target audience: TECH BUYER  Publication date: Aug 2023 - Document type: IDC Innovators - Doc  Document number: # EUR151112523

IDC Innovators: AI for Order Management, Fulfillment, and Last-Mile Delivery, 2023


  • Filippo Battaini Loading
  • Ornella Urso Loading
  • Sofia Poggi Loading


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This IDC Innovators profiles FarEye, Bringg, Milkman Technologies, and, four innovative technology vendors that leverage AI to help retailers enhance order management, fulfillment, and last-mile delivery.

"The importance of order management, fulfillment, and last-mile delivery in omni-channel retail cannot be overstated," said Filippo Battaini, Research Manager, IDC Retail Insights. "As such, it is not surprising to see that the application of AI in these processes is expanding to deliver operational efficiency, improve customer service, and further customize the shopping journey."


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