target audience: TECH BUYER  Publication date: Mar 2023 - Document type: Tech Buyer Presentation - Doc  Document number: # EUR250517023

IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe, Part 3 — Trust and Data Integrity

By:  George Briford Loading


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The IDC Presentation examines responses in Europe to IDC’s Financial Insights Consumer Survey, 2022 , which was conducted to reveal insights about financial services provider selection, underlying needs, and channel preferences for product and service delivery. A total of 1,900 consumers were surveyed in Austria, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, and the United Kingdom.

The objectives of the survey were:

  • To understand how consumers select and consume financial products and services and to determine the major differences in consumption habits by age cohort
  • To formulate hypotheses to explain the differing behavior of various age groups when consuming financial services
  • To understand consumer preferences regarding financial services offerings and to gain consumer perspectives on banking with third-party partners

The topics covered include customer experience in general, consumers’ preferences related to the analogue and digital provision of products and services, consumers’ perceptions of trust/integrity issues and fraud and complaints handling, and consumers’ sustainability requirements.

This presentation is the third of six from IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe series and focuses on trust and data integrity.


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