Agile Governance through Digitalisation (IM8)
Government Technology Agency of Singapore
The Singapore Government Instruction Manual (IM) on ICT and Smart Systems (ICT&SS) Management, also known as the IM8, is used to govern the management of ~4,000 Government systems, including those used by citizens and businesses such as SingPass/CorpPass, TraceTogether, MyInfo, Parents Gateway and the 40 digital services on LifeSG. During the establishment, it was initially found that it did not meet or support the Government's goal of Agile Governance. Following months of rigorous consultations that garnered ~17,500 pieces of feedback, the rewritten IM8 was published in July 2020, complete with agile governance processes for all Agencies' compliance.
The IM8 is risk-based and proven to be implementable on systems that Agencies build in support of Smart Nation. With more than 30% of requirements tiered by the security and sensitivity classifications of systems in view of the likelihood and impact of risk to systems and data, the net cost impact for compliance is potentially lowered by ~$24M and 74,685 man-days per year across the Government. ~88% of the cost savings and 92% of reduced effort is attributable to ~75% of Government systems.
The initiative also delivered:
TaipeiPass: Digital Pass to Government’s Mobile Service
Taipei City Government
TaipeiPASS is a digital service pass that integrates municipal service functions, solving two major pain points at the same time. First, it integrates the many cards Taipei citizens must carry with them for identification verification; and second: it auto-fills the bearer's government-recognized name when filling out government and contact tracing forms. With close to 11 million users, the pass has saved 680,000 sheets of paper, and an average of 22 man hours for every 10,000 people whose entry/exit information must be monitored for contact tracing purposes. This initiative is used in 380 venues, and has improved the efficiency of epidemic prevention while reducing information security risks with strict protocols for information retention/deletion. The information gathered by the pass has also helped in crowd control for city-wide events such as New Year's eve 2021, and even in disbursement of face masks from automated vending systems.
DIGITAL EQUITY AND ACCESSIBILITY
Singapore Personal Access (SingPass)
Government Technology Agency of Singapore
Under the country’s National Digital Identity (NDI) programme, the Singapore Personal Access (SingPass) has grown from being only an authentication platform with 60 government digital services, to being Singapore residents’ trusted digital identity. The SingPass platform now provides access to over 250 government agencies and private sector services. Besides transacting with the authorities, residents can also transact with businesses, from managing insurance policies, to signing digitally on documents and verifying their identity with banks, SingPass now encompasses a suite of services and features that brings convenience to everyday life. These products – and their application programming interfaces (APIs) – are part of the wider NDI programme and is made available to businesses to develop value-added services and encourage government-to-citizen co-creation. Ultimately, it helps to accelerate digitalisation across industries to ensure that Singapore remains a competitive digital economy. They are designed to bridge the silos of the public and private sector.
In 2018, NDI extended the use of one of its key products – MyInfo, a “Tell Us Once” API for personal data – to the private sector and provided the resources for businesses to integrate with this API. This move set Singapore apart as one of the first governments in the world to enable businesses to access consent-driven citizen data for easier integration into their applications. Since then, NDI extended the use of Login, Verify and Face Verification to the private sector and will progressively add other products.
ECONOMIC DEVELOPMENT, TOURISM, ARTS, LIBRARIES, CULTURE, OPEN SPACES
Yunnan at Your Fingertips
Yunnan Provincial Department of Culture and Tourism
As a major tourism hot spot in China, Yunnan Province’s biggest challenge was boosting Yunnan’s image as a world-class tourist destination. To address this, Yunnan Province alongside Tencent and State-owned enterprises YIHG and YCIC, developed “Yunnan at Your Fingertips”, an intelligent ecosystem that includes a big data center for Yunnan cultural and tourism and comprehensive tourism management and service platforms like the “Go Yunnan” App. The project explores the practical application of several technologies such as 5G, big data, cloud computing, IOT, AI, block chain in smart tourism scenarios. These applications include face entry/check-in, traffic non-inductive payment, real-time live broadcast of scenic spots, blockchain electronic named invoice, audio guide of tour etc. Today, Yunnan at your Fingertips has launched 17 major themes such as F&B, sports, festivals, retail, history, etc. It also helped improve the tourist shopping experience by introducing attractive offers such as “travel first, pay later” and “pre-sale promotions.” To ensure tourist satisfaction, the app can also resolve tourist complaints guaranteed within 4 hours and within 30 days tourist shopping can be returned without any reason.
Digital Literacy Training for Seniors
The Office for Seniors, Digital Inclusion Alliance Aotearoa, 20/20 Trust
With last year’s lockdowns limiting opportunities for interaction, there was a notable increase in interest from seniors to learn how to use digital resources, allowing them to connect with others from afar. In response, the New Zealand government earmarked NZ $600,000 in its wellbeing budget to invest in programs such as 'Better Digital Futures' and 'Pacific Senior Connect,' bridging the digital divide that exists. The programs have resulted in the provision of computer trainings, skills, and in some cases affordable internet connection so that seniors can connect from home. Digital Inclusion Alliance Aotearoa utilizes its partner network, including libraries, and community organizations, to teach computer and internet skills. 20/20 Trust works at the grassroots level to provide digital literacy training to the most vulnerable in the community, being delivered at local churches and in the participants own languages. Together, the programs develop digital inclusion and accessibility for all.
