai
Director, Data Analytics and Digitalization, Credit Suisse
Financial institutions are under pressure to offer personalized on-demand customer experiences by driving greater efficiencies through automation. Thus, financial institutions are turning to low code/no code that promises greater use accessibility, which in turn spurs more innovation and reduces strain on IT departments. Uncover:
The connection between low code/no code and citizen developers
How citizen developers can build processes across different business functions, such as customer or employee onboarding, lending solutions, credit card application etc
The risks involved in leveraging low code/no code
15:4016:00
Delivering Quality at Speed - Mission Impossible?
Abhishek Kumar
Associate Research Director, IDC Financial Insights Asia/Pacific
Damien Wong
Senior Vice President for APAC, Tricentis
Lily Chia
Head of Business Integration & Portfolio Management, Technology, Singapore Exchange
FinTechs face massive competition in today’s digital first world. Banks in particular, need to build in-house apps better and smarter, retain and win customers – faster than their competitor. As such, software development has become an organization-wide process. Testing teams need to ensure that not only individual apps are working, but end-to-end business processes are streamlined and working smoothly. Testing end-to-end is no easy task. In this session, you will learn:
the possibility of innovating at speed without “breaking things”
how automated testing brings about business value to your organization
how to find a balance between testing, quality and speed
16:0017:30
Focus Group Discussions *Pre-registration required. || Tech Talks (Parallel Sessions)
Journey 1: Reimagining for Digital
16:00 - 17:30
Leveraging Data Streaming to Build Connected Customer Experiences
16:00 - 17:30
Leveraging Data Streaming to Build Connected Customer Experiences
Customers today expect real-time personalized experiences from any device, anytime, anywhere. And they are loyal to the organisations that deliver it. Data offers great promise but complex architectures and disjointed systems makes the speed, accuracy and access to data in real-time near impossible. Join us as we discuss:
How context and speed of data access are critical to building engaging customer experiences
Challenges with mastering your data and making it readily interoperable and available
Quantifying and justifying the value and benefits of real-time data streaming
Christopher Lee Marshall
Vice President, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific
Financial institutions recognize modern core banking platform is an accelerator for innovation and digital customer experiences, yet not many financial institutions have successfully modernized their core as it has been a massive task with high risk. Join this discussion:
Adopting a progressive approach vs big bang approach to core modernization
The key considerations of putting core on the cloud
Future opportunities of cloud-enabled core banking platforms
Abhishek Kumar
Associate Research Director, IDC Financial Insights Asia/Pacific
Yea Chee Hong
Senior Executive Vice President, Customer Engagement Silverlake Digital Economy
16:00 - 17:30
Accelerate Compliance and Digital Transformation @ Scale
16:00 - 17:30
Accelerate Compliance and Digital Transformation @ Scale
70% of digital transformation programs fail to deliver the required business benefits. Learn how we can apply accelerate digital transformation using a hybrid lego-based approach to building new products while complying with regulatory mandates. We will talk about how to start with business problems and apply design thinking to transform/launch products and services in weeks not months and years.
What are the key challenges in the accelerating digital transformation?
How the platform-based approach helps drive business innovation?
How to tackle regulatory compliance and resiliency needs while transforming?
Senior Vice President and Global Business Head - BFS, Virtusa
Journey 2: Optimizing for Innovation
16:00 - 17:30
Building the Optimum Foundation for Banking Innovation
16:00 - 17:30
Building the Optimum Foundation for Banking Innovation
In transforming banking, it’s easy to focus on the core and the innovation layer that delivers the enhanced product or UX. However, no amount of creativity here will compensate for the impact on customer experience if the bank goes down, or data is not processed fast enough. Join us for an exciting chat on:
How do you ensure the bank has speed, scalability and reliability to deliver into the future?
