target audience: TECH SUPPLIER Publication date: Aug 2023 - Document type: Market Perspective - Doc Document number: # EUR151123923
Telco Talent Management: Colt Technology Services Profile
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Abstract
This IDC Market Perspective covers Colt Technology Services' talent management strategy and its industry leadership in this area. As telcos face a decade of disruption, many are challenged to refresh, retain, and reinvigorate their workforce in a way that facilitates their transformation into purpose-led, customer-centric digital services providers. This is critical to their future business outlook as telcos undergo deep organizational and technological transformations, integrating cloud, AI, and automation more deeply into their businesses, and seeking to develop new value streams for B2B customers.
"EMEA's telcos are taking strides to transform themselves into 21st century digital service and infrastructure companies that are purpose-led and customer-centric. This requires telcos to look at and engage with the talent within their organizations in a way that entices new, much-needed digital skills to join the organization, reinvigorates and reskills talent within the organization, and provides a framework to retain its workforce. Colt is punching above its weight on its cultural and talent management transformation with lessons for many of its competitors, customers, and suppliers," said Chris Silberberg, research manager, EMEA telco Insights, IDC