2018 WINNERS

ADMINISTRATION

Ipswich, Australia’s Most Livable and Prosperous Smart City

Ipswich City Council
Australia

Ipswich City Council has set an ambitious vision to become Australia’s most livable and prosperous city. The Smart City Vision and Blueprint, developed in line with the Advance Ipswich Strategy, is a vital component of realizing this vision for a city that is witnessing unprecedented growth, and an economy that is transforming from manufacturing hub to incubator for digital businesses. Ipswich has been successful in the following areas: transitioning Ipswich as a city for digital businesses; developing equitable strategies for digital access and education; public safety; fostering innovation; and setting up new businesses. Use cases include smart water use (water metering, irrigation, soil moisture sensing); smart parking/transport; CCTV and emergency buttons; smart lighting and energy management; autonomous lawn mowing and automation; energy usage savings; and time and cost savings on managing sports fields and open spaces. The smart city solution deployed included investment on IOT, cloud and analytics.

Wuhan East Lake FTZ

Wuhan East Lake FTZ Construction & Investment Co., Ltd
China

Wuhan East Lake Comprehensive Bonded Zone (also known as "East Lake FTZ") involved construction of the East Lake fully protected areas, which includes building a unified public information platform and public database, data center construction, and setting up a scalable network. The overall architecture of East Lake FTZ include: the wisdom park's information infrastructure, public information platform, intelligence applications, and a four-layer architecture built around sharing and exchange of public information. The system is built through network interconnection, effectively integrating all the technology resources and means, forming a complete information integration system to meet the requirements of the FTZ. The wisdom park information system is built at a high technology level, uninterrupted, reliable, practical and progressive. The project is invested by the East Lake high tech Zone Management Committee.

CIVIC ENGAGEMENT

Intelligent Civil Affairs System

Daegu Metropolitan Government
Daegu Metropolitan City, South Korea

The Intelligent Civil Affairs System initiative included intelligent chat bot services for a range of civil affairs such as passport, vehicle registration, general civic matters, various festival information, etc. The chat bot service provides an intelligent consultation services for civil affairs based on AI technologies such as process of natural languages, recognition of domain and purpose, process of conversation, Q&A, etc. It also includes AI on process of natural languages, recognition of domain and purpose, process of conversation, Q&A, etc.

eiD

Government of Hong Kong Special Administrative Region
Hong Kong

eiD is a free electronic identity which serves as the single digital identity for authentication when conducting government and commercial transactions online. It is a key digital infrastructure for smart city development which will foster the development of a new economic service model that emphasises direct interface with residents and consumers. Convenience aside, eiD will provide better protection for personal privacy. The system will adopt internationally recognised security standards. Regular information security and privacy risk assessments will be conducted on the eiD system and measures to safeguard its information security will be put in place. eiD will be available to all Hong Kong residents starting from mid-2020

DIGITAL EQUITY AND ACCESSIBILITY

Anhui Online Government Service and Information Platform Project

Economic Information Center of Anhui Province
China

Anhui Online Government Service and Government Information Resource Platform Project aims to provide the public with one unified portal to simplify administrative processes. The program makes full use of various cutting-edge technologies such as cloud computing, big data, mobile internet and artificial intelligence. The entire platform is formed by several functional components including an e-Service internet portal, administrative service management platform, business processing system, and a data exchanging platform, while using creative applications like biometric authentication, intelligent service hotline, and interactive service android. Citizens are now enjoying extremely convenient and efficient services from government thanks to his platform. All these services could be acquired via a unified access and delivered without any obstructions.

Smart Gaoqing County Initiative

Gaoqing County Government
China

Smart Gaoqing is a joint project by the Gaoqing government and Huawei to improve regional competitiveness through transformation development. This Smart Gaoqing strategy, which helped create a county-level benchmark, is divided into three phases: governance, industrial economy, and people's livelihood services. Initiatives included:

1) the installment of an eLTE wireless broadband G-Government private network based on the latest LTE 4.5G technology to power applications for public safety, transportation, environmental protection, municipal services, healthcare, smart agriculture;

2) an urban big data platform integrating data from 80+ functional departments to share;

3) a spatial geographic information system (GIS) cloud platform; and

4) an IoT platform enabling third-party applications to realize application online rapidly.

