Ornella Urso
This IDC Market Presentation gives an overview of the role and importance of artificial intelligence (AI), analytics, and automation in today's purpose-led retail world. It shows the key pillars that matter to retailers (customer lifetime v...
This IDC Market Presentation provides an overview of the role and importance of ecommerce core processes and applications in today's purpose-led retail world. It shows the key pillars that matter to retailers — customer lifetime value, digi...
This IDC Survey Spotlight examines the importance of retailers' core business processes to increase customer loyalty and why we are still talking about omni-channel commerce.Data is from IDC's 2021 Global Retail Core Business Processes and ...
Customer Experience - A case study
IDC MarketGlance: Retail Customer Experience, 2Q22
IDC PeerScape: Retail Commerce: Practices to compete in the Holiday Shopping Season
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