target audience: TECH SUPPLIER Publication date: Mar 2024 - Document type: Market Note - Doc Document number: # AP51160224
Customer Experience Design and Build for Optimal Customer Journeys: Innovation Case Studies
Content
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC Market Note discusses the importance of understanding how a customer interacts with a brand on each step of their journey, allowing brands to recognize the actions and approaches needed to be taken and prioritized on each stage of their customers' journeys.