Press FAQ

Publication date: 17 Oct 2023

Georgia-Pacific Named Overall Winner of IDC's Best in Future of Operations North America Awards


For more information, contact:

The overall winner in the award's third year addresses the importance of equipment and process reliability

NEEDHAM, Mass., October 17, 2023 – International Data Corporation (IDC) today announced Georgia-Pacific is the overall winner of the IDC Future Enterprise Best in Future of Operations North America Awards for its "Enterprise AI for Manufacturing Operations at Georgia-Pacific" project. The annual award calls for the nomination of organizations that have successfully navigated a fundamental shift in the operations model to support increased operational agility and resiliency.

Georgia-Pacific will be presented with its award at a virtual event this fall. To register for the event, and learn more about Georgia-Pacific's Operations initiative, visit HERE.

Check out IDC's Future of Operations eBook.

IDC's Future of Operations framework emphasizes the importance of building infrastructure and digital capabilities to develop resilient decision-making that keeps enterprises tightly aligned with customer expectations and demands. The practice highlights how digital-first organizations will become flatter as they leverage operational data to optimize and drive better, more timely decision making, defined as data-driven operations (DDO). Organizations that commit to relying less on human judgement and more on the insights derived from operational data and its various components will thrive in the face of digital disruption.

"George-Pacific's Collaborative Support Center and Asset Health are excellent examples of operational transformation through digital technology," said Reid Paquin, research vice president, Future of Operations at IDC. "This initiative brought a wide range of stakeholders from across the organization to improve manufacturing processes and demonstrated the value of using AI to monitor the health of these systems, resulting in reduced unplanned downtime due to unforeseen circumstances."

More about the Best in Future of Operations award-winning project:

Overall Winner: Georgia-Pacific: Enterprise AI for Manufacturing Operations at Georgia-Pacific

Project Details: Georgia-Pacific (GP) created the Collaboration Support Center (CSC) to address equipment and process reliability at more than 100 manufacturing facilities. Making paper products is a complex process, especially at the scale and speed that GP operates. Advanced technologies like cameras, sensors, machine learning, and data science can solve manufacturing operational challenges – it also takes people who are passionate to make technology part of their role. Asset health was the first key challenge tackled, working with data from over 90,000 sensors and 11 different instances of asset management software. AI can detect anomalies, pinpoint the main drivers of anomalous behavior, and predict a failure, hours, days, or even weeks before it happens, avoiding unplanned downtime and significant impacts to revenue and customer order delivery. Using C3 AI Reliability to aggregate a large number of data points across process data and asset sensors, create a unified data image, and apply AI to predict failures, Georgia-Pacific has improved overall equipment effectiveness (OEE) by several percentage points and avoided hundreds of hours of unplanned downtime. The CSC has been key to getting all the stakeholders, from the business, operations, data science, engineering, and IT, to work together as a team to focus on capturing that business value.

About the Future Enterprise Awards

The world is moving from digital transformation (DX) (as we know it) to Digital First. DX started with transformation from analog to digital. With contextualization, Digital First becomes the next evolution in DX. Digital is a permanent, yet dynamic fixture in this world. Digital First applies to any entity searching for a digital-based capability or enhancement that could improve our lives and desired outcomes. As we anchor ourselves in a digital-first world, one thing is clear. Organizations, private or public, large or small, will need to leverage technologies in an accelerated fashion to thrive. And the ones that can close the new digital gap through the greatest business value impact will become market leaders of tomorrow. These leaders are the Future Enterprises. To learn more about the Future Enterprise Awards, please visit

To learn more about the Future Enterprise North America Awards please contact Heather Ball at

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology, IT benchmarking and sourcing, and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly owned subsidiary of International Data Group (IDG), the world's leading tech media, data, and marketing services company. To learn more about IDC, please visit Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights.