TECH BUYER Mar 2023 - Tech Buyer Presentation - Doc # EUR250517023
IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe, Part 3 — Trust and Data Integrity
The IDC Presentation examines responses in Europe to IDC’s Financial Insights Consumer Survey, 2022 , which was conducted to reveal insights about financial services provider selection, underlying needs, and channel preferences for product and service delivery. A total of 1,900 consumers were surveyed in Austria, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, and the United Kingdom.
The objectives of the survey were:
- To understand how consumers select and consume financial products and services and to determine the major differences in consumption habits by age cohort
- To formulate hypotheses to explain the differing behavior of various age groups when consuming financial services
- To understand consumer preferences regarding financial services offerings and to gain consumer perspectives on banking with third-party partners
The topics covered include customer experience in general, consumers’ preferences related to the analogue and digital provision of products and services, consumers’ perceptions of trust/integrity issues and fraud and complaints handling, and consumers’ sustainability requirements.
This presentation is the third of six from IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe series and focuses on trust and data integrity.
IDC Financial Insights: European Retail Banking Digital Strategies
Central and Eastern Europe, Western Europe
Financial resource management, Governance, risk and compliance infrastructure, Technology buyer
- 16 slides
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