IDC Retail Insights
Retail in a Purpose-led World
IDC
Retail Insights
The Retail industry has entered a new shopping paradigm, a landscape in which old dynamics have been made redundant. Retailers need to assert a sense of purpose with consumers, redefine a role within their partners ecosystem, and rethink operations to be ethically, environmentally, and financially, sustainable.
Reversing the retail experience
What are the 4 key areas that retailers need to focus on to gain competitive advantage? In this video our retail insights team explore how changes in customer behaviour, supply chain issues and new disruptive tech mean that retailers need to change their focus to the back-end systems to improve customer experience and achieve growth.
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