TECH BUYER Feb 2020 - IDC Perspective - Doc # US45969619

Choosing the Right Metrics for IT Innovation Initiatives

By: Marc StrohleinAdjunct Research Advisor

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Choosing the Right Innovation Metrics

Situation Overview

Why Selecting the Right Innovation Metrics Matters

Defining the Innovation Metrics Schema

Input Metrics

Process Capabilities


Leadership, Governance, and Culture

Output Metrics

Product, Service, and Process Improvement

Employee and Customer Impacts

Business Outcomes and Impacts

Avoiding Pitfalls and Maximizing the Value of Innovation Metrics

Advice for the Technology Leader

Figure: Essential Guidance

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