target audience: TECH BUYER Publication date: Mar 2024 - Document type: IDC PeerScape - Doc Document number: # CHC51733024
IDC PeerScape:使用GenAI改变客户体验的同行洞察
Content
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
本IDC PeerScape介绍了利用GenAI重塑CX的三种实践。
“GenAI非常强大，但它是新兴事物，而客户是一项宝贵资产。睿智的领导者会把精力集中在POC上，它既能实现ROI，又能将风险降至最低，同时还能为未来更亲密的客户互动指明方向。”——IDC CIO/CXO信息科技智库服务助理研究顾问Stanley B. Gibson表示。