target audience: TECH BUYER Publication date: Aug 2023 - Document type: IDC Innovators - Doc Document number: # EUR151112523
IDC Innovators: AI for Order Management, Fulfillment, and Last-Mile Delivery, 2023
This IDC Innovators profiles FarEye, Bringg, Milkman Technologies, and Stor.ai, four innovative technology vendors that leverage AI to help retailers enhance order management, fulfillment, and last-mile delivery.
"The importance of order management, fulfillment, and last-mile delivery in omni-channel retail cannot be overstated," said Filippo Battaini, Research Manager, IDC Retail Insights. "As such, it is not surprising to see that the application of AI in these processes is expanding to deliver operational efficiency, improve customer service, and further customize the shopping journey."