Critical information that supports your technology roadmap
Our research and advisory services are backed by analyst experts from around the world who are committed to providing you with the right information for every stage of your technology roadmap.
With Research and Advisory Services, you will:
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Align IT etrategy to meet goals
- Plan and implement digital transformation strategies with industry expertise from our global analysts.
- Validate conclusions and identify risks early on based on accurate, relevant data.
- Plan to meet company goals with guidance from our rigorous research methodology.
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Innovate with the latest tech trends
- Improve operation strategies with one-to-one guidance from IDC analysts.
- Evaluate current digital positioning and develop a clearly defined digital strategy based on accurate, relevant data.
- Meet company goals with guidance from our rigorous research methodology.
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Drive digital growth
- Access research based on carefully curated data tailored to guide you in your digital roadmaps.
- Implement a digital transformation strategy based on the latest research designed to provide you with the information you need.
- Promote innovation and new ideas by unlocking the latest technology trends uncovered by our global analysts.
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Make better decisions
- Confidently make technology purchases by consulting one-on-one with our analysts to validate conclusions and better understand risks.
- Access the latest research and metrics from our global team of analysts, based on rigorous research methodology.
IDC IT Executive Programs
Research and Advisory includes the IT Executive Programs that allow you to talk one-on-one with global analysts who are devoted to providing the right information for every stage of your needs.
With our research document methodology, IDC DecisionScapes, you can make data-driven decisions that reduce risk and time to implement while staying ahead of the curve.
IDC has a long and trusted history in the research field. For over 50 years, we’ve provided unbiased, vendor-agnostic advice. We’re devoted to providing information that truly helps your planning and organization and validate your decisions.
Desktop or mobile, country-based or global, planning or implementation, industry specificity or broad technologies – IDC covers a wide spectrum. With the quickest response times in the industry, you get relevant answers easily and without hassle or nickel and diming.
IDC’s extensive portfolio of subscription services enables clients to keep abreast of the latest market trends and empowers them to make the most well-informed decisions for their organization.
IDC IT Executive Programs latest research
IDC’s extensive portfolio of subscription services enables clients to keep abreast of the latest market trends and empowers them to make the most well-informed decisions for their organization.
IDC Industry Insights
Industry Insights assists business and IT leaders in making technology decisions with insightful, fact-based research and consulting services. Get industry research grounded in decades of experience from our global senior analyst team across six industries: retail, government, financial services, manufacturing, health and energy.
IDC Industry Insights latest research
IDC’s extensive portfolio of subscription services enables clients to keep abreast of the latest market trends and empowers them to make the most well-informed decisions for their organization.
Interested in learning more about IDC’s Tech Buyer solutions?
Improve Technology Cost and Performance Delivery through Peer and Outsourced Services Benchmarking
IT organizations struggle with duplication of services, tech debt, high cost, and inefficiency. Many IT leaders are challenged in demonstrating value to the business and validating their budgets. IDC benchmarks the cost efficiencies of your internal technology services (or parts) against peer organizations or outsourced options to drive change.
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How We Bring You the Value Our Competitors Don't?
Enterprise technology proliferates, whether due to mergers, new services, product requirements, or to meet unique divisional requirements and performance assessments, aggregating results into broad categories. Rapid growth and diversity of IT technology causes proliferation and duplication over time. Technology leadership often loses visibility over IT services offered, which drives duplication, increased expense, technology debt, and inefficiency.
Other consultancies deliver top-down cost and performance assessments, which means they aggregate results into broad categories. This means that specific areas of high cost and efficiency are hidden by averaging into a broad category. Your infrastructure costs may match the market because your cheap storage costs are off-set by your high cost of networking. Don’t you want to know what’s driving cost issues at a level granular enough to fix?
Drive down your IT costs, improve performance, identify opportunities through a data-driven approach that provides actionable insights and recommendations benchmarked against peers.
- How can I validate my budget to the business?
- Where am I inefficient?
- How can I advocate for additional budget investments?
How Will It Impact Your Company?
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30%
Of organizations spend too much on IT
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10%
Cost reduction on average
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Redirect investment from inefficiency to competitive capabilities
What benefits it brings?
