Ornella Urso

Senior Research Analyst, IDC Retail Insights




By: 
Filippo Battaini
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Ornella Urso
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This IDC Market Presentation gives an overview of the role and importance of artificial intelligence (AI), analytics, and automation in today's purpose-led retail world. It shows the key pillars that matter to retailers (customer lifetime v...
By: 
Filippo Battaini
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Ornella Urso
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This IDC Market Presentation provides an overview of the role and importance of ecommerce core processes and applications in today's purpose-led retail world. It shows the key pillars that matter to retailers — customer lifetime value, digi...
By: 
Ornella Urso
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This IDC Survey Spotlight examines the importance of retailers' core business processes to increase customer loyalty and why we are still talking about omni-channel commerce.Data is from IDC's 2021 Global Retail Core Business Processes and ...
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    Customer Experience - A case study
    By:
    Filippo Battaini
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    Ornella Urso
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    Topics:
    Software, Hardware, Mobility

    Planned for CY2022 Q2 IDC Perspective Tech Buyer

    IDC MarketGlance: Retail Customer Experience, 2Q22
    By:
    Ornella Urso
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    Filippo Battaini
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    Topics:
    Software, Hardware, Mobility

    Planned for CY2022 Q2 Market Perspective Tech Supplier

    IDC PeerScape: Retail Commerce: Practices to compete in the Holiday Shopping Season
    By:
    Ornella Urso
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    Topics:
    Software, Hardware, Mobility

    Planned for CY2022 Q2 Market Presentation Tech Supplier


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Analyst Location

Italy



Regions

Central and Eastern Europe, Western Europe

Team member of

IDC Retail Insights