Alan Webber

Program Vice President, Customer Experience




By: 
Alan Webber
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This IDC Market Analysis Perspective (MAP) provides customer experience (CX) software technology and applications vendors with a concise current-state view of the CX market, offering the necessary information to support strategic planning, ...
By: 
Alan Webber
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This IDC study provides an analysis of vendor performance in the customer relationship management applications software market for 2021, valued at $64.96 billion."In 2021, many companies continued to pivot toward the more digital world that...
By: 
Alan Webber
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This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2026."In-person customer interactions became a secondary channel and digital interactions became the primary channel for the purc...
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    IDC FutureScape: FoCX
    By:
    Alan Webber
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    Topics:
    Software, Marketing and sales operations

    Planned for CY2022 Q4 IDC FutureScape Tech Buyer

    IDC FutureScape: Worldwide B2B Sales Leadership 2023 Predictions
    By:
    Wayne Kurtzman
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    ,
    Gerry Murray
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    ,
    Alan Webber
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    ,
    Laurie Buczek
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    ,
    David Wallace
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    ,
    Michelle Morgan
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    Topics:
    Marketing and sales operations

    Planned for CY2022 Q4 IDC FutureScape Tech Buyer

    Technology Components of Empathy at Scale
    By:
    Alan Webber
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    Topics:
    Software, Marketing and sales operations

    Planned for CY2022 Q4 Market Perspective Tech Supplier


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Analyst Location

United States



Coverage

Digital transformation strategies



Regions

North America