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Analytics and Intelligent Automation Services

The new Analytics and Intelligent Automation Services program looks at both analytics and intelligent automation across the entire life cycle of services, from consulting to implementation to managed services to BPO. This research examines the business service that companies are building to help their customers adopt automation as well as how automation is being leveraged in service delivery. Coverage extends across the entire life cycle of analytics services offered by business service companies including information and data management, BI tools– and analytics application–related services, advanced analytics, big data, and cognitive/AI services.


Markets and Subjects Analyzed

  • The full life cycle of services (consulting, managed services, support, and training services) research around analytics and intelligent automation.

Core Research

  • Worldwide Business Analytics Services 2018–2023 Forecast
  • IDC MarketScape: 2019 Worldwide Cognitive/AI Services Vendor Assessment
  • IDC MarketScape: 2019 Worldwide Intelligent Automation Services Vendor Assessment
  • IDC PeerScape: Best Practices for Deploying Intelligent Automation

In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment. Analytics and Intelligent Automation Services


Key Questions Answered

  1. How does IDC define intelligent automation services and what are the various markets?
  2. How large and fast growing are the markets associated with intelligent automation services?
  3. How large and fast growing are the markets associated with analytics/cognitive services?
  4. Where are the key ecosystems and who are the players providing analytics and intelligent automation services?
  5. What do buyers really want and need from analytics and intelligent automation services providers and which suppliers are in the best position to provide analytics and intelligent automation services?

Related Links


Meet the Experts
Ali Zaidi

Research Director, IT Consulting, Systems Integration, and Artificial Intelligence Services

Jennifer Hamel

Research Manager, Analytics and Intelligent Automation Services

Rebecca Segal

Group Vice President, Worldwide Services