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IDC’s Special Sauce
Data is collected data across four dimensions:
- Volume – higher volumes bring economies of scale in cost/price
- Complexity – complexity drives increased costs/price
- Quality – higher service levels increase costs/price service
- Performance – the more extensive the scope of the activities within a service the costs/price
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A key value proposition: Component-based measurement
Component-based analysis (CBA) ensures that the service structure is not lost during aggregation into broad service delivery towers. With benchmarking at the component level, components are tailored from the peers to accurately match your unique business and technology priorities. Results are transparent and easy to interpret.
A key value proposition: Component-based measurement
Component-based analysis (CBA) ensures that the service structure is not lost during aggregation into broad service delivery towers. With benchmarking at the component level, components are tailored from the peers to accurately match your unique business and technology priorities. Results are transparent and easy to interpret.
CBA allows drill-down to isolate and address troublesome services or identify high flyers. Great for contract renewals and partner monitoring and negotiation.
Finally, a key component that our competitors don’t perform is ingestion, data cleansing and meta tagging of your General Ledger data. This provides clients a detailed, structured view of cost. This is left behind with the client allowing them to leverage the added metadata, so clients can better analyze, model, understand, and communicate their financials going forward.
IDC’s Special Sauce
Data is collected data across four dimensions:
- Volume – higher volumes bring economies of scale in cost/price
- Complexity – complexity drives increased costs/price
- Quality – higher service levels increase costs/price service
- Performance – the more extensive the scope of the activities within a service the costs/price
By combining and benchmarking these dimensions against peers, we identify not only how cost competitive but how performance competitive your organization is. And we don’t simply leave you with data; we provide specific recommendations on actions to improve your competitiveness.
Data collection and analysis are based on these dimensions. The underlying components consist of the price/cost drivers and business and technology context-specific aspects. Dimensions are normalized for market conformity comparisons that are provided at (aggregated) high- and detailed operational-level.
Winning the Battle for Talent with ITSCM
Top 3 Reasons Your IT Department Struggles
See How We Helped Our Customers
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A Healthcare Institution Determined The Financial Feasibility Of An Outsourced Model
A Healthcare Institution Determined The Financial Feasibility Of An Outsourced Model
Read the Whole StoryTransitioning to a fully outsourced scenario would improve IT quality but would raise IT costs significantly.
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A Commerical Bank Better Manages Its IT Organization From Benchmarking Insight
A Commerical Bank Better Manages Its IT Organization From Benchmarking Insight
Read The Whole StoryIDC’s Metri research report provided an objective picture of the structure and market conformity of internal IT costs which helps the bank to better manage IT.
Read more on IDC’s blog
Read our blog to gain the most out of our knowledge.
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Addressing The Complexities of IT Budgeting: Key Issues and Solutions for Today’s IT Management
Addressing The Complexities of IT Budgeting: Key Issues and Solutions for Today’s IT Management
Read BlogBe more effective and transparent with our solutions to 5 key budgeting issues.
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Five Cost Management Tips for IT Leaders
Five Cost Management Tips for IT Leaders
Read BlogOur cost-saving measures will help you maximize the efficiency of your organization’s IT operations.
Get Complete Visibility and Control of Your Cloud Expenses
The striking shift towards cloud in the past few years reflects the compelling benefits to expanding cloud initiatives. With its ability to fuel agility and innovation, cloud initiatives are key factors in most digital transformation (DX) efforts. Despite this, IDC estimates that 10-30% of cloud spending is wasted,* even as companies plan on spending more on cloud.
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What Can We Do For You?
Cloud Economics Framework
IDC understands that how your cloud is contracted, structured and used is key to its value delivery to your organization.
We deliver actionable, targeted recommendations. These recommendations identify key areas for improvement and their associated benefits. Action Based.
- Cost management and efficiency
- Forecasting
- Unused resources
- Workload optimization
- Discount options and licensing
- Multi-cloud cost optimization
- Tying costs to utilization
- Continuous improvement
- CSP cost benchmarking
How Will It Impact Your Company?
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25%
Cost Reduction In One Year
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50%
Defect Reduction During Test Phases
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60%
Lower Incident Volumes In One Year
What benefits it brings?