PUBLIC HEALTH AND SOCIAL SERVICES
Taipei City Technology-Assisted Pandemic Prevention Project
Taipei City Government
In the epidemic prevention battle, the Taipei City Government has focused on certain measures like low-touch services for improving the overall effectiveness. It has used a number of technological solutions to replace the original paper registration operations like Setting up the "Real Link (Name) System", which was available for use in venues or hosted events in the city. People only need to show the myCode, the personal QRCode of Taipei Pass members or the national ID card to enter the venue.
Such measures also include, promoting the "Real-Name Mask Automated Vending System" project, and establishing a "New Coronary Pneumonia Information Integrated Dashboard" that combines the admission of venues in the real-name system, the domestic and international epidemic situation, and the inventory and sales of mask materials.
TraceTogether, world's first national digital contact tracing solution
Government Technology Agency of Singapore (GovTech)
COVID-19 has been unlike other global pandemics given the degree of interconnectedness globalization and pervasive air travel. In Singapore, the transmissibility of COVID-19 and increase in case numbers signaled the need for rapid action, readiness to innovate, and adapt lessons learnt from previous epidemics to ensure that the toll on healthcare systems and resources is mitigated. The well-being of the community and the Government’s unified approach in early detection and intervention, and quick dissemination of information was critical. Specifically, contact tracing has been imperative in reducing the spread of infectious diseases. However, manual contact tracing (MCT) on its own has constraints in terms of manpower and time-intensity, and this in turn affects the ability of a public health system to isolate transmission chains effectively and in a timely manner. The pervasive use of mobile technology presents an opportunity to use a hitherto ubiquitous technology and deploy it in an agile manner to achieve a quantum shift in the fight against COVID-19. However, this requires decisive implementation, and seamless integration with pre-existing systems and workflows. The TraceTogether Programme aims to mitigate the spread of the disease in the community by quickly identifying close contacts, providing early treatment, and isolating them effectively - to cut the chains of disease transmission. This is a long-term goal, complemented by other measures, that can support operations during other epidemics as well.
PUBLIC SAFETY – DATA-DRIVEN POLICING
Multi purpose All-terrain Autonomous Robots (M.A.T.A.R.)
Singapore Police Foce (SPF) and Home Team Science and Technology Agency (HTX)
Multi-purpose All-terrain Autonomous Robot or MATAR is a police patrol robot jointly developed by the Singapore Police Force (SPF) and Home Team Science and Technology Agency (HTX) in partnership with ST Engineering and the Agency for Science, Technology and Research. It is designed to operate at places with high human traffic and has been used as part of the police’s patrol and security surveillance efforts at large-scale events. M.A.T.A.R. moves autonomously and provides Police Command Centres with real-time surveillance via a 360-degree video feed. Each M.A.T.A.R. is equipped with 360-degree cameras with a recording function allowing police officers in an on-site control centre to see what is currently happening or has happened on the ground. This allows police to monitor and assess the situation first before intervening. M.A.T.A.R also has a 'voice' and the Police are planning to leverage this feature to spread police-related messages through the robot's speakers. M.A.T.A.R is deployed at a foreign worker dormitory, government quarantine facility in the east, and locations where there are large crowds and major events. It is now undergoing trials at Bedok Police Division.
PUBLIC SAFETY – NEXT-GENERATION EMERGENCY SERVICES
Real-Time Life guardian - Smart Cloud Dynamic System
New Taipei City Government
New Taipei City has a land area of 2,052 square kilometers and a 120-kilometer coastline – a vast territory populated by 4 million people and prone to various types of natural disasters. In recent years, the need for emergency ambulance services have increased dramatically from 117,000 cases in 2008 to 197,000 cases in 2020. In order to improve the quality of emergency medical care, reduce the gap between regions, and enhance the citizens' rights and interests in emergency medical care, the local government established a cloud ambulance system to integrate various endpoint information and directly apply it to actual ambulance services. This project is divided into 5 endpoints, namely the command center (quality control) side, the team side, the on-site emergency side, the instructor side, and the hospital side. Through the long-distance transmission function of the multifunction physiological monitor and audio-visual recorder, the physiological information, electrocardiogram and on-site images of the injured and patients obtained at the ambulance scene are sent to the emergency medical cloud information platform. Through the platform integration, the information is transmitted to each endpoint.
SMART BUILDINGS / SMART TECH PARKS
Auckland Hospital Digital Twin
Auckland District Health Board (ADHB)
Hospitals are complex ecosystems that require a huge amount of coordination and planning. Physical environments, plans, and blueprints are siloed, which often results in resource management inefficiency. By creating Auckland Hospital's digital twin, asBUILT Vault aims to reduce costs, increase operational efficiency, and allow stakeholders to troubleshoot with ease and track assets spatially. asBUILT's spatial intelligence enables next-generation technologies, provides live insights, connects stakeholders to one digital source of data, and reduces operational expenses.
