target audience: TECH SUPPLIER Publication date: Sep 2023 - Document type: Market Forecast - Doc Document number: # AP51033423
Asia/Pacific (Excluding Japan and China) Customer Experience Services Forecast, 2022–2027
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Abstract
This IDC study provides an analysis of the Asia/Pacific (excluding Japan and China) (APEJC) customer experience services market for the 2023–2027 forecast period.
"In the dynamic landscape of Asia/Pacific, businesses recognize that delivering exceptional CX is the key to unlocking growth and loyalty. They turn to trusted partners for invaluable guidance because navigating this diverse region requires local insight and global expertise," says James Sivalingam, senior program manager, IDC Asia/Pacific. "As the pursuit of superior CX intensifies across Asia/Pacific, the demand for specialized CX services is poised to soar, empowering businesses to thrive in this evolving marketplace," he adds.