Streamlining data across the organization, transforming operational systems into dynamic assets that can fulfil regulatory reporting requirements while driving business strategy
Bridging the gap between transactional systems and financial applications to access real-time customer and financial insights, reduce IT complexity, and adapt to regulations with ease
Michael Yeo
Associate Research Director, IDC Financial Insights Asia/Pacific
Gökhan Dindar
Managing Director, Asia, SAP Fioneer
16:00 - 17:30
Redefining the Value of Digital Cores
16:00 - 17:30
Redefining the Value of Digital Cores
This focus group will provide valuable insights into how financial institutions can leverage cloud-based core banking systems to deliver hyper-personalized and innovative financial products to their customers. We will also delve into the importance of scalability and cost-effectiveness and how these factors can be used as differentiators in a highly competitive market. The key discussion will include:
Is the speed of a new banking product launch important?
Can banking relationships be simplified to a single account for all purposes?
How important is it to have a common back end for centralized data and financials?
Ashish Kakar
Research Director, IDC Financial Insights Asia/Pacific
Nalin Sinha
Regional Director - Sales, Thought Machine
16:00 - 17:30
Cloud Testing at Speed - Leveraging on AI, Service Virtualization and Test Data Management
16:00 - 17:30
Cloud Testing at Speed - Leveraging on AI, Service Virtualization and Test Data Management
With digital transformation and the rapid changes in technologies, financial institutions are faced with pressures to get their new services and products out as quickly as possible. Many have moved their applications and services on the cloud to be able to increase their reach as well as speed to market. Yet, financial institutions find it hard to test their cloud solutions due to the complexities and intricacies of their inter-dependent systems. What are some of the challenges they face and how can this be overcome?
In this discussion, share your thoughts on:
The state of automation in cloud application testing
Challenges in API testing and integration
Best practices and benefits of service virtualizations
Franco Chiam
Vice President, IDC Asia/Pacific
Kaushik Patel
Managing Director, Parasoft Software
Journey 3: Building Future-Ready Capabilities
16:00 - 17:30
Analytics Maturity
16:00 - 17:30
Analytics Maturity
Business leaders today are being asked a broad spectrum of questions that need to be answered in real-time. To achieve this, data, analytics, and automation are required. However, there is also an analytics skills shortage in most workforces, which conspires to impede organizational progress. What should business leaders do to adapt and become more resilient?
Join this focus group discussion to learn the tactics other analytics leaders are deploying to accelerate transformation in their organizations. Hear first-hand how analytics maturity correlates with company performance. Learn:
What is analytics maturity and why is it important?
How do best-in-class organizations improve their analytics maturity?
How to democratize analytics at scale?
Xiao Liu
Research Manager, IDC Financial Insights Asia Pacific
Philip Madgwick
Senior Director, Asia, Alteryx
16:00 - 17:30
Preparing Technology Assets in Financial Institutions for CBDCs and Digital Asset Future
16:00 - 17:30
Preparing Technology Assets in Financial Institutions for CBDCs and Digital Asset Future
Central Bank Digital Currencies
(CBDCs) and digital assets are gaining traction in the financial industry.
Banks will need to update their existing technology infrastructure, adapt to
the evolving regulatory frameworks, rethink their business models to prepare
for the future of CBDCs and digital assets. The discussion will revolve around:
Opportunities of CBDCs and digital assets, and
potential risks surrounding it
Building business use cases for CBDCs and digital
assets and real-world applications
Technology underpinning the future of money
Cici Lu
Principal Consultant & Founder, Venn Link Partners
16:00 - 17:30
How Financial Institutions Can Master the New Future of Work
16:00 - 17:30
How Financial Institutions Can Master the New Future of Work
Advancements in technology, changing customer expectations, and evolving workplace dynamics are shaping the financial services industry. Work will never go back to the way things were, and there is an opportunity to develop a future of work approach that enhance employee productivity. Share your thoughts on:
Balancing remote working, flexibility, and productivity
Concerns relating to compliance and security when it comes to being digital-first
Top priorities of financial institutions in the future of work (e.g. reskilling, ensuring secured access to digital documents)
Lily Phan
Research Director, Future of Work, IDC Asia/Pacific
Jacob Leon
Document Cloud Solutions Specialist, Adobe
Tech Talks (Exhibition Hall)
16:10 - 16:20
Customer-centric Banking Service From Branch to Kiosk
16:10 - 16:20
Customer-centric Banking Service From Branch to Kiosk
Location: Booth 17 (Entrust)
Consumers increasingly expect anywhere, anytime financial services. Financial institutions that can deliver on that desire for choice and flexibility in a frictionless way will win the customer every time.