EDUCATION

Singapore Student Learning Space (SLS)

Ministry of Education and Government Technology Agency of Singapore (GovTech)
Singapore

The Singapore Student Learning Space (SLS), first announced by then Education Minister Heng Swee Keat in 2013, will be progressively rolled out to primary and secondary schools, junior colleges and Millennia Institute from 2018. This initiative encompasses a resource-rich e-learning online platform where students can learn at their own pace anywhere, any time. The portal will also let teachers share best practices and work together on materials with their colleagues across schools. The Ministry of Education (MOE) stressed that the platform will help level the playing field as it gives all students, regardless of school, the same access to quality learning resources for collaborative and self-directed learning purposes. The move builds on ongoing efforts by the ministry to leverage IT to aid learning. The platform, which will feature videos, simulations, games, animations and quizzes, will reinforce learning of subjects, including English and the mother tongue languages, mathematics, history and even physical education. Many of the resources have been developed with industry and external partners to offer real-world context to concepts in class. The ministry, together with the Government Technology Agency of Singapore, which leads the country's charge in digital transformation, will work with schools to gather feedback and further develop the platform before its national rollout.

PUBLIC HEALTH AND SOCIAL SERVICES

Fit for Age APP

New Taipei City Government
New Taipei City, Taiwan

New Taipei City Government developed an entertaining "Fit for Age APP" formally known as Integrated Development of Health Promotion Cloud-Based Mobile Platform and Application (APP). The APP includes "Health Assessment", "Sports, Diet and Nutritional Record" and "Health Communication". Furthermore, sports, nutrition and medical professional teams can access the "Backstage Management System" to monitor fitness and provide timely feedback to users. The APP analytics over a long period can also be used as source reference for health policies. Related services and special instructions include:

(1) cloud information platform for New Taipei City Mobile Health;

(2) weakness detection and record platform for senior citizens;

(3) personal encouragement and reward system using App as a health management tool;

(4) full upgrade of the App service function;

(5) and health coin and group/leaderboard system.

Khon Kaen Smart Health

Khon Kaen Municipal Government
Thailand

The Khon Kaen Smart Health project was founded in 2016 by the City of Khon Kaen, Digital Economy Promotion Agency, and local healthcare service providers, and universities. The project consists of three components:

1) a smart ambulance that utilizes teleconference, IoT, and robotics technology to increase emergency dispatch operation efficiency and allow healthcare professionals to perform initial diagnostic works and emergency treatment before patients arrive at hospitals;

2) a preventive healthcare service leveraging smart wristbands and smart home solutions to collect citizen's health data and provide health guidance accordingly; and

3) the use of blockchain and big data analytics to develop a medical data sharing platform that can be accessed by both public and private healthcare service providers. This third application is still under development at present.

PUBLIC SAFETY

Pasig City Smart Public Safety Management System Project

Pasig City Local Government
Pasig City, Philippines

To improve the efficiency and sustainability of public safety while reducing cost and resource consumption for surveillance and incident management, the local government of Pasig deployed the Pasig Smart Public Safety Management System, which includes Computer Aided Dispatch, Adaptive Intelligent Traffic System, Flood Awareness Simulation Tool, Environment Sensors, HD IP Cameras, and an Emergency Network GSM System. The Computer Aided Dispatch (CAD) called eC3-CMS allows data analysis and reporting of critical information in real time and allows citizens to send incident reports with image attachment for intelligent response to be addressed by Mamamayang Aksyon sa Emergency (MaSE), a free mobile public service application for android and iOS devices. On the other hand, Adaptive Intelligent Traffic System (ITS) aims to provide safer, more coordinated and smarter use of transport network for better traffic flow, thus saving travel time. Lastly, the Flood Awareness Simulation Tool provides adept information and scenarios of possible flooded areas. Environment Sensors for Noise pollution, water Ph level, loud sounds, UV index and water levels are installed in 17 locations. Solar powered city-wide mass alert sirens have been installed in four strategic locations within the city for emergency broadcast of messages in times of calamities. An emergency network GSM System allows emergency routing of cellular calls to any number on pre-determined locations when commercial GSM networks are down; in case of a major disaster, a complimenting Text Messaging Alert System (TMAS) is activated, which will send a SMS/Text notification to individuals regardless of their GSM Network.