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Business Benefits
45% of organizations consider cloud expenditures their top IT expenditure priority, even as 90% consider reigning in the cost of IT delivery as a priority*. (****IDC Future Enterprise Resiliency & Spending Survey – Wave 1, February 2022, n=798) Flexibility is a key benefit of cloud, but cloud complexity makes it challenging to control costs without choking that agility. Many organizations put in place cost control mechanisms that defeat much of cloud’s value.
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What You Get Assess
Assess
- Contracts and product
Communicate
- Billing and monitoring data
- Cost data
- Solutions
- Forecasting
Analyze
- Workloads and utilization
- Licensing
- Performance and sizing
- Architecture
Inventory
- Billing data
- Monitoring data
- Architecture
Monitor
- Cost outliers and cost benchmarking
- Optimization of workloads and cost
Business Benefits
45% of organizations consider cloud expenditures their top IT expenditure priority, even as 90% consider reigning in the cost of IT delivery as a priority*. (****IDC Future Enterprise Resiliency & Spending Survey – Wave 1, February 2022, n=798) Flexibility is a key benefit of cloud, but cloud complexity makes it challenging to control costs without choking that agility. Many organizations put in place cost control mechanisms that defeat much of cloud’s value.
IDC’s Cloud Economics solves this problem by providing insights that drive improvement without introducing gatekeepers. While most cloud service providers supply dashboards or reports, IT organizations struggle to use these tools and their data effectively, particularly for communicating the costs and benefits to the business, and communicating investment choices.
Unlike traditional IT services, with cloud both the business and IT have their hands on the steering wheel. Cloud Economics gives the business the tools and insights to better manage their use of the cloud allowing them to balance cast with business benefit.
Getting The Most Value From Your Cloud Spend
Getting The Most Value From Your Cloud Spend
See How We Helped Our Customers
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PostNL Is Enabled to Independently Manage Cloud Costs With Their Own Cloud Management SetUp
PostNL Is Enabled to Independently Manage Cloud Costs With Their Own Cloud Management SetUp
Read the Whole StoryIDC Metri has saved about 8% of the costs focusing on licenses and architecture.
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International Telecommunications Firm Reduces Cloud Costs By More Than 30%
International Telecommunications Firm Reduces Cloud Costs By More Than 30%
Read the Whole StoryCost savings have significantly reduced when compared to the alternative of not investigating all cost savings avenues.
Read more on IDC’s blog
Read our blog to gain the most out of our knowledge.
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Digital Transformation and Cloud Technology: Where Application Development Falls Short
Digital Transformation and Cloud Technology: Where Application Development Falls Short
Read BlogWhen IT departments have trouble demonstrating their true value, IDC shares ways to make IT seen as customer-focused and high quality.
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3 Harmful Mistakes Companies Are Making In Cloud Cost Management
3 Harmful Mistakes Companies Are Making In Cloud Cost Management
Read BlogBy applying learned lessons, you can more optimally use the cloud and control your cloud spend.
Agile Value Management for Coöperatie DELA
About Customer
Coöperatie DELA is originally an Eindhoven funeral insurer and caretaker that was founded on March 11, 1937 as funeral association Draagt Elkander’s Lasten. DELA is a not-for-profit cooperative. It is the largest funeral insurer in the Netherlands and Belgium. In 2019, Coöperatie DELA comprises 21 crematoria and 54 funeral homes in the Netherlands and 3 crematoria and 59 funeral homes in Belgium.
Unlike other insurer offerings, most funeral policies of the DELA cooperative don’t pay out in cash. The funeral can be arranged to be entirely the insured wishes and with certain tyon how it gets paid for.
Summary
Agile practices in application development have seen massive adoption over recent years.
Coöperatie DELA is at the forefront of maturing Agile application development and quality assurance practices. The IDC Metri Agile Value Management (AVM) service measures the value produced, including the product quality, created by Agile and/or DevOps teams using standardized metrics. This allows us to compare and benchmark team performance and product quality. In this customer story we show how Agile Value Management was used to measure and improve the team performance of an external (and partly nearshore) team that develops and maintains the Reservation System of DELA.
Periodic measurements show a gradual and significant improvement of both team performance (compared to market averages) and the quality of the application. Overall Agile Value Management provides the benefit of code quality improvement to manage productivity, delivery speed and cost efficiency of development teams.
