Consent, Conversations, and Customer Journeys: The 3Cs to Delivering Empathy at Scale

Feb 2019 | Market Presentation | Doc # EMEA44864219

By: Andrea SangalliResearch Director, Ivano OrtisVice President, IDC Financial Insights, IDC Manufacturing Insights, IDC Retail Insights, Gaia GallottiAssociate Research Director, Europe, Sabitha MajukumarSenior Research Analyst, Worldwide Insurance Strategies, Ivana SlaharovaResearch Manager, Insights, CEE, Martin StillerSenior Research Analyst, Mark YatesResearch Manager, IDC Verticals/Insights, Central and Eastern Europe

This IDC Market Presentation provides an overview of the current state of customer experience (CX) in Europe, leveraging IDC European CX surveys, topic-focused surveys, IDC CX Software forecasts, and the deep knowledge of more than 20 analy...

IDC's Worldwide Semiannual Blockchain Spending Guide Taxonomy, 1H18

Feb 2019 | Taxonomy | Doc # US44734619

By: Jessica GoepfertProgram Vice President, Customer Insights & Analysis, Stacey SoohooResearch Manager, James WesterResearch Director, Worldwide Blockchain Strategies, Carla La CroceSenior Research Analyst, European Industry Solutions, Customer Insights & Analysis, Yash AhujaSenior Analyst, Measurement & Forecasting Practice, Eman ElshewySenior Research Analyst, Ashutosh BishtSenior Research Manager, Yoko OnoResearch Manager, Communications, IDC Japan, Roberto MembrilaAnalyst, ROC, Latin America, Jonathan LeungSenior Market Analyst, Ivana SlaharovaResearch Manager, Insights, CEE, Mohamed HefnyProgram Manager, Virtualization, Systems & Infrastructure Solutions, CEMA

This IDC study provides a detailed description of IDC's Worldwide Semiannual Blockchain Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Semiannual Blockchain Spending Guide and all of IDC'...

IDC's Worldwide Semiannual Small and Medium-Sized Business Spending Guide Taxonomy, 1H18

Feb 2019 | Taxonomy | Doc # US44805819

By: Stephen MintonVice President, Customer Insights & Analysis, Jessica GoepfertProgram Vice President, Customer Insights & Analysis, Raymond Boggs, Angela VaccaSenior Research Manager, European Industry Solutions, Customer Insights & Analysis, Ivana SlaharovaResearch Manager, Insights, CEE, Ashutosh BishtSenior Research Manager, Roberto MembrilaAnalyst, ROC, Latin America, Naoko Iwamoto

This IDC study provides a detailed description of IDC's worldwide technology and company size methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Semiannual Small and Medium Business IT Spending Guide. Techn...