target audience: TECH SUPPLIER Publication date: Dec 2023 - Document type: Market Analysis Perspective - Doc Document number: # AP51033123
Market Analysis Perspective: Asia/Pacific (Excluding Japan and China) Digital CX Services, 2023
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Abstract
This IDC Market Analysis offers a comprehensive summary of the Asia/Pacific (excluding Japan and China) (APEJC) customer experience (CX) services market. It presents a broad perspective on the requirements of buyers and SPs.
The content sheds light on the business needs and expenditure priorities of clients, offering general feedback on CX services. It leverages various information from different sources including IDC's market size and forecast data, survey data, and analyst opinion. This market analysis perspective (MAP) was developed to enable clients to interact with IDC's services analysts, gaining insights into the pivotal factors influencing the customer experience services market.