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Accelerate Your Leadership Journey with a Dedicated Executive Coach
Pathways consists of two accelerated leadership programs, Pathways Individual Coaching and Pathways Cohort Learning, both of which are designed to provide solution-oriented mentoring and coaching from experienced global leaders. Participants will accelerate their leadership journeys through a set of development assessments and coaching assignments to propel their careers forward and serve as a platform for growth.
Evolve IT Leadership Skills with Pathways Programs
Achieve your career goals, refine your communication and influencing ability, build confidence and improve decision-making skills with this accelerated leadership program.
Pathways Individual Coaching offers executive leaders a dedicated, personal executive coach that will assess current leadership approaches and customize an action plan to meet your specific career goals, navigate leadership challenges, embrace and play to your strengths. You will elevate your executive presence, evolve your leadership ability and achieve transformational personal change.
Pathways Individual Coaching Programs:
Senior IT Leader
Designed for Senior IT Leaders
- Combat executive isolation
- Shorten ramp time into a new role
- Navigate leadership challenges
- Build competencies to launch a boardroom career
- Improve ability to work with C-Suite, business partners and Corporate Board
Rising Leader
Designed for high potential Director level or below rising IT leaders
- Tackle barriers blocking career progression
- Navigate significant change in responsibilities
- Build strategic thinking capability
- Improve ability to work with business partners
Accelerate your leadership growth and development journey with group learning supported by an experienced IT Executive Coach.
Pathways Cohort Learning is a portfolio of group learning options that leverage an experienced, former IT Executive to facilitate small group work and discussions amongst select peers. This unique program enables participants to gain perspective on current leadership challenges, expand managerial and leadership competencies and advance their careers in IT.
Pathways Cohort Learning Programs:
Women in Leadership Cohort
Targeted for senior and rising women IT leaders
Accelerate the leadership journey for women in IT, from the lens of challenges that female leaders encounter, to expand managerial and leadership competencies.
Group Mentoring Cohort
Designed for mid-level functional and transformational leaders in IT
Provides mid-level leaders with the opportunity to learn from an experienced CIO via an intimate group setting, enabling peer discussions on current leadership challenges to gain perspective and advance careers.
Interested in learning more about IDC Pathways?
Open New Doors with IDC’s CIO Executive Council
Collaborate with THE community of CIO’s and IT Leaders to champion excellence in an ever-evolving digital world. Elevate your professional profile, connect with a trusted circle of peers, and enrich your network, all in one place with IDC. Get invitation-only access to industry leading events and guidance from our team of global analysts. Plus, receive the latest research and actionable insights to hit the market, curated just for you.
As an exclusive member of the CIO Executive Council, you will:
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Enrich and broaden your network and enhance your business leadership excellence.
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Validate strategy, mitigate risk, get expert peer advice, and share best practices.
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Unlock actionable and relevant insights from IDC’s industry-leading research, and speak directly to our expert analysts.
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Elevate your professional profile and showcase your team with prominent media and event opportunities from Foundry.
CIO Executive Council Product Offerings:
Connect with a distinguished community of peers to share insights, experiences and best practices, discuss hot-button issues/solutions, and expand your knowledge with diverse peer perspectives.
Get access to the right rooms with the right people to broaden and enrich your network. Join private and exclusive “meeting of the mind” type of conversations with your council peers to discuss relevant issues and learn from experts.
Get free, invitation-only access to in-person (or virtual) industry leading IDC and Foundry events that are centered around the latest in technology, evolving roles, new opportunities, new and upcoming challenges across industries. Learn from technology experts and enhance your executive presence.
Contribute thought leadership and spotlight your organization with premier media publications and events such as Directions & CIO 100. Access unique branding opportunities and gain real-world experiences that will challenge technology leaders to become better strategic business leaders.
Unlock the latest in technology research to hit the market, all within an exclusive subset of IDC’s proprietary research, selected just for the council and their needs. Receive actionable insights with unbiased industry and peer data. Plus, receive complimentary advisory sessions with our leading team of expert analysts.
Interested in learning more about IDC CIO Executive Council?
