Digital Resiliency
IDC Digital Resiliency
Redefining Resiliency
We live in a global interconnected world, and systemic crises like COVID-19 are more likely than ever. The pandemic has demonstrated that resiliency is now a business imperative. Digital technology and processes have proven to be critical to modern enterprise resiliency. However, traditional approaches to business resiliency are not enough; these programs typically focus on safeguarding distinct enterprise functions or businesses on a fragmented basis. Traditional approaches to IT risk and disaster recovery are also being challenged. Old approaches have proven wanting. Organizations must not only respond fast to threats but also learn to opportunistically rise above them. Our new digital world calls out for a new technology-enabled approach to deal with future crises — this is what we call digital resiliency.
Source: IDC Research, 2020
The Digital Resiliency Framework
Digital Resiliency is the ability for an organization to rapidly adapt to business disruptions by leveraging digital capabilities to not only restore business operations, but also capitalize on the changed conditions. Within this context, the IDC Digital Resiliency Framework includes 3 phases of response to a crisis, six organizational dimensions that are all enabled with a shared technology / digital architecture for each dimension we outline critical business outcomes and link these to specific digital resiliency use cases relevant for each phase, enabled by specific technology investments.
Source: IDC Research, 2021
Preparing for the Future: Why Digital Resiliency is Imperative in Europe
In this IDC webcast, Margaret Adam, Giulia Carosella, Giorgio Nebuloni, and Erica Spinoni will focus on the concept of Digital Resiliency, answering the following questions:
- What does Digital Resiliency mean for European organizations?
- Where to start? Which investments need to be prioritized in order to improve Digital Resiliency?
- What are the implications for technology vendors?
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DIGITAL RESILIENCY
Only 15% of European organizations are anticipating being fully digitally resilient over 2021/2022.
Source: European Future Enterprise Resiliency – Wave 2, 18-28 February 2021 (n= 610)
Operations
37% of European organizations are adjusting their operations with an external focus on partner/customers/ suppliers to coordinate and (better) respond to market changes
Leadership & Organizations
34% of European organizations describe their leadership style as “some empowerment.” Whilst major decision-making follows a top-down approach, employees are somewhat empowered to make decisions and create self-directed teams if needed
Brand & Reputation
37% of European organizations are still developing a privacy policy and approach.
Financial
30% of European organizations have a limited coordination between the internal finance function and the broader ecosystem, as they mostly coordinate with a limited group of traditional stakeholders (e.g., investors, banks and creditors)
Customers & Ecosystems
31% of European organizations are still in early stages of being able to manage customer journeys
Workforce
Only 13% of European organizations believe their workforce has widespread access to the resources they need to work remotely.