target audience: TECH SUPPLIER Publication date: May 2024 - Document type: IDC Survey - Doc Document number: # US52119324
IDC Survey: Future of Industry Ecosystems Global Survey, 2023–2024 — Transportation and Logistics
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Abstract
This IDC Survey examines the results of our third annual global survey that was fielded in June 2023 to 1,288 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains including CXOs, business-line executives, and IT leadership. Industry coverage was across 10 industries: architecture/engineering/construction (AEC); energy (and subindustries); discrete and process manufacturing (and subindustries); healthcare; life sciences; financial services; government and education; telco, media, and entertainment; retail; and transportation/logistics.
Key findings from the survey include:
- Improving end-customer engagement is a primary driver of industry ecosystems.
- AI is growing in importance as a key decision-support technology in industry ecosystems.
- Environmental sustainability remains a key initiative for industry ecosystem partners.
What is clear is that organizations in every industry are looking to open and expand their industry ecosystem as part of becoming a digital-first business. Shared data and insights, shared applications, and shared operations and expertise are enhanced with this approach — becoming not only a way to ensure flexibility and resiliency but also a way to grow revenue and profitability.
This document is focused on the transportation and logistics industry. This sector continues to recover and unwind the supply chain constraints of the past four years. To address the inherent challenges that come with responding to dynamic demand and optimizing logistics in the face of unexpected disruption, organizations across industries are turning to flexible, on-demand ecosystems. This approach reduces risk and ensures that customer needs are consistently met while reducing the carbon footprint of assets and processes through a set of partners that are aligned to a sustainable approach.