target audience: TECH SUPPLIER  Publication date: Oct 2023 - Document type: Market Perspective - Doc  Document number: # US51212423

Evolving AIOps Marketplace Requires Vendors to Revisit Buyer Needs and Value Propositions

By:  Nancy Gohring Loading


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This IDC Market Perspective explores AIOps packaging trends and offers advice for technology suppliers that are experimenting with how to deliver AIOps offerings.

"Despite the variety of definitions for and packaging of artificial intelligence for IT operations (AIOps) capabilities, enterprises clearly recognize the value of employing AIOps tools and techniques," said Nancy Gohring, research director for the Enterprise System Management, Observability, and AIOps program. "IDC's research indicates that enterprises want AIOps for important outcomes such as help in improving IT team productivity and for infrastructure optimization, regardless of product packaging or cost."


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