Analyst Location
United States
Coverage
Regions
Denise Lund
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As UCaaS Solutions Begin to Appear in CCaaS Portfolios, Telecom Service Providers Should Take Notice
NICE 1CX, a turnkey UCaaS solution, was introduced at the recently completed series of NICE Interactions 2024 events. This OEM-provided UCaaS solution from 3CX offered by NICE is available only as an add-on integrated service to NICE CCaaS.... -
Microsoft Teams continues to enhance the capabilities of Copilot for Teams, and the latest update enhances users' ability to draft messages with different tones in Teams chat and channels. It is yet another incremental push toward making th...
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The Cisco Live 2024, held in Las Vegas during June 4–7, was themed "go beyond" and highlighted Cisco's commitment to an innovative future of networking, security, collaboration, and observability. This year, Cisco took its last year's narra...
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This IDC Tech Buyer Presentation highlights for IT buyers that the growing priority by solution providers on AI in UC&C solutions is changing along with what criteria matter when choosing a UC&C solution."Beyond the age-old UC&C...
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This IDC study aggregates the forecasts of the key technology market segments that make up the worldwide unified communications and collaboration ecosystem."The UC&C market has matured after significant investments were made in the past...
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IDC MarketScape: Worldwide Unified Communications and Collaboration Platforms 2024 Vendor Assessment
This IDC study for 2024 evaluates 14 unified communications and collaboration (UC&C) platform vendors, highlighting the shift toward cloud deployments and the increasing focus on AI capabilities. It provides insights into the strengths ...
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Contact Center Capabilities Within UC&C
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GenAI in UC&C for Employee and Customer Engagement: Use Cases
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Integration approaches for UC&C: Finding your way
More results for Planned Research