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Aug 2018 | Market Forecast | Doc # US44174818
By:
Alan Webber
Research Director, Digital Strategy & Customer Experience
This IDC study forecasts the worldwide revenue for the customer experience software market for the 2018–2022 period."As both companies and customers are digitally transformed, software is becoming a larger and larger component of how compan...
Jul 2018 | IDC Perspective | Doc # US44025818
By:
Alan WebberResearch Director, Digital Strategy & Customer Experience, David Schubmehl
Research Director, Cognitive/Artificial Intelligence Systems
This IDC Perspective is one of a series of documents that looks at the impact of innovation accelerator technologies like AI on the customer experience. "Artificial Intelligence is a key technology in improving the engagement with a custome...
Jun 2018 | Taxonomy | Doc # US43978418
By:
Alan WebberResearch Director, Digital Strategy & Customer Experience, Gerry Brown
Research Director, European Software Group, Greg Girard
Program Director, Worldwide Omni-Channel Retail Analytics Strategies, Leslie Hand
Vice President, IDC Retail Insights, Jordan Jewell
Senior Research Analyst, Digital Commerce and Enterprise Applications, Wayne Kurtzman
Research Director, Gerry Murray
Research Director, Marketing and Sales Technology, Silvia Piai
Senior Research Manager, EMEA, Kathleen Schaub
Program Vice President, CMO Advisory & Customer Experience, Mary Wardley
Program Vice President, Loyalty and Customer Care, Melissa Webster
Program Vice President, Content and Digital Media Technologies
This IDC study discusses digital transformation (DX) in the customer experience that companies provide and its influence on prioritizing use cases for investment as well as the strategic priorities and programs that are driving technology s...
Dec 04, 2018 - Framingham, MA United States
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