Digital-First Financial Services:
What It Means to Be Digital in 2022
ASEAN | August 24, 2022
Overview
DIGITAL-FIRST FINANCIAL SERVICES:
WHAT IT MEANS TO BE DIGITAL IN 2022
Business-as-usual is no longer sustainable! The past few years saw financial institutions in the ASEAN region become more resilient as they adapt and rethink their businesses and operating models to keep up with the rapid changes of customer behavior.
Having surmount the challenges in the road to recovery, there lies opportunities ahead for a “big reset” – to redefine the value they bring and the role they play in this new world of digital-first financial services. Financial institutions are already sharing data within their industry, optimizing processes, and creating new market opportunities. This is the time for institutions to step up and undertake their role as orchestrator of the industry ecosystems. They need to be critical enablers by establishing the digital environments across multiple industries for co-innovation.
At the IDC Conference: Financial Insights ASEAN, we bring to you the latest research where financial institutions take the lead in building strength in data, platforms, operations, security to be digital in 2022.
Topics to be discussed:
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Redefining Frictionless: Seamless Onboarding Process
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Tackling Financial Well-Being
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Greater Financial Inclusion: Digital Ecosystems & SMEs
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Employee Empowerment
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Trust & Customer Consent
IDC ASEAN Conference: Financial Insights Agenda
Speakers
Meet IDC’s top analysts and industry experts.
Michael Araneta
Head of Research and Advisory, IDC Financial Insights Asia/Pacific
Michael Yeo
Associate Research Director, IDC Financial Insights Asia/Pacific
Eric Quah
Country Manager, Malaysia, ServiceNow
Allen Woo
Chief Technology Officer, Affin Hwang Asset Management Berhad
Thakorn Piyapan
President, TMBThanachart Bank Public Company Limited (ttb)
Kalyani Nair
Group Head, Virtual Banking, Maybank
Arjun Chib
Managing Director, Global Head CPBB Onboarding Operations Right Shoring, Standard Chartered Bank
Sponsors
ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNowTM. For more information, visit: www.servicenow.com.