2023/03 | EUR150496523 | IDC Perspective
2022/08 - Market Forecast - Doc # EUR147902122
European Services Market Forecast, 2021–2026
By: Milan Kalal, Matthew Wilkins
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Abstract ：Overview
This IDC Market Forecast discusses the services market in Central and Eastern Europe (CEE) and Western Europe (WE) in 2021 and forecasts expenditure through 2026. It is based on IDC's Semiannual Services Tracker, which was updated in April 2022. The report contains market size and distribution by 14 foundation markets — 12 IT services markets and two business services markets, including a further split into five business process outsourcing (BPO)-related subfoundation markets — across CEE and WE countries. It also highlights growth drivers and inhibitors and presents key points for technology suppliers to consider.
"The European services market had a very successful 2021, with most vendors returning to growth due to pent-up demand and the accelerated digital push. While organizations' appetite for making their operations more efficient, profitable, and resilient will persist in 2022, we expect the growth rate to taper for the near term, driven by worsening economic conditions, a tight labor market, and other shocks such as the Russia-Ukraine War," said Milan Kalal, senior research manager, IDC European Services Group.
Table of Contents
IDC Market Forecast Figure
Figure: Europe Services Spending Snapshot
Executive Summary
Advice for Technology Suppliers
Focus on Customer Service
Full Steam Toward Digital Business
Concentrate on Talent Development
Learn from COVID-19 Operating Procedures
Leverage Global Resources to Mitigate Socioeconomic Disruption
Market Forecast
Macromarket View
Table: European Services Forecast by Service Type, 2021–2026 ($M)
Table: European Services Spending by Primary Market, 2021–2026 ($M)
Primary Markets
Project-Oriented Services
Managed Services
Support Services
Service Type View
Business Services
Table: European Business Services Spending by Foundation Market, 2021–2026 ($M)
IT Services
Table: European IT Services Spending by Foundation Market, 2021–2026 ($M)
Figure: European Services Spending Growth by Market Segment, 2021–2026 (%)
Subregion View
Western Europe
Figure: Western Europe IT Services Spending by Country, 2021 and 2026
Central and Eastern Europe
Figure: Central and Eastern Europe IT Services Spending by Country, 2021 and 2026
Market Context
Drivers and Inhibitors
Drivers
Ongoing Need for Digital Transformation
Uncertainty Related to COVID-19 and Supply Chain Disruption
Inhibitors
Inflation
Talent
Significant Market Developments
Inflation
Impact of the Russia-Ukraine War
Post-COVID-19 Recovery Funds
Talent Wars
Post-Brexit Consequences
Changes from Prior Forecast
Table: European Services Spending, 2021–2026: October 2020 Forecast Versus April 2022 Forecast ($M)
Figure: European Services Spending Growth, 2021–2026: October 2020 Forecast Versus April 2022 Forecast
Market Definition
Foundation Market Definitions
Business Consulting
IT Consulting
System Integration
Network Consulting and Integration
Custom Application Development
Business Process Outsourcing
Application Management
Hosted Application Management
IT Outsourcing
Network and Endpoint Outsourcing Services
Hosting Infrastructure Services
Hardware Deploy and Support
Software Deploy and Support
IT Education and Training
Methodology
Currency Fluctuations and Use of Exchange Rates
Table: Key Exchange Rates Information: 2Q20 Versus 4Q21
Data Collection
Related Research
List of Tables
- European Services Forecast by Service Type, 2021–2026 ($M)
- European Services Spending by Primary Market, 2021–2026 ($M)
- European Business Services Spending by Foundation Market, 2021–2026 ($M)
- European IT Services Spending by Foundation Market, 2021–2026 ($M)
- European Services Spending, 2021–2026: October 2020 Forecast Versus April 2022 Forecast ($M)
- Key Exchange Rates Information: 2Q20 Versus 4Q21
List of Figures
- Europe Services Spending Snapshot
- European Services Spending Growth by Market Segment, 2021–2026 (%)
- Western Europe IT Services Spending by Country, 2021 and 2026
- Central and Eastern Europe IT Services Spending by Country, 2021 and 2026
- European Services Spending Growth, 2021–2026: October 2020 Forecast Versus April 2022 Forecast
Subscriptions Covered
※ This report is an annual information service. European Services Overview
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