Alan Webber

Program Vice President, Customer Experience




By: 
Alan Webber
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This IDC study provides an analysis of vendor performance in the customer relationship management applications software market for 2021, valued at $64.96 billion."In 2021, many companies continued to pivot toward the more digital world that...
By: 
Alan Webber
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This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2026."In-person customer interactions became a secondary channel and digital interactions became the primary channel for the purc...
By: 
Alan Webber
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This IDC Survey Spotlight breaks down the top customer experience (CX) priorities for firms in 2022 based upon the results of IDC's ongoing global Future Enterprise Resiliency and Spending Survey.Business and technology executives can use t...
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    IDC's Worldwide Digital Transformation Use Case Taxonomy, 2020: Customer Experience
    By:
    Wayne Kurtzman
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    ,
    Alan Webber
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    ,
    Gerry Murray
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    ,
    Silvia Piai
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    ,
    Mary Wardley
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    ,
    Gerry Brown
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    ,
    Leslie Hand
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    Topics:
    Technology buyer, Leadership transformation, Omni-experience transformation, Information transformation, Operating model transformation, WorkSource transformation, Digital transformation

    Planned for CY2022 Q2 Taxonomy Tech Supplier

    IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Customer Experience
    By:
    Silvia Piai
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    ,
    Alan Webber
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    ,
    Gerry Brown
    Loading
    ,
    Leslie Hand
    Loading
    ,
    Wayne Kurtzman
    Loading
    ,
    Gerry Murray
    Loading
    ,
    Mary Wardley
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    Topics:
    Technology buyer, Leadership transformation, Omni-experience transformation, Information transformation, Operating model transformation, WorkSource transformation, Digital transformation

    Planned for CY2022 Q2 Taxonomy Tech Supplier

    Worldwide Customer Relationship Management Applications Market Forecast, 2022-2026
    By:
    Alan Webber
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    Topics:
    Software, Marketing and sales operations

    Planned for CY2022 Q2 Market Forecast Tech Supplier


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Analyst Location

United States



Coverage

Digital transformation strategies



Regions

North America