Worldwide Economic and Industry Assumptions, 1H18

Apr 2019 | Market Perspective | Doc # US45005019

By: Karen MasseyResearch Manager, Customer Insights & Analysis, Nikhil AnandManager, Measurement & Forecasting Practice, Ashutosh BishtSenior Research Manager, Serena Da RoldProgram Manager, Customer Insights & Analysis, Eman ElshewySenior Research Analyst, Jessica GoepfertProgram Vice President, Customer Insights & Analysis, Jonathan LeungSenior Market Analyst, Roberto MembrilaAnalyst, ROC, Latin America, Andrea MinonneSenior Research Analyst, Customer Insights & Analysis, Stephen MintonProgram Vice President, Customer Insights & Analysis, Akira MuranishiResearch Manager, IT Spending, IDC Japan, Ivana SlaharovaResearch Manager, Insights, CEE, Eileen SmithProgram Vice President, Customer Insights & Analysis, Angela VaccaSenior Research Manager, European Industry Solutions, Customer Insights & Analysis

This IDC Market Perspective outlines and discusses IDC's key global and industry assumptions for the 1H18 forecast cycle. To provide greater insight into the rationale behind the data and trends, this study outlines the overarching global a...

IDC's Worldwide Semiannual Security Spending Guide Taxonomy, 2019

Mar 2019 | Taxonomy | Doc # US43443619

By: Ashutosh BishtSenior Research Manager, Serena Da RoldProgram Manager, Customer Insights & Analysis, Frank DicksonResearch Vice President, Security Products, Eman ElshewySenior Research Analyst, Jebin GeorgeProgram Manager, Insights, MEA, Jessica GoepfertProgram Vice President, Customer Insights & Analysis, Karen MasseyResearch Manager, Customer Insights & Analysis, Roberto MembrilaAnalyst, ROC, Latin America, Ivana SlaharovaResearch Manager, Insights, CEE

This IDC study provides a detailed description of IDC's Worldwide Semiannual Security Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Semiannual Security Spending Guide data deliverable an...

Consent, Conversations, and Customer Journeys: The 3Cs to Delivering Empathy at Scale

Feb 2019 | Market Presentation | Doc # EMEA44864219

By: Andrea SangalliResearch Director, Ivano OrtisVice President, IDC Financial Insights, IDC Manufacturing Insights, IDC Retail Insights, Gaia GallottiAssociate Research Director, Europe, Sabitha MajukumarSenior Research Analyst, Worldwide Insurance Strategies, Ivana SlaharovaResearch Manager, Insights, CEE, Martin StillerSenior Research Analyst, Mark YatesResearch Manager, Digital Transformation and Customer Experience, Europe

This IDC Market Presentation provides an overview of the current state of customer experience (CX) in Europe, leveraging IDC European CX surveys, topic-focused surveys, IDC CX Software forecasts, and the deep knowledge of more than 20 analy...