All-Round 3D Technology Security Circle

New Taipei City Government
New Taipei City, Taiwan

New Taipei City Government integrated cloud and IoT structures to fulfill the concept of 3D security deployment. They constructed a comprehensively watertight 3D security circle from-inside out by utilizing several front-end devices (P-cam, M-Police, UAV, Wearable Cameras). They also integrated facial recognition system into this circle to strengthen protective measures, which can capture the participants’ faces to compare with the database including fugitives, missing people, and those who might pose threats to social order. New Taipei Police Department (NTPD) has applied “All-round 3D technology security circle” for 1,534 times to transmit the security videos of large events including special services, the Election, XXIX Summer Universidad, Ceremony of Double Ten Day, Ho-hai-yan Rock Festival, Sky Lantern Festival, Christmas Land and Wan Jin Shi Marathon. These events were carried out successfully due to meticulous planning and security protocols.

SMART BUILDINGS

Smart Building for Corporate Park

Baidu Technology Park
China

Baidu Science and Technology Park is an office space for employees working in Baidu company. By the application of AI and IoT technologies, the adjustment of original monitoring and management framework as well as the advantage of Baidu’s extensive experience in operation, the buildings in the park realized energy saving, smart office, better security performance and centralized management. Delivered in 2017, the project helped Baidu to save more than 20% electricity.

SMART WATER

Safeswim

Auckland Council and Watercare
Auckland, New Zealand

From February to November 2017, the Auckland Council and Watercare worked in partnership with Surf Life Saving Northern Region and the Auckland Regional Public Health Service to upgrade the ‘Safeswim’ program. Safeswim now provides a fully-integrated web and digital sign platform of advice for beach users, allowing them to ‘check before they swim’ and make informed decisions about when and where to swim. Safeswim now combines real-time data on the performance of the wastewater and stormwater networks with predictive models, underpinned by validation sampling, to provide forecasts of water quality at 92 swimming sites around the Auckland region. Water quality information is complemented by advice from Surf Life Saving Northern Region and the Auckland Regional Public Health Service on other safety hazards (e.g. dangerous wind and wave conditions, rip currents and the presence of hazardous marine life). The safeswim.org.nz website is the primary channel in the Safeswim program for communication information to the public, but physical signage is also an important part of the program. The Safeswim website has attracted over 130,000 unique users since its launch and gained nearly 300,000 hits with usage rates continuously growing. Safeswim alerts have a 67% - 86% accuracy comparing to previous program (4%).

SUSTAINABLE INFRASTRUCTURE

Smarter Infrastructure Platform

Taipei City Government IT Department co-work with Public Works Department
Taipei, Taiwan

Taipei's Department of Information Technology (DOIT) is collaborating with different sectors to build a smarter infrastructure platform that the government and startups can use to develop better public services and smart city solutions while citizens use it to acquire information on public services quickly. The platform includes an integration of internet services, road pipeline smart management, and deploying smart street lights. In 2017, the Taipei Rapid Transit Corporation worked with its private sector partners to offer free Wi-Fi services on the MRT. Also, the Taipei City Government developed the “LoRa Experimental Platform” to encourage the creation of smart applications for a wide range of users. The road pipeline smart management system establishes a comprehensive 3D map of pipelines allowing ease of relocation for surface cable lines below ground. It is also integrated with firefighting and disaster rescue system, allowing faster response on rescue operations. The 3D pipeline map helps reduce the number of road excavations, as well as substantially cut administrative costs due to unnecessary excavations. In the future, the public can access information on the construction status via mobile phone at any time. Lastly, Taipei City proactively deploys Smart Street Light in various regions to promote the different smart usage allowing mundane street lights to become a powerful tool for the IoT platform. The smart lighting allows calculation of traffic flow, crowds, monitor loitering vehicles, environmental sensor, and acts as digital signage, among others. The solution deployed heavily involves IoT and machine learning.