Enhance your executive business leadership skills
Leadership and Development is comprised of two accelerated leadership programs: CIO Executive Council and Pathways that provide coaching and leadership programs designed to complement in-house leadership development initiatives, solve real-world problems and educate executives on understanding corporate governance.
With Leadership and Development programs, you will:
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Advance your leadership skills and capabilities
- Receive solution oriented programming facilitated by experienced business leaders and influencers with 1:1 coaching and mentoring.
- Access business leadership competencies, individual skills and cohort assessment tools, structured action plans and year-long competency-based curriculum.
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Lead your organisation with peer guidance
- Foster innovation and business excellence inspired by experienced business leaders, roundtable discussions, and sharing of best practices.
- Create high performing teams with individual and group learning solutions that strengthen performance and drive impactful business outcomes.
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Make informed decisions with peer insights
- Assess supply and demand, research market costs, finalize purchase details, and report on company status and vendor metrics.
- Supported by CIO facilitators, coaching, active group discussions, and relevant tools and strategies – all curated and facilitated by experienced business leaders and influencers.
CIO Executive Council
Collaborate with THE community of CIO’s and IT Leaders to champion excellence in an ever-evolving digital world. Elevate your professional profile, connect with a trusted circle of peers, and enrich your network, all in one place with IDC. Get invitation-only access to industry leading events and guidance from our team of global analysts. Plus, receive the latest research and actionable insights to hit the market, curated just for you.
IDC Pathways
Pathways consists of two accelerated leadership programs, Pathways Individual Coaching and Pathways Cohort Learning, both of which are designed to provide solution-oriented mentoring and coaching from experienced global leaders. Participants in the Pathways programs will accelerate their leadership journeys through a calibrated, results-oriented set of personal and career development assessments and coaching assignments directed to evolve leadership approaches, manage role-based challenges, and propel their careers forward.
Each participant’s experience is tailored to best meet their career goals and advance their organization. At our core, our services are committed to developing participants in the following key areas:
Interested in learning more about IDC’s Tech Buyer solutions?
Accelerate digital outcomes with trusted insights
Gain access to expert guidance for technology leaders with our robust leadership and development programs, industry-leading research and advisory services, and objective market data from our global analysts, all with easy, flexible access.
IDC Technology Buyer products
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Research & advisory
Empower your decisions with the right information at every stage of your digital journey
- Align IT Strategy to Meet Goals
- Meet Company Goals with Results-Driven Solutions
- Drive Digital Growth with Expert Guidance
- Make Better Decisions with Better Data
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Leadership & development
Lead your organization and make informed decisions with peer guidance
- Develop Optimal Procedures with Business Leaders
- Advance Your Team with Counsel from Executive Leaders
- Elevate Company Success from Peer Guidance
- Make Decisions with Peer Insight
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Industry
Build a more effective strategy with industry-specific knowledge
- Data
- Optimize IT Strategy with Proven Insights
- Equip Your Organization with the Latest Research and Trends in your Industry
- Foster Growth and Innovation with the Latest Industry Research
- Make Informed Decisions with our Industry Expertise
Related resources
For more examples of actionable insights from IDC analysts visit our Resource Center.
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Enterprise technical debt: Liability or lever?
Enterprise technical debt: Liability or lever?
Get eBookThis guide outlines the critical steps to turning technical debt into a lever for success
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Procurement best practices for tech executives
Procurement best practices for tech executives
Get eBookDiscover the factors and best practices for effective IT procurement
Interested in learning more about IDC’s Tech Buyer solutions?
IDC European Retail Hub
Access new and emerging Retail topics with Europe’s Retail Leaders
Unlock insider knowledge on the hottest retail trends with a network of Europe’s top retail leaders. Love to listen, learn, and share? So do we! By contributing, you gain even more in return. Stay ahead of the competition and watch your ideas soar by connecting with other inspiring minds.
Reasons to join the European Retail Hub
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Access IDC’s Retail Industry Insights:
Members of the Retail Hub are leading personas and representatives of the retail and brand companies all over Europe and globally. Member can apply for becoming IDC’s industry events’ Advisor Board members.
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Join IDC’s initiatives and interactions moments:
Do not miss the opportunity to join one of IDC’s Retail Insights bi-annual virtual roundtables, gain access to exclusive research contents and interact with different retail industry analysts.
