Denise Lund
Research Director, WW Telecom and Unified Communications
While acquiring Fuze will deliver an immediate boost to 8x8's market share in the European market including in France, which has proven to be a challenging market for 8x8, and an upselling opportunity for adjacent products such as contact c...
On November 9, 2021, RingCentral and Mitel announced a strategic partnership that makes RingCentral's Message Video Phone (MVP) Mitel's sole UCaaS solution for Mitel's customer base. While the impact on the cloud communications market and t...
Enterprise Connect 2021 made the clear case for the role of cloud enablement in the hybrid workforce, putting the spotlight on the role of cloud-based communications platforms as a driver of improved employee and customer experiences. For c...
This IDC Market Note provides a summary of the Webex Go product announcement and describes the competitive environment it will face.
This IDC Survey provides a high-level summary of key technology investment trends. It includes data from IDC's 2021 U.S. Enterprise Communications Services (ECS) Survey and, on key topics, compares it with results from the 2020 survey.
This IDC Tech Buyer Presentation makes the case for mobility to be a key purchase criterion in UCaaS buying decisions."Mobile use is clearly a large part of employees' daily lives. With the onset of hybrid work environments, the pressure is...
BYOC in the UCaaS Market
Enterprise Voice Migration
Future Enterprise Resiliency Surveyy: UCaaS Investment Intentions
More results
Analyst Location
United States
Coverage
Enterprise mobility, Unified communications and collaboration, Telecommunications