TECH SUPPLIER Jan 2023 - IDC Survey Spotlight - Doc # US50009721

Complexity and Volatility Drive AI Adoption in Supply Chain


Jordan K. Speer

This IDC Survey Spotlight reveals the top use cases for AI in the retail supply chain and identifies specific outcomes that can be achieved. AI can be used for small tasks and large, to automate repetitive tasks, to understand patterns, and to make intelligent decisions. AI provides opportunities for retailers to make supply chains more efficient and sustainable.

The COVID-19 pandemic kicked off an awareness of the lack of supply chain visibility and resilience. This is driving organizations to track product across the end-to-end supply chain, from factory floor to retail shelf, in real time when possible, strengthened with automation and artificial intelligence, in a digital environment where the value of data that is created or collected across the supply chain can be harnessed to better determine next best actions and overall strategy.


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