Auckland Hospital's digital twin was made by surveying the premises with cameras, drones, and 3D laser scanners. This provides a 3D model of every nook and cranny of the hospital including its assets. Equipment, lighting, and air-conditioning units are managed with digital tags that provide information such as expiring warranties and last service dates. The digital twin is kept in a Microsoft Azure cloud-based database which stakeholders can update. When combined with other technologies such as IoT, the applications extend far beyond asset management. Maintenance workers can remotely view plant rooms, drone images can be used for site planning, and the Vault dashboard can provide live insights from IoT sensors.
Shenzhen Smart Water Project
Shenzhen Water Authority
The Shenzhen Smart Water Project, jointly undertaken by PingAn Smart City and Huawei, consists of an IoT sensing system, infrastructure, big data center, application system, standards and specifications, information security, and system integration. The project strives to improve the management of 16 key rivers, 17 reservoirs, three diversion projects, and 35 water purification factories in Shenzhen, China through ICT-based measures . The project encompasses comprehensive streamlining of 263 services of 44 categories in terms of water security, water resources, water environment, water ecosystem, water construction, and water affairs, and disrupt the traditional mode of vertical operation and single-department internal circulation. Based on the water service management requirements, the e-Government cloud and water control cloud are used to aggregate water-related service data of the city. One smart water comprehensive command and decision-making center is constructed to build four platforms: government operation, service scheduling, project management, and social service. N application modules are constructed, ultimately forming the "1+4+N" overall framework and initiating smart water construction across Shenzhen.
Smart Forest Guardian
Ministry of Environment and Forestry (KLHK)
The Ministry of Environment and Forestry (KLHK) has partnered with Huawei and Rainforest Connection to implement an AI-based forest monitoring project called "Smart Forest Guardian” which aims to protect the forest from illegal activities and poachers. Piloted in West Bali National Park as the supervision forest, the AI-based monitoring technology can detect and distinguish sounds of animals, birds, and even detect chainsaw or other suspicious sounds in the forest. To enhance monitoring, a modified cellphone is placed in a special box tied to a tree trunk where Cloud and Artificial Intelligence (AI) support can analyze all sounds sent through the cellphone. The AI technology can help notify forest rangers of any illegal action in real-time, as well as help gather data that will enable us to better understand animals, their language, and emotional state, so that conservationists can protect endangered animals more effectively.
TRANSPORTATION - CONNECTED & AUTONOMOUS VEHICLES, PUBLIC TRANSIT, RIDE-HAILING/RIDE-SHARING
Self-Driving Shuttle Taxi
Sejong Special Self-Governing City
The Ministry of Land, Infrastructure, and Transport, with the Sejong Special Self-Governing City, announced their launch of the “Autonomous Driving Cycle Shuttle Paid Service”, a demand-responsive shuttle that cycles through parts of the city with around 1-2 safety personnel accompanied in the service, all booked and paid through a mobile app. Kakao Mobility has been implementing commercialized self-driving services on actual roads near the Sejong Government Complex since 2020. This is the first time South Korea has launched a platform-based self-driving service that passengers can book through their platform which is Kakao T platform. The city plans to expand this service to other areas but first plans to prepare the city by striving to expand their infrastructure in areas such as self-driving big data centers and smart mobility labs.
TRANSPORTATION – TRANSPORT INFRASTRUCTURE
WING Stations - Small Electric Mobility Smart Charging/Parking Station
Daegu Metropolitan City
The rapid increase in small mobility (personal mobility/autonomous robots/drones, etc.) using electric batteries necessitated the need for safe and convenient charging stations outdoors like the WING Station. The installation of Wing Stations throughout the city as an infrastructure facility enables mobile users to effectively access the nearest Wing Stations through their mobile applications. It supports "safe parking" and "convenient fast-charging" of small mobility devices, as well as remote monitoring of the whole process for hundreds of facilities. This reduces the safety risk of fire accidents while charging with customized power supply solutions. Moreover, the system is built to remotely collect charging/parking data of users with the utilization of IoT wireless communication networks.
URBAN PLANNING AND LAND USE
Open Digital Platform
Government Technology Agency and JTC Corporation
Singapore’s Punggol Digital District (PDD) is the first in the country to adopt an integrated masterplan approach that brings together digital infrastructure and physical planning and development from the ground up. Through its Open Digital Platform (ODP), the district’s vision is to integrate smart city solutions such as facilities, building and estate management, district cooling, and pneumatic waste conveyancing. The ODP promises immediate improvements in operations management, with data collected by IoT sensors across the estate to be used for optimization of estate operations. This will give rise in resource consumption savings, increased citizen satisfaction, and better R&D. PDD currently stands as the reference for open digital architecture, influencing future smart districts in Singapore.
Department of Agriculture
KAMMMPI, a confederation of Philippine farmers, and the Department of Agriculture (DA), joined forces to launch WeSqore, an AI-based platform that provides real-time business intelligence to improve the quality and delivery of agri-services. WeSqore is designed to be a mediation platform, featuring credit scoring, business profiling, and decision-making tools. Data in the platform will be used by the DA to validate farmers’ enrolment in its consolidation programs and services, and in turn make it easier for farmers to avail of government stipends for crop assistance.