Digital Resiliency
IDC’s European Macroeconomic Centre of Excellence
Winds of change can be defined as external forces shaping the market, either we are considering the whole market or the IT market. These forces have been in place for several months and years: at the beginning they were thought to be transient and not connected, but the current scenario proves it wrong.
As time pass, winds of change are becoming storms of disruption. Storms of disruption have four main features
They are company-specific, i.e., they affect companies differently, even if in the same industry
They are not temporary, i.e., they are here to stay, although they might change form
They are not standalone, i.e., they do not come alone
They are all interconnected, i.e., they influence and exacerbated each other
The Digital Resiliency Framework
Digital Resiliency is the ability for an organization to rapidly adapt to business disruptions by leveraging digital capabilities to not only restore business operations, but also capitalize on the changed conditions. Within this context, the IDC Digital Resiliency Framework includes 3 phases of response to a crisis, six organizational dimensions that are all enabled with a shared technology / digital architecture for each dimension we outline critical business outcomes and link these to specific digital resiliency use cases relevant for each phase, enabled by specific technology investments.
Source: IDC Research, 2021
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Navigating the Storms of Disruption in a Digital-First Europe
Several storms of disruption are blowing over European organizations from ongoing pandemic, to supply constraints, skills shortages, exceptional inflation, Russia-Ukraine war-driven concerns, and evolving energy shortage scenarios. In front of these Winds of Change, technology plays a key role in enabling business resilience while fostering acceleration opportunities.
Supply chain constraint
Skills shortage
Cybersecurity
Inflationary pressuer
Russian Invasion of Ukraine
Sustainability
Digital sovereignity
Consumer digital demand
New digital business model
Digital innovation
Industry digital ecosystem
Pandemic management
Biotech impact
Government stimulus
Regulation and policies
DIGITAL RESILIENCY
Only 15% of European organizations are anticipating being fully digitally resilient over 2021/2022.
Source: European Future Enterprise Resiliency – Wave 2, 18-28 February 2021 (n= 610)
Operations
37% of European organizations are adjusting their operations with an external focus on partner/customers/ suppliers to coordinate and (better) respond to market changes
Leadership & Organizations
34% of European organizations describe their leadership style as “some empowerment.” Whilst major decision-making follows a top-down approach, employees are somewhat empowered to make decisions and create self-directed teams if needed
Brand & Reputation
37% of European organizations are still developing a privacy policy and approach.
Financial
30% of European organizations have a limited coordination between the internal finance function and the broader ecosystem, as they mostly coordinate with a limited group of traditional stakeholders (e.g., investors, banks and creditors)
Customers & Ecosystems
31% of European organizations are still in early stages of being able to manage customer journeys
Workforce
Only 13% of European organizations believe their workforce has widespread access to the resources they need to work remotely.