target audience: TECH BUYER  Publication date: Sep 2019 - Document type: IDC Perspective - Doc  Document number: # US45519819

Effective Practices for Leading a Multilocation and Multicultural IT Help Desk Function

By:  Eric Bloom

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Leading a Multilocation and Multicultural IT Help Desk Function

  • Situation Overview

    • Managing Global Teams

    • Multiple Time Zones

    • Cultural Considerations

    • Lack of Business Context

    • Leadership Challenges

    • Monetary Considerations

    • User Community Productivity Loss

    • Logistical Challenges

    • Privacy, Security, and Intellectual Property

  • Advice for the Technology Leader

  • Learn More

    • Related Research

    • Synopsis