target audience: TECH SUPPLIER  Publication date: Mar 2023 - Document type: IDC Survey - Doc  Document number: # AP49173723

The Future of Customer Experience: FoCX Survey 2022 APJ CX Landscape


  • Lavanya Jindal Loading
  • Seng Keong Low
  • Daniel-Zoe Jimenez Loading


  • 18 slides

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This IDC Survey highlights the results of IDC's 2022 Future of Customer Experience (FoCX) Survey, conducted between September 2022 to March 2023. This document provides insight into business priorities, customer experience (CX) priories, challenges, and approaches from CX decision makers (director level and above). It includes 826 respondents across Australia/New Zealand (ANZ), India, ASEAN, and North Asia from midmarket and enterprises within Asia/Pacific.


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