target audience: TECH BUYER  Publication date: Dec 2023 - Document type: IDC Perspective - Doc  Document number: # US51462923

Maximizing Limited Operational Workforces Through Automation, Knowledge Capture, and AI/ML

By:  Reid Paquin

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Talent/Labor Is a Universal, Growing Concern Across Operations

  • Situation Overview

    • Figure: Recruiting/Retaining Adequate Operational Talent Is a Challenge

    • Top Investment Priorities

    • Figure: Capabilities/Investments Separating Leaders from Laggards

  • Advice for the Technology Buyer

    • Table: AI-Based Automation and Operational Decision-Making

  • Learn More

    • Related Research

    • Synopsis