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Enterprise Communications Services

IDC's Enterprise Communications Services analyzes enterprise demand for WAN networking services, unified communications-as-a-service (UCaaS), and embedded communications services (CPaaS). The network services include MPLS, Carrier Ethernet, and IP Services. It covers Layer 1, Layer 2, and Layer 3 WAN connectivity; IP voice services; internet access; and emerging services such as cloud connect services. The program also includes RTC API-based services offered by CPaaS providers that include programmable voice, messaging, and video APIs. The research examines communications service provider strategies for targeting the enterprise market and evaluates the competitive positioning of a variety of players including traditional telecom providers, managed service providers, and CPaaS providers. The program also explores demand-side market dynamics, the factors fueling enterprise WAN evolution, business adoption of VoIP solutions, and the dynamics of creating API-based applications.

Markets and Subjects Analyzed

  • Carrier Ethernet outlook
  • MPLS outlook
  • IP voice and data outlook
  • Enterprise networking services dynamics
  • CPaaS voice, SMS, and video trends
  • Emerging communications service provider trends
  • Demand-side analysis developed from IDC's annual Enterprise Communications Survey
  • Enterprise voice migration trends
  • UCaaS service provider trends and end-user adoption

Core Research

  • IDC MarketScape: Worldwide CPaaS Vendor Assessment
  • IDC MarketScape: U.S. UCaaS Vendor Assessment
  • U.S. Business Wireline Telecommunications Services Forecast
  • Worldwide CPaaS Market Forecast
  • U.S. Enterprise Communications Survey

In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.

Key Questions Answered

  1. Which WAN technologies are best positioned to benefit from migration trends?
  2. What is CPaaS, and what use cases are gaining traction?
  3. How are enterprises adopting/creating API-based applications?
  4. What are the factors and emerging trends influencing enterprise data and voice migration, technology adoption, and telecom purchasing decisions?
  5. What are the competitive strengths and weaknesses of the various players targeting the enterprise telecommunications market in the United States?

Related Links

Meet the Experts
Carrie MacGillivray

Group Vice President & General Manager, WW Telecom, Mobility & IoT Research

Courtney Munroe

Research Vice President, Worldwide Telecommunications Research

Denise Lund

Research Director, WW Telecom and Unified Communications

Ghassan Abdo

Research VP, WW Telecom , Virtualization & CDN