This session will cover:
Why self-service instant issuance is important to customers
How to create a seamless, secure, and self-service experience for customers to handle from account opening to card replacement at their own time and convenience
Building a foundation for blended physical and digital experiences
Max Ebdy
Senior Sales Manager, Instant Issuance Asia Pacific, Entrust
16:20 - 16:30
Payments Modernization for Financial Institutions
16:20 - 16:30
Payments Modernization for Financial Institutions
Location: Booth 16 (Episode Six)
73% of financial institutions have payments infrastructures that are not well equipped to handle payments for 202 and beyond in a research done by IDC. As such, it is predicted that $250 billion in payments revenue will be lost by financial institution by 2030s. What can be done by financial institutions to cater for the new payment needs?
In this tech talk, we will cover:
An overview of the current payment landscape
How cloud-native payments technology and platforms can drive your business forward
Best practices in delivering progressive modernizations programs in a phased pathway to the future of payments
Ravi Patel
MD - Head of Partnerships, Business Development, Episode Six
16:30 - 16:50
The Growth in Bank-FinTech Partnerships and Its Evolving Models
16:30 - 16:50
The Growth in Bank-FinTech Partnerships and Its Evolving Models
Gone were the days where FinTechs were viewed as a threat to traditional financial institutions. Today, many banks and insurers are realizing the value of FinTech firms in helping them flourish. Similarly, FinTechs recognize the need to work with traditional incumbents as they lack the customer trust, existing infrastructure and compliance practices that traditional incumbents already have.
In this session, let's discuss:
How the relationship between banks, insurers and FinTechs are evolving, and the model that partnerships are heading towards
What are the key considerations when looking for partnerships and partners?
How such partnerships will affect the product offerings of banks, insurers and FinTechs?
Sachin Sharma
Chief Product & Commercial Officer, Standard Chartered Nexus
Vinod Raman
Chief Product Officer, Endowus
Reuben Lim
Chief Operating Officer, Singapore FinTech Association
16:50 - 17:10
Challenges & Opportunities of Financial Services in Cloud Environments
16:50 - 17:10
Challenges & Opportunities of Financial Services in Cloud Environments
Paul John Siy
Chief Technology Officer, BDO Unibank
Mohit Tandon
Senior Director & Global Head - Technology Operations, Prudential
Kar Wee Ang
Director, The London Institute of Banking and Finance APAC
17:3019:30
Financial Insights Innovation Awards (FIIA) Presentation & AFSC Networking Party
Closing Remarks
Canapes & Cocktails
FIIA Award Presentation
Award Presentation for Asia’s Leader in Sustainable Finance
Award Presentation for Asia’s Most Innovative Bank and
Insurer
Live Band Performances
19:3019:31
End of Congress | Exhibition Hall Closes
Speakers
Meet IDC’s top analysts and industry experts for the region, all under one roof.
Silverlake Axis Ltd. (“SAL”) is a leading
enterprise technology, software and services company focused on financial
services and serves 40% of the top 20 largest banks in Southeast Asia. Founded
in 1989, SAL has an impeccable track record of successful delivery of
innovative and transformative solutions to its enterprise customers and their
ecosystems. The Group has more than 380 enterprise customers in over 70
countries across Asia, Europe, Middle East, Africa and the Americas.
Under Axis Systems Holdings Limited, SAL was
listed on the SGX-SESDAQ on 12 March 2003. It was renamed Silverlake Axis Ltd
in 2006 and the listing was transferred to the Mainboard of the Singapore Exchange
on 22 June 2011. For more information about SAL, please visit www.silverlakeaxis.com.
Main Series & Executive Lunch Roundtable Sponsor
IBM
IBM is a leading global hybrid cloud and AI, and business services
provider. We help clients in more than 175 countries capitalize on insights
from their data, streamline business processes, reduce costs and gain the
competitive edge in their industries. Nearly 3,000 government and corporate
entities in critical infrastructure areas such as financial services,
telecommunications and healthcare rely on IBM's hybrid cloud platform and Red
Hat OpenShift to affect their digital transformations quickly, efficiently and
securely. IBM's breakthrough innovations in AI, quantum computing,
industry-specific cloud solutions and business services deliver open and
flexible options to our clients. All of this is backed by IBM's legendary
commitment to trust, transparency, responsibility, inclusivity and service.
