Alan Webber
Adobe announced during its FY 2Q22 earnings call an agreement to acquire collaboration software company Figma for $20 billion. Adobe is looking to use Figma and its leading-edge technology FigJam to tap into the demand for collaboration too...
On August 24, 2022, Salesforce announced its FY23 second-quarter results. The company delivered $7.72 billion in revenue, resulting in 22% year-over-year (y/y) growth. The top financial highlights for Salesforce's second-quarter fiscal resu...
This IDC Market Analysis Perspective (MAP) provides customer experience (CX) software technology and applications vendors with a concise current-state view of the CX market, offering the necessary information to support strategic planning, ...
This IDC study provides an analysis of vendor performance in the customer relationship management applications software market for 2021, valued at $64.96 billion."In 2021, many companies continued to pivot toward the more digital world that...
This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2026."In-person customer interactions became a secondary channel and digital interactions became the primary channel for the purc...
IDC FutureScape: FoCX
IDC FutureScape: Worldwide B2B Sales Leadership 2023 Predictions
Technology Components of Empathy at Scale
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