Denise Lund

IDC
Analysts
Current: Denise Lund

Denise Lund

Research Director, WW Telecom and Unified Communications

IDC Links
Analyst Research

Enterprise Connect 2021: Cloud Enablement for the Hybrid Workforce

Oct 2021 | IDC Link | Doc # lcUS48295721

By: Denise LundResearch Director, WW Telecom and Unified Communications, Courtney MunroeResearch Vice President, Worldwide Telecommunications Research

Enterprise Connect 2021 made the clear case for the role of cloud enablement in the hybrid workforce, putting the spotlight on the role of cloud-based communications platforms as a driver of improved employee and customer experiences. For c...
Zoomtopia 2021: Zoom Expands Its Vision, Creates Its Own Lane

Sep 2021 | IDC Link | Doc # lcUS48237121

By: Wayne KurtzmanResearch Director, Social and Collaboration, Denise LundResearch Director, WW Telecom and Unified Communications

Zoom Video Communications (Nasdaq: ZM) announced details around its vision at its virtual Zoomtopia event held September 13-14, 2021. Zoom's new additions expand its vision and include, in part, a more sophisticated events platform, messagi...
Lumen Divests Operations in Latin America and 20 States in the United States

Aug 2021 | IDC Link | Doc # lcUS48165621

By: Courtney MunroeResearch Vice President, Worldwide Telecommunications Research, Denise LundResearch Director, WW Telecom and Unified Communications, Jason BlackwellResearch Director, Consumer Multiplay and SMB Services, Diego AnesiniProgram Director, Enterprise and Telecom Infrastructure Solutions, Latin America, Ghassan AbdoResearch VP, WW Telecom , Virtualization & CDN

Over the past two weeks, Lumen announced the divestment of a significant portion of its local operations in the United States, as well as its Latin American assets acquired in the Level 3 acquisition, which closed in November 2017. These an...

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Is There Interest in Contact Center Features That Come Standard with Cloud-Based UC Seats?

Oct 2021 | IDC Survey Spotlight | Doc # US48288421

By: Denise LundResearch Director, WW Telecom and Unified Communications

This IDC Survey Spotlight shows what UC features enterprises use or plan to use. This document contains data from IDC's 2021 U.S. Enterprise Communications Survey. This IDC Survey Spotlight reveals the importance of informal contact center ...
Market Analysis Perspective: Worldwide Unified Communications as a Service, 2021— Spotlight on Service Providers, Including OTT

Sep 2021 | Market Analysis Perspective | Doc # US48243521

By: Denise LundResearch Director, WW Telecom and Unified Communications

This IDC Market Analysis Perspective (MAP) features the worldwide unified communications as a service (UCaaS) market with a spotlight on service providers, including OTT. The presentation is designed to provide clients the opportunity to en...
Market Analysis Perspective: Worldwide Unified Communications and Collaboration, 2021

Sep 2021 | Market Analysis Perspective | Doc # US48217021

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C), Denise LundResearch Director, WW Telecom and Unified Communications

This IDC Market Analysis Perspective (MAP) features the worldwide unified communications and collaboration (UC&C) market. The presentation is designed to provide clients the opportunity to engage with IDC's communications analysts on th...

More results

Analyst Location

United States

Denise Lund

IDC Links

Analyst Research

Enterprise Connect 2021: Cloud Enablement for the Hybrid Workforce

Zoomtopia 2021: Zoom Expands Its Vision, Creates Its Own Lane

Lumen Divests Operations in Latin America and 20 States in the United States

Is There Interest in Contact Center Features That Come Standard with Cloud-Based UC Seats?

Market Analysis Perspective: Worldwide Unified Communications as a Service, 2021— Spotlight on Service Providers, Including OTT

Market Analysis Perspective: Worldwide Unified Communications and Collaboration, 2021

Analyst Location

Coverage

Regions

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