target audience: TECH BUYER  Publication date: Mar 2023 - Document type: Tech Buyer Presentation - Doc  Document number: # AP50205523

Artificial Intelligence Adoption Across Banking, Financial Services, and Insurance, Manufacturing, Telecommunications, and Retail, India 2022


  • Swapnil Shende Loading
  • Rajiv Ranjan Loading
  • Wai Yee Lee Loading
  • Surya Narayan Saha Loading
  • Nishant Bansal Loading
  • Ayush Narain
  • Vinayaka Venkatesh Loading


  • 28 slides

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This IDC Tech Buyer Presentation summarizes the artificial intelligence (AI) technology trends and developments in India’s enterprise sector in the past year and It highlights the overall AI spending outlook in 2022 in the banking, financial services, and insurance (BFSI), manufacturing, telecommunications, and retail sectors. The key drivers behind AI adoption with AI trends in the market display the overall view of each sector. The report also guides technology buyers across these sectors to leverage AI successfully in their operations and business processes.

"AI adoption has taken off now as enterprises in India, including data-intensive industries, leverage AI to overcome the physical limitations of the human workforce and open new growth opportunities by utilizing customer and enterprise data. With digitization paving the way for effortless and smooth customer experiences, multiple sectors have started focusing on customer-centric approaches to deliver more value throughout the customer journey. Developing applications using cloud-based AI remains key for deployment for most industries in India," says Swapnil Shende, associate research manager, IDC India.


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