target audience: TECH BUYER  Publication date: Jun 2023 - Document type: Tech Buyer Presentation - Doc  Document number: # EUR150872923

Employee Experience–Enhancing Technologies for Retail


  • Filippo Battaini Loading
  • Sofia Poggi Loading


  • 14 slides

Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.

Related Links

On-line Presentation


This IDC Tech Buyer Presentation provides an overview of retailers' current priorities, challenges, and key areas of investment, highlighting the need to drive employee experience (EX) to the top of retailers' agenda. It illustrates retailers' major use cases for EX and the current and prospective adoption of EX-enhancing technologies in store. It also singles out case studies of strategic technology implementations (e.g., EX platform, AR applications for EX, and self-checkout technology) and provides guidance for retailers on how to enhance the experience of store associates by applying technologies that enhance communication, automation, and staff retention.

Key findings in this presentation come from IDC's 2022 Retail Consumer Insights Survey, 2022 Global Retail Operating Models Survey, and 2022 Future Enterprise Resiliency and Spending Surveys.


Do you have questions about this document
or available subscriptions?