Mastercard empowers organisations to make data-driven
decisions, navigate the shift to digital, acquire high-value consumers and
engage existing ones. Our Data & Services business helps financial
institutions realize their greatest potential across the areas of Digital
Transformation, Consumer Engagement & Loyalty, Open Banking, Cryptocurrency
& Digital Assets, Cybersecurity, and more.
Connect
with us for insights on how we partner leading organizations across Asia to
navigate complex and evolving trends with proprietary data, people and
platforms.
Main Series & Executive Lunch Roundtable Sponsor
Pure Storage
Pure Storage (NYSE: PSTG) gives technologists their time
back. Pure delivers a modern data experience that empowers organizations to run
their operations as a true, automated, storage as-a-service model seamlessly
across multiple clouds. Pure helps customers put data to use while reducing the
complexity and expense of managing the infrastructure behind it. And with a
certified customer satisfaction score in the top one percent of B2B companies,
Pure's ever-expanding list of customers areamong the happiest in the world.
Kofax enables organizations to Work Like Tomorrow™—today. Kofax’s Intelligent Automation software platform helps organizations transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine RPA, cognitive capture, process orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability.
UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.
Main Series & Tech Talk Sponsor
Appian
Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit www.appian.com.
Main Series & Tech Talk Sponsor
Tricentis
Tricentis is a global leader in enterprise continuous testing. The Tricentis AI-based, continuous testing portfolio of products provide a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, Gartner, and IDC. To learn more, visit www.tricentis.com.
Focus Group Discussion & Tech Talk Sponsor
Confluent
Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Confluent’s cloud-native offering is the foundational platform for data in motion – designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can meet the new business imperative of delivering rich, digital front-end customer experiences and transitioning to sophisticated, real-time, software-driven backend operations. To learn more, please visit www.confluent.io.
Executive Lunch Roundtable Sponsor
ServiceNow
ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company in the world above $1 billion. Founded in 2004 with the goal of making work easier for people, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for more than 6,200 enterprise customers worldwide, including approximately 80% of the Fortune 500. For more information, visit www.servicenow.com.
Supporting Organization
Focus Group Discussion Sponsor
Adobe
At Adobe, we are about changing the world through digital experiences.
Documents are core to how people work, transact business and communicate in everyday life. Our Document Cloud solutions accelerate document productivity.
Adobe pioneered the paper-to-digital transformation with the invention of PDF. We created Adobe Document Cloud so people can scan, edit, share, and sign documents anytime, anywhere. Today, we’re revolutionizing the way people and businesses communicate, collaborate, and get work done.
Contact us to find out more about how you can automate, integrate, collaborate, all whilst remaining secure and compliant.
Focus Group Discussion Sponsor
Alteryx
Alteryx (NYSE: AYX) powers analytics for all by providing our
leading Analytics Automation Platform. Alteryx delivers easy end-to-end
automation of data engineering, analytics, reporting, machine learning, and
data science processes, enabling enterprises everywhere to democratize data
analytics across their organizations for a broad range of use cases. More than
8,000 customers globally rely on Alteryx to deliver high-impact business
outcomes. To learn more, visit www.alteryx.com.
Focus Group Discussion Sponsor
Parasoft
Parasoft
helps organizations perfect today’s highly-connected applications by automating
time-consuming testing tasks and providing management with intelligent
analytics necessary to focus on what matters. Parasoft’s technologies reduce
the time, effort, and cost of delivering secure, reliable, and compliant software,
by integrating static and runtime analysis; unit, functional, and API testing;
and service virtualization. With developer testing tools, manager
reporting/analytics, and executive dashboarding, Parasoft supports software
organizations with the innovative tools they need to successfully develop and
deploy applications in the embedded, enterprise, and IoT markets, all while
enabling today’s most strategic development initiatives — agile, continuous
testing, DevOps, and security.
