Abstract

This IDC Perspective examines the service catalog's opportunity, benefits, and challenges in positioning and packaging IT's core business value proposition. Whether you've prioritized running IT "as a business," aligning IT with its business customers, or being the IT service provider of choice for your enterprise's business, this study examines how the IT service catalog is a basic, fundamental necessity for the survival of the enterprise IT organization.

"IT's service catalog is a fundamental necessity, with its effective implementation essential to the short- and long-term health and survival of IT organizations," says Bill Keyworth, adjunct research advisor with IDC's IT Executive Programs (IEP). "As such, the service catalog is IT's most important tool in establishing an expectation of business value."

Coverage