Alan Webber

IDC
Analysts
Current: Alan Webber

Alan Webber

Program Vice President, Customer Experience

IDC Links
Analyst Research

Salesforce FY 4Q19 and End-of-Year Earnings: Increases Revenue Guidance from $26 Billion to $28 Billion by FY23

Mar 2019 | IDC Link | Doc # lcUS44914719

By: Warren LaneResearch Analyst, Jordan JewellResearch Manager, Digital Commerce and Enterprise Applications, Alan WebberProgram Vice President, Customer Experience

On March 4, 2019, Salesforce announced its FY 4Q19 and end-of-year earnings. Earnings were solid, with total revenue of $3.60 billion for the quarter, a 26% year-over-year increase from FY 4Q18. Salesforce's 2019 fiscal year revenue was $13...
Salesforce Analyst Day: Integration, Intelligence, Solutions, and Empowerment

Feb 2019 | IDC Link | Doc # lcUS44897019

By: Wayne KurtzmanResearch Director, Social and Collaboration, Leslie HandVice President, IDC Retail Insights, Alan WebberProgram Vice President, Customer Experience, Jordan JewellResearch Manager, Digital Commerce and Enterprise Applications

Salesforce welcomed IDC analysts to two days of briefings with leadership at its San Francisco headquarters on February 20 and 21, 2019. Salesforce continues to focus on its Ohana – the company's extended family of customers, partners, and ...
Salesforce FY 3Q19 Earnings: Earnings Beat Expectations, and Revenue Guidance Increased for FY19 and FY20

Dec 2018 | IDC Link | Doc # lcUS44509918

By: Jordan JewellResearch Manager, Digital Commerce and Enterprise Applications, Warren LaneResearch Analyst, Scott LundstromGroup Vice President and General Manager of IDC Government and Health Insights, Alan WebberProgram Vice President, Customer Experience

On November 27, 2018, Salesforce announced FY 3Q19 earnings. Earnings were strong, with total revenue of $3.39 billion for the quarter, a 26% increase over FY 3Q18 in constant currency (CC). On Salesforce's FY 3Q19 earnings announcement, Sa...

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The Shifting Customer Experience Landscape: Ecosystem Opportunities

Mar 2019 | Event Proceeding | Doc # DR2019_T7_AW

By: Alan WebberProgram Vice President, Customer Experience

These event proceedings were presented at the IDC Directions conferences in Santa Clara and Boston in March 2019.We are living in the new age of the technology-driven experience economy, where what differentiates one company from another in...
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2019: Customer Experience

Feb 2019 | Taxonomy | Doc # US44300419

By: Alan WebberProgram Vice President, Customer Experience, Gerry MurrayResearch Director, Marketing and Sales Technology, Mary WardleyProgram Vice President, Loyalty and Customer Care, Melissa WebsterProgram Vice President, Content and Digital Media Technologies

This IDC study discusses digitally driven transformation in the customer experience that companies provide and how this digitally driven transformation is influencing the prioritizing of use cases for investment as well as the strategic pri...
IDC Market Glance: Customer Experience, 1Q19

Jan 2019 | Market Presentation | Doc # US44750720

By: Alan WebberProgram Vice President, Customer Experience

This IDC Market Glance provides a glimpse of the current makeup of the customer experience (CX) landscape, illustrates the participating vendors, and depicts the segments and structure of the market. The customer experience market and corre...

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Analyst Location

United States

Alan Webber

IDC Links

Analyst Research

Salesforce FY 4Q19 and End-of-Year Earnings: Increases Revenue Guidance from $26 Billion to $28 Billion by FY23

Salesforce Analyst Day: Integration, Intelligence, Solutions, and Empowerment

Salesforce FY 3Q19 Earnings: Earnings Beat Expectations, and Revenue Guidance Increased for FY19 and FY20

The Shifting Customer Experience Landscape: Ecosystem Opportunities

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2019: Customer Experience

IDC Market Glance: Customer Experience, 1Q19

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Coverage

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