Focus Group Discussion Sponsor
SAP Fioneer
SAP Fioneer was launched in 2021 as a
joint venture between global technology leader SAP and entrepreneurial investor
Dediq to become the world’s leading provider of financial services software
solutions and platforms.Counting over 800 customers, SAP Fioneer is a global business with 1,000 employees across 14
countries, a strong presence in Europe, North and Latin America, Middle East
and Asia-Pacific with a broad ecosystem of partners.
Combining the agility of a start-up with
the proven capabilities of a best-in-class software company, SAP Fioneer
enables banks, insurers and challengers to run, transform and grow with speed,
scalability, and cost-efficiency through digital innovation, cloud technology,
and end-to-end solutions.
Focus Group Discussion Sponsor
Thought Machine
Thought Machine was
founded in 2014 with a mission to enable banks to deploy modern systems and
move away from the legacy IT platforms that plague the banking industry. We do
this through our cloud native core banking platform, Vault. This next generation
system has been written from scratch as an entirely cloud native platform. It
does not contain a single line of code which is legacy, or pre-cloud.
We are currently a team of more than
500 people spread across offices in London, New York, Singapore, Sydney, and
Melbourne, and have raised more than $340m in funding at a $1bn+ valuation.
Virtusa
Corporation is a leading global provider of digital business strategy, digital
engineering, and information technology (IT) services and solutions that help
clients change, disrupt, and unlock new value through innovation engineering.
With over 25 years of industry experience, Virtusa has become the partner of
choice for several banks and financial services firms. We partner with our
clients on their digital transformation journey to help them drive operational
excellence and cost efficiency in their organisation. We support nearly 100
banking and financial services clients across North America, Europe, Asia
Pacific, and Australia, including over half of the top 30 global banks and many
leading national and regional institutions. Learn more on the Innovation keys for a better
tomorrow with Virtusa by visiting our website.
Entrust keeps the world moving safely by enabling trusted identities, payments, and data protection. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, accessing e-government services, or logging into corporate networks. Entrust offers an unmatched breadth of digital security and credential issuance solutions at the very heart of all these interactions. With more than 2,500 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us.
Exhibitor & Tech Talk Sponsor
Episode Six
Episode Six is a payments technology company that
gives banks, fintechs and brands the freedom to design and launch leading
digital payment propositions into market. It powers its clients’ payments
journeys – in any form and between any party - with the most flexible and
adaptable platform on the market today, providing highly configurable products
with user-driven tools and technology to optimize customer demand and market
response. Episode Six’s platform, Tritium, is native multi-asset and its ledger
enables the transfer of value of any kind – fiat currency, cryptocurrencies,
brand value points, gold, and more. Episode Six operates globally across 24
countries with an expanding team located in the U.S., Europe, Japan, Singapore
and Hong Kong. Investors include HSBC, Mastercard, SBI Investment Co., Ltd. and
Anthos Capital. For more information, visit www.EpisodeSix.com or LinkedIn.
Exhibitor & Tech Talk Sponsor
Exhibitor & Tech Talk Sponsor
INCODE TECHNOLOGIES
Incode is the leading provider of world-class identity
solutions that is reinventing the way humans authenticate and verify their
identities online to power a world of digital trust.
Incode’s revolutionary identity solutions are unleashing
the business potential of universal industries including the world’s largest
financial institutions, governments, retailers, hospitality organizations, and
gaming establishments by reducing fraud and ultimately, transforming human
interactions with data, products, and services.
Hear From Our Attendees
Great and relevant topics. Great speakers.
Director, Citibank
A handful of useful information shared at the Congress.
IT & Technology Strategy Head, Krungthai Bank
Best event. A well-organized event encompassing a full spectrum of business challenges & opportunities with lots of practical insights and solutions from the organizers, industry leaders and peers.
Chief Information Officer, PTF Finance BRG Group
Real use cases and practical considerations are discussed to reflect the current state of data analytics and artificial intelligence deployed by financial institutions and insurance.
Executive Director, United Overseas Bank
Great line-up of agenda and speakers from other countries to share their experiences. Overall, the sessions were great avenue for sharing. Indeed, it’s flexible for us to join the event and sessions at our convenience.
Head of Vendor Performance Management, AIA
Thanks to Cyrus and his team for putting this phenomenal virtual event in a smooth way and in a very short time – especially considering this pandemic & limitations.
