IDC Retail Insights

Innovating Retail with Commerce
Everywhere Business Models

Over the past two years, we have seen growing awareness that retail innovation goes well beyond pure technology implementation. The commerce everywhere business models operate "commerce" beyond "transaction" and "everywhere" beyond "customer-facing".

The New Shopping Experience

Shopping is changing faster than ever. With ecommerce surging to 30% of total retail sales in some countries, shopping patterns are transformed and call for a unified customer journey to match the expectations of technology-savvy and time-crunched consumers. Discover more about opportunities in retail, technology investments, what we are calling the new shopping paradigm and IDC’s recommendations in this new eBook.


Meet the Team

Filippo Battaini

Head of IDC Retail Insights, Europe

Roberta Bigliani

Group Vice President, Head of IDC Insights and IDC Future of Work Executive Lead - Europe, IDC

Ornella Urso

Senior Research Analyst, IDC Retail Insights

Giulio Raffaele

Research Manager, Retail Insights, IDC Europe

Federica Galvani

Research Analyst, IDC Retail Insights

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