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Know your peers
Get to know like-minded executives in a niche network where experts and stakeholders can share opinions, experiences and latest updates on key initiatives and technologies implemented or evaluated.
Charlotte Poulsen
VP, IMP – IDC
Charlotte Poulsen
“We look forward to inspiring you and be inspired by you.”
IDC European CIO Xchange 2025
IDC European CIO Xchange 2025
Innovate, Modernize, Orchestrate: Preparing for the Age of Agents
5 – 7 Oct 2025 Marbella, Spain
The IDC European security research team
Cristiano Quattrini
Associate Senior Advisor, Retail Insights
Discover what IDC European Retail Hub can offer you
The Digital Operational Resilience Act (DORA) and its Impact on the Tech Industry
The proposed legislation from the European Commission looks to create EU-wide legislation to protect the operational resilience of the financial services industry.
DORA - Contact Us
Take the next step and discover how IDC can help you.
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We explore this regulation and its impact on the tech industry.
This act would bring a wide range of ICT companies that supply products and services to the finance industry under the regulatory authority of the EU. This could have a major operational impact on those companies.
Find out more about technology in the context of industry
Archana Venkatraman
Associate Research Director, Cloud Data Management, IDC Europe
Maria Adele Di Comite
Research Director, IDC Financial Insights Corporate and Retail Banking
5 Steps to Prepare for DORA
With DORA set to be applied on January 17, 2025, organisations need to get ready. You must ensure that you have the policies and procedures in place to meet the requirements laid out by the act. But how to start preparing? We have compiled a list of steps that financial entities and ICT vendors need to take to get ready for the implementation of DORA.
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Financial Entities
1. Awaraness
Ensure the relevant people including the management board, risk management and compliance teams are aware of DORA. Ensure they understand the regulatory requirements that apply.
2. Roles & responsibilities
Identify all the relevant internal stakeholders. Set up a DORA programme involving those stakeholders and assign roles.
3. Gap analysis
Undertake a preliminary self-assessment. A gap analysis will help your organisation assess whether the existing ICT risk management approaches meet the requirements proposed in DORA.
4. Planning
Define a risk-based road map to bridge any compliance gaps identified in your self-assessment and gap analysis
5. Collaboration
Identify and prioritise the relevant partners you need to collaborate with.
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ICT Providers
1. Roles & responsibilities
Appoint or introduce the role of compliance or regulatory officer to ensure that someone is managing this area for your business.
2. Know yourself
Undertake a preliminary self-assessment of your current clients to understand if your organisation is a critical provider.
3. Size the impact
Review the draft regulations to understand both the requirements from the DORA provisions (direct impact), and the requirements to be fulfilled under contractual arrangements with a financial entity (indirect impact).
4. Identify
Assess the “critical or important functions” with your product and technology leaders. Highlight areas that qualify as “vulnerabilities” and “ICT third-party risk” under the regulations. Match and prioritise them with your customer base.
5. Collaboration
Plan how you will communicate to your clients how you intend to align with them, to prepare a shared approach to DORA (also a relationship building opportunity).
For more information, or to speak with one of our analysts, contact us today.
IDG Environmental Policy
International Data Group is committed to protecting the environment, the health and safety of our employees, and the community in which we conduct our business. It is our policy to seek continual improvement throughout our business operations to lessen our impact on the local and global environment. We are committed to environmental excellence, pollution prevention and to purchasing products that reduce the use of natural resources.
We fulfill this mission by a commitment to:
- Encouraging all partners to share in our mission
- Understanding environmental issues and sharing information with our partners
- Recognizing that fiscal responsibility is essential to our environmental future
- Instilling environmental responsibility as a corporate value
- Developing innovative and flexible solutions to bring about change
- Using our platforms and position in the IT industry to promote sustainability
- Minimize air travel to help reduce our impact on the environment
- Minimize use of materials and energy consumption in our offices
- Create a working environment that efficiently uses our office space
- Develop and maintain a hybrid working model that benefits both our employees and business partners
- Encourage employees to measure, minimize and collaborate on reducing energy consumption at home and in the office
- Engaging employees and promoting active participation in environmental and sustainability initiatives
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