Ornella Urso

Research Manager, IDC Retail Insights




By:  Cristiano Quattrini,
Filippo Battaini
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Sofia Poggi
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Ornella Urso
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This IDC PlanScape focuses on the relevance of an omni-channel payment platform as a relevant tool for retailers to meet consumers' channel-transparency expectations and as a powerful source of relevant data to help and support the retailer...
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Ornella Urso
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This IDC Tech Buyer Presentation provides an overview on the growing importance of security in omni-channel retail customer experience (CX). Key findings — sourced from IDC's 2022 Global Retail Operating Models Survey and 2021 Global Retail...
By: 
Ananda Chakravarty
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Leslie Hand
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Margot Juros
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Jordan K. Speer
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Ornella Urso
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This IDC Web Conference presents a discussion of IDC's 2023 predictions for the global retail industry. Amid myriad sources of disruption, retailers are steadfastly reimagining business models, business processes, and the technology that wi...
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    AWS ReInventing itself at Re:Invent: Accelerating the Business-Value based strategy
    By:
    Bjoern Stengel
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    Philip Carter
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    Archana Venkatraman
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    Giulia Carosella
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    Giovanni Cervellati
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    Duncan Brown
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    Ornella Urso
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    Topics:
    Software, Consumer, Big data, Hardware, Telecommunications, Services, Cloud computing, Social business, Mobility, Digital transformation

    Planned for CY2023 Q1 Market Perspective Tech Supplier

    Customer Experience - A case study
    By:
    Ornella Urso
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    Filippo Battaini
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    Topics:
    Software, Hardware, Mobility

    Planned for CY2023 Q1 IDC Perspective Tech Buyer

    IDC Futurescape: Worldwide Top 10 Retail Predictions 2023
    By:
    Ornella Urso
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    Filippo Battaini
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    Topics:
    Software, Hardware, Mobility

    Planned for CY2023 Q1 IDC FutureScape Tech Buyer


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Analyst Location

Italy



Regions

Western Europe, Central and Eastern Europe

Team member of

IDC Retail Insights