target audience: TECH BUYER  Publication date: Jan 2021 - Document type: IDC Perspective - Doc  Document number: # US47332320

Averting Unintended Consequences of IT Metrics

By:  Bill Keyworth

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Averting Unintended Consequences of IT Metrics

  • Situation Overview

    • IT Organizational Behaviors Blocking Successful Delivery of IT Services

    • Unintended Consequence 1: Protecting the Status Quo

    • Unintended Consequence 2: Inability to Change IT Behavior

    • Unintended Consequence 3: Measuring the Unimportant

    • Unintended Consequence 4: Failure to Convey IT's Achievements

    • Unintended Consequence 5: Cultural Resistance

  • Advice for the Technology Leader

  • Learn More

    • Related Research

    • Synopsis