IDC Digital Retail and Logistics Forum

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IDC Digital Retail and Logistics Forum

Customer-centric Commerce in the Digital Era

Almaty, April 26, 2018


Today’s retail leaders and brand owners are engaging in digital transformation (DX) to create a sustainable competitive advantage. They recognize that DX involves applying incremental technologies to create new customer and partner experiences. To address the new challenges they face, these owners will need to holistically redesign their business strategies, business processes, human engagements (with personnel and other individuals), information monetization strategies, and technologies.

At the IDC Digital Retail and Logistics Forum 2018, merchants and retailers from all over Kazakhstan will gather together to discuss holistic approaches toward DX strategies and explore how to facilitate sustainable growth in the new retail era.


Key topics

  • Global trends and challenges in the retail industry — bridging digital and physical worlds.
  • Omni-channel commerce strategy and ways to win a customer.
  • Online retail and ecommerce platforms — challenges and deployment strategies.
  • Optimized inventory management and supply chains.
  • Benefits of Big Data analytics implementations:  personalized customer experience and increasing conversion and loyalty.
  • Customer engagement with interactive digital signage and point-of-sale (POS) solutions.
  • Artificial intelligence for retail and manufacturing processes, product recommendations, voice-controlled assistants, and in-store costumer services.
  • Internet of Things (IoT), blockchain, and industry collaborative platforms.

Who Should Attend

  • President, Vice President, CEOs, COOs, Regional Directors and Managers
  • CIO, IT Directors, IT Manager
  • eCommerce, Sales, Marketing Directors
  • Brand, Product Directors, Development Directors
  • Strategic Development Directors, Digital Marketing Managers


To access this content, please enter the password you have received from IDC. If you do not have a password, please contact Elvira Khapsalis via email, at

General Information

Event language

The event will be held in Russian and English (with simultaneous translation when needed).


Registration Fee

Media representatives: free of charge
End Users: Free attendance is reserved for a total of 100 persons. Register today and secure your free ticket! This offer is valid for Governmental & Corporate sector (not IT + consultant companies): free of charge for senior representatives only.
IT vendors & consultants: 300 Euro + VAT. Registration and confirmation from IDC are required.

Registration fee covers conference participation, documentation and meals, but does not include parking fee.


Registration Deadline

April 25, 2018



All registration payments must reach IDC prior to the conference.



Substitutions: can be made at any time.
Refund: for cancellations up to one month prior to the conference we will refund your delegate fee 100%, up to two weeks – 50%. For cancellations received after this time, or for those registered delegates who do not show up on the day, the entire fee will be forfeit.


All participants will have the chance to win prizes.


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Become a Partner


To access this content, please enter the password you have received from IDC. If you do not have a password, please contact Elvira Khapsalis via email, at

Photo Gallery


InterContinental Almaty Hotel

181 Zheltoksan str., Almaty, 050013, Kazakhstan

Parking spaces are located onsite.


Elvira Khapsalis

Senior Conference Manager

+7 777 555 4458

Mariya Zhilina

Senior Account Manager

+7 495 9 747 747

About IDC

54 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit