Filippo Battaini

Research Manager, IDC Retail Insights, Europe




Kroger's Customer-First Strategy: Rewarding Loyal Customers With Personalized Communication to Enhance Contextual CX
$4,500.00
By: 
Ornella Urso
,
Sofia Poggi
,
Filippo Battaini
This IDC Perspective presents the case study of U.S. food and grocery retailer Kroger and how its loyalty program strategy brought back more personalized communications and offerings through coupons. With the support of its subsidiary 84.51...

Dec 2022 | Doc #EUR149970522 | IDC Perspective

What Key Technologies Are Retailers Implementing for Commerce?
$1,000.00
By: 
Sofia Poggi
,
Filippo Battaini
This IDC Survey Spotlight shows which key technologies retailers are planning to implement for commerce now and in the next two years. Based on the results from IDC's 2022 Global Retail Operating Models Survey, this document aims at providi...

Dec 2022 | Doc #EUR149942722 | IDC Survey Spotlight

Achieving Fully Integrated Omni-Channel Retail Commerce Operations: Comparing Customers' and Retailers' Survey Data on the Status of Omni-Channel
$4,500.00
By: 
Ornella Urso
,
Sofia Poggi
,
Filippo Battaini
This IDC Market Presentation provides an overview on the status of retailers' omni-channel commerce by comparing key findings from IDC's Retail Consumer Insights 2022 and Global Retail Operating Models 2022 Surveys. It shows the key innovat...

Nov 2022 | Doc #US49191823 | Market Presentation

More results
    Customer Experience - A case study
    By:
    Filippo Battaini
    ,
    Ornella Urso
    Products:
    IDC Retail Insights: Worldwide Retail Customer Experience Strategies
    Topics:
    Software, Hardware, Mobility

    Planned for CY2023 Q1 IDC Perspective Tech Buyer

    IDC Futurescape: Worldwide Top 10 Retail Predictions 2023
    By:
    Ornella Urso
    ,
    Filippo Battaini
    Products:
    IDC Retail Insights: Worldwide Retail Customer Experience Strategies
    Topics:
    Software, Hardware, Mobility

    Planned for CY2023 Q1 IDC FutureScape Tech Buyer

    IDC MarketGlance: Retail Customer Experience, 2Q22
    By:
    Filippo Battaini
    ,
    Ornella Urso
    Products:
    IDC Retail Insights: Worldwide Retail Customer Experience Strategies
    Topics:
    Software, Hardware, Mobility

    Planned for CY2023 Q1 Market Perspective Tech Supplier


More results
Analyst Location

United Kingdom



Regions

Western Europe

Team member of

IDC Retail Insights