Digital-First Financial Services:
What It Means to Be Digital in 2022

Hong Kong | August 16, 2022




In this increasingly hyperconnected world, customers are accessing more digital financial services and more information on customer behavior is being generated. We are also seeing the rise of new digital banks and insurers challenging traditional financial institutions. These new digital players are introducing innovative products and business models by orchestrating data efficiently to better serve their customers.

As such, the data and technology platforms of yesterday are no longer able to meet the need for innovation at speed today. The exponential data increase has given rise to complexities of data management platforms to provide real-time access to data stored across multiple environments and presents a challenge for institutions to ensure that their IT operations are safe. Inadvertently, this hampers financial institutions’ abilities to innovate and deliver new capabilities.

At IDC Conference: Financial Insights Hong Kong, IDC Financial Insights brings to you the new digital capabilities to be mastered by financial institutions to build data-driven businesses and innovate through data and technology platforms.

Topics to be discussed:

  • Open Banking Promises: Data fabric & orchestration

  • Cloud Management: Cloud migration, operations, and legacy platform risks

  • AI / ML: Integration and industrialization

  • Digital Core Systems: A multicore approach

  • Innovation Excellence: DevOps as a business goal

  • New Cybersecurity Risk Typologies

IDC Hong Kong Conference: Financial Insights Agenda

Time Event & Speakers

Digital-First Financial Services: Innovation Through Data and Technology Platforms

Michael Araneta
Head of Research and Advisory, IDC Financial Insights Asia/Pacific

Data and technology platforms of yesterday are no longer able to meet the need for innovation at speed today. What are the new digital-first capabilities to be mastered by Hong Kong's financial institutions?

  • Principles of Customer Consent - Beneficial, Dynamic and Simple
  • The Emergence of Data Monetization - Greater understanding of customers lies in greater understanding of data
  • Collaborating and Partnering with FinTechs



Empower Operational Resiliency Through Effective GRC Management for Financial Services

Eric Gao
Research Director, IDC Financial Insights Asia/Pacific
Albert Li
Managing Director, North Asia, ServiceNow

We are seeing a continuing trend of disruptions and uncertainty to the economy for various factors from COVID, geopolitical tensions, supply chain shortage and so on. While the financial services industry keep on its journey of accelerated digital transformation, operational resiliency has become one of the top priorities for financial institutions. Agility and adaptative planning techniques beyond business continuity planning and disaster recovery are among the top priorities building responses to operational problems.

  • What are the biggest challenges in achieving operational resiliency?
  • 3 key areas of GRC: Enterprise Risk Management, ESG, Cyber & Technology Risk
  • The must-have capabilities in GRC solutions and case study sharing



Surfing the Innovation Wave with DBS

Xiao Liu
Senior Market Analyst, IDC Financial Insights Asia/Pacific
Medhy Souidi
Head of FinTech & Ecosystems, DBS Bank

Hong Kong has taken a big dive into FinTech industry to keep up with the ever-changing customer needs and increased demands for new products and services. The crux lie in collaboration between financial institutions and FinTechs, and the building of financial ecosystems.

  • What to look out for in a successful FinTech partnership?
  • Measuring the success of FinTech partnerships
  • Tech capabilities that facilitate effective collaboration and partnerships

Fast-Tracking IT and Application Modernization for Digital-First Financial Services

Xiao Liu
Senior Market Analyst, IDC Financial Insights Asia/Pacific
Paul Cheung
Executive Consultant, Technology & Architecture, Kyndryl Hong Kong
Paul Chik
Solution Leader, Kyndryl Hong Kong

Digital-first financial services is about the process of utilizing digital technologies to create new processes, products and customer experiences to meet changing market requirements and customer expectations. To keep up with the changes, FSIs have to ensure they have the foundation right - fast tracking IT modernization and being able to update and modernize the legacy for newer computing approaches in an agile, secure and efficient manner. It's not an easy journey with the complexity of the legacy that traditional financial institutions normally have. Join the session and hear from the subject matter experts from Kyndryl on the following key topics:

  • Addressing the challenges that financial institutions have in Hong Kong
  • Best practices to fast-track IT and application modernization
  • Dos and Don’ts of application modernization

The Future of Wholesale Banking From the Technologist Perspective

Michael Araneta
Head of Research and Advisory, IDC Financial Insights Asia/Pacific
Richard Lord
Chief Information Officer, Wholesale – Asia Pacific, HSBC Bank PLC

HSBC sets the pace for innovation in one area that surprisingly (or not) has been a keen listener to the changing requirements of the customer. Go where the commerce is, is the lesson here. And the use of all resources -- internal and external to the bank --  to make service to businesses worldwide so much better than before. 

  • Filling the gap of current solutions and what wholesale banking customers want
  • The role of FinTech solutions in the new reality of financial services for internationalizing businesses
  • Is there a way for trade finance to be more proactive than reactive?
  • Technology at the heart of new solution-building for business banking



End of IDC Conference: Financial Insights 2022 (HONG KONG)


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