IDC Day Forum

Topics Covered:

• Digital Transformation
• Resiliency
• CIO Agenda
• Innovation

The digital economy is quickly advancing, and recent pandemic disruption has only served to further increase the urgency of addressing digital transformation requirements across all businesses and industries.

Soon, most CEOs will be running companies that look more digital than physical. And, that means their plans are built around new, reprioritized agendas with key areas of focus that include: Addressing new customer requirements Developing new capabilities Building new, cloud-centric digital IT infrastructures that support resilient operations and pervasive experiences

Topics Covered:

• (Cyber) Security
• Privacy
• Risk

Mitigate risk, create value and engender trust with customers

With digital trust emerging as a paramount concern for organizations and consumers, business leaders and technology suppliers must expand their understanding of trust and its importance to success in the new digital economy. Customers want to know that the companies they do business with are authentic and trustworthy. Businesses, in turn, need to demonstrate their authenticity and trustworthiness through their technology solutions.

Topics Covered:

• Cloud
• Datacenter
• DevOps
• Edge

Ensure ever faster delivery of reliable digital services and experiences

The emerging digital infrastructure ecosystem, increasingly built on a cloud foundation, focuses on ensuring ever faster delivery of innovative infrastructure hardware, software, resource abstraction, and process technologies to support the development and continual refinement of resilient digital services and digital experiences.

Topics Covered:

• Optimization
• Agile Edge
• IOT
• Automation

Develop resilient decision-making and unify operational data streams

As IT and Operations Technology (OT) converge, companies will leverage digital capabilities to build resilient organizations with the core goal of unifying operational data streams with data from the rest of the enterprise. New converged IT/OT organizations, which IDC refers to as Digital Engineering (DE), will facilitate the transformation to Industry 4.0 and ensure that data and systems are available to support resilient decision-making.

Topics Covered:

• Customer Experience
• Customer Success Operation
• Customer Advocacy
• Measurement
• Customer Services

Strengthen customer loyalty through empathy at scale

In the Future of Customers and Consumers, the relationship between customers and businesses will be built on cognitive empathy – requiring business leaders to make strategic decisions that emphasize experiences, journeys, trust and satisfaction. By using data and employing technologies that address requirements for contextual awareness, frictionless engagement, active learning, and sentiment measurement, organizations will be better able to customize – and personalize – experiences./OT organizations, which IDC refers to as Digital Engineering (DE), will facilitate the transformation to Industry 4.0 and ensure that data and systems are available to support resilient decision-making.

Topics Covered:

• Hybrid Workplace
• Augmented Workforce
• Agility

Create dynamic work models that promote agility, flexibility and intelligence

As organizations accelerate and expand digital transformation initiatives, traditional work models are no longer sufficiently nimble, adaptive or scalable. With the shift to agile modern workspaces, organizations are looking for ways to support an increasingly diverse, distributed and dynamic workforce securely, effectively and productively.

Topics Covered:

• AI & ML
• Data Analytics & Governance
• Intelligent Business Operations
• IT Automation with AI
• Data Privacy
• AI Explainability
• Ethics

Build intelligent organizations based on evidence-based cultures

IDC’s Future of Intelligence research practice helps organizations build strategies to become learning enterprises built on evidence-based cultures. In the Future of Intelligence, organizations will rethink how they define and invest in enterprise intelligence, focusing on approaches that scale.

Topics Covered:

• Energy
• Finance
• Government
• Health
• Manufacturing
• Retail

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