GoTo recently announced a new platform bringing unified communications together with contact center and customer engagement functions to help small and medium-sized businesses (SMBs) stay engaged with customers. The new service makes it eas...
Mitel Enters Exclusive Negotiations to Acquire the Atos Unify Business, Eyeing a Broader Communications Management Role
Mitel announced on January 24, 2023, that it has entered exclusive negotiations to acquire the Atos Unify business, an acquisition that will not only give Mitel customers in new regions, upmarket, and in key vertical industries but also ele...
Dialpad Announces Brand and Market Shift with Its AI-Powered Customer Intelligence Platform, Keeping Pace with Market Needs
On December 6, Dialpad announced a market and brand shift with its announcement of the Dialpad Ai-Powered Customer Intelligence Platform, shifting its leading offer away from point solutions in voice, meetings, and contact center to a unifi...
This IDC Market Perspective examines the key trends that will impact the enterprise communications services market in 2023. Enterprises face intense pressure to protect their revenue models, sustain their competitive edge, and meet ESG sust...
This IDC study provides a systematic assessment of technologies related to unified communications and collaboration in 2022. The IDC TechScape is an evaluation based on a comprehensive framework and a set of parameters that assess the facto...
Who Comprises the Top Consideration Set When Switching Primary UC/UC&C Provider by Industry?
This IDC Survey Spotlight discusses about who organizations consider to be their most likely provider type they are considering when they switch their primary UC/UC&C provider in the next two years. This document contains data from IDC'...
Avaya Keeps Its Eye on the Prize, Views Restructuring Support Agreement (RSA) and Expedited Chapter 11 Process as Critical Step in its Software and Support Solutions Future
Enterprise Communications Survey 2022: UC&C Survey Highlights
Five Key UC&C Trends in 2023
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Enterprise mobility, Unified communications and collaboration, Telecommunications