TOURISM, ARTS, LIBRARIES, CULTURE, OPEN SPACES

Singapore Tourism Board to Enhance Visitor Experience Using Data Analytics and ICT

Singapore Tourism Board
Singapore

Singapore Tourism Board (STB) is leveraging on data analytics to deepen insights on visitors to deliver quality experiences and connect businesses to have a more efficient and effective sharing and exchange of content. They have come up with two projects to support this:

1) tourism information and services hub - a back-end digital content and distribution platform where industry stakeholders can contribute and easily extract relevant information (such as events, promotions and opening hours) and services (such as enhanced navigation, itinerary planners) for their own respective platforms (websites, apps etc.);

2) the tourism data hub is a data analytics platform that will aggregate and analyze tourism receipts and visitor arrivals which would be tracked by STB, including social media sentiments, web analytics and more. This platform will also enable STB and our tourism partners to reach our consumers in a timely, impactful and manner – displaying relevant ways and industry capabilities.

Phuket Smart Tourism and Living Communities

Digital Economy Promotion Agency
Thailand

Phuket Smart Tourism and Living Communities was initiated by The City of Phuket, together with Ministry of Digital Economy and Digital Economy Promotion Agency, in partnership with various government agencies, Prince of Songkla University, and Phuket City Development to ensure the sustainable tourism and safety of the city. There are five components of this project:

(1) Smart Tourism - deploying citywide free high-speed WIFI, Phuket Smart City application, and smart wristbands for tourists;

(2) Public Safety - deploying CCTV cameras with analytics capabilities including license plate and facial recognition, and vessel tracking system;

(3) Smart Environment - deploying waste water management system that utilizes IoT technology;

(4) Smart Government - creating a city data platform to provide real-time city data to support decision making. The project was initiated in 2016 and is scheduled to complete by 2020.

TRANSPORTATION

Hangzhou City Brain

Hangzhou Municipal Government
China

Innovation and breakthrough of Hangzhou City Data Brain aims to establish a real-time vital sign detection system for urban traffic; data fusion locating and resolving traffic jams through machine intelligence; extracting managerial experiences to implement machine intelligence “Patrol”; and finding outrage of traffic incidents. The R&D process of the city's data brain includes the conversion of traditional IT to third platform technologies. The access to cloud computing service capabilities has encountered the challenge of the traditional IT technology architecture such as public security video special network and government affairs network. At present, the technical architecture plan of the dual-network and dual-platform has passed the demonstration and completed by April 2018. This will be a major technological breakthrough pioneered by public security agencies across the country. The foundation for the technical architecture has been laid out for the advancement of the government affairs system from IT to the future digital transformation.

Taipei IoT Integration of Transportation

Taipei City Government IT Department co-work with Transportation Department
Taipei, Taiwan

To ensure that all citizens can travel freely and in a sustainable manner, Taipei City adopts IoT solutions to create alternatives to private vehicles. These interventions were very evident in Taipei’s public/sharing transportation system, private vehicles, and autonomous vehicle testing. Citizens can travel in the city via public/sharing transportation such as bus, MRT, Youbike and U-motor (electric sharing scooters). Interactive 4G smart bus stops have been set up with solar panels on top of the structure. The back panel of the bus stop offers timetable, weather, EasyCard balance query, bus status information and other services, as well as charging sockets and free Wi-Fi, which is friendly and convenient to the passengers. More than 13,000 Youbikes and 1,000 U-motors are available for rental and the status of individual vehicles are connected to the cloud through IoT technology. Even for drivers of private vehicles, smart street light and intelligent parking system can sharply decrease the idling time and vehicle carbon emission by detecting parking space and providing route guide through sensor facilities (such as parking meters and ground magnets) and wireless transmission technology (LoRa / WiFi). After the success of the autonomous bus road test in 2017, Taipei City has turned a site of 10 hectares from Beitou-Shihlin Science Park into the first Autonomous Vehicle testing field in Taiwan, offering space to experimenting with Internet of Vehicles-related technology, autonomous vehicle and smart infrastructure.

URBAN PLANNING AND LAND USE

Smart Connected Lamp Posts for Efficient Urban Planning

Government Technology Agency of Singapore
Singapore

About 110,000 lamp posts across Singapore have been installed where there are sensors attached to the posts that will generate real time data and will be used for proper urban planning and maintenance, as well as ensure on-time response to solve any issues. The benefits include communication with connected cars to alert drivers when an ambulance or pedestrians are nearby or acts like a GPS tracker to guide autonomous guided vehicles.

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Gerald Wang

Head of Public Sector IDC Government Insights Asia/Pacific

Tessa Rago

Associate Vice President, Sales and Marketing, IDC Asia Pacific

May Ringor

Marketing Executive, IDC Asia Pacific