target audience: TECH SUPPLIER  Publication date: May 2024 - Document type: Conference Proceeding: Tech Supplier - Doc  Document number: # DIR2024_T5_GL

Services Providers' Strategic Value Is Under Attack: How Can They Fight Back?

By:  Gard Little Loading


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These event proceedings were presented at the IDC Directions conferences in Boston and San Jose in March and April 2024.

IDC's new ServicesPath research program has uncovered an uncomfortable truth for many traditional service providers — they have slipped backwards in their customers' strategic priority ranking compared with technology firms and/or public cloud providers. Learn about what the ServicesPath Survey data says and hear recommendations about how traditional service providers can manage the coopetition. Leveraging AI, addressing the talent squeeze, increasing the use of both managed services and asset-based consulting, and pricing for value will all factor prominently in addressing this reality.


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