Alan Webber

IDC
Analysts
Current: Alan Webber

Alan Webber

Program Vice President, Customer Experience

IDC Links
Analyst Research

Salesforce's CDP is Finally Named "Salesforce CDP" and Upcoming Integrations with MuleSoft and Tableau will Accelerate Data Driven Innovation Throughout the Enterprise

May 2021 | IDC Link | Doc # lcUS47687421

By: Gerry MurrayResearch Director, Marketing and Sales Technology, David WallaceResearch Director, Customer Intelligence and Analytics, Alan WebberProgram Vice President, Customer Experience

Salesforce finally gets its CDP product naming right and also finally starts to leverage key components of its enterprise customer data ecosystem to bring a more clearly defined and comprehensive customer data solution to market.
Adobe FY 1Q21 Earnings: Delivers Record First Quarter and Increases Revenue Guidance for FY21

Mar 2021 | IDC Link | Doc # lcUS47569121

By: Warren LaneResearch Analyst, Alan WebberProgram Vice President, Customer Experience, Marci MaddoxResearch Director, Digital Experience Strategies

On March 23, 2021, Adobe announced its FY 1Q21 financial results. Earnings for this quarter were strong, with total revenue of $3.91 billion, an increase of 26% year over year (y/y) from FY 1Q20. “Adobe drove record first quarter revenue, a...
Salesforce FY 4Q21 and End-of-Year Earnings: Salesforce Eclipses $20 Billion in Annual Revenue in a Challenging Year

Mar 2021 | IDC Link | Doc # lcUS47540321

By: Jordan JewellResearch Manager, Digital Commerce and Enterprise Applications, Warren LaneResearch Analyst, Wayne KurtzmanResearch Director, Social and Collaboration, Gerry MurrayResearch Director, Marketing and Sales Technology, Alan WebberProgram Vice President, Customer Experience

On February 25, Salesforce announced FY 4Q21 and end-of-year earnings. The company's earnings were very strong, beating revenue expectations and setting a record for both its top and bottom lines.

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IDC Market Glance: Customer Experience, 2Q21

May 2021 | Market Presentation | Doc # US47667421

By: Alan WebberProgram Vice President, Customer Experience

This IDC Market Glance provides an overview of the current makeup of the customer experience (CX) solution landscape, illustrates who some of the major software and services players are, and depicts the general segments and structure of the...
IDC's Worldwide Future Enterprise Use Case Taxonomy, 2021: Future of Customer and Consumer

Feb 2021 | Taxonomy | Doc # US47436321

By: Alan WebberProgram Vice President, Customer Experience, Gerry BrownCX Research Director, European Software Group, Marc DeCastroResearch Director, Consumer Banking, David ReinselSr. Vice President, Global Datasphere, IoT, Mobility, Security, Consumer, Semiconductors, Telecom, Client Computing and Imaging/Print/Document Solutions, Leslie HandVice President, IDC Retail Insights, Tom MainelliGroup Vice President, Device & Consumer Research, David MyhrerResearch Vice President, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB

This IDC study provides IDC's future enterprise use cases for the future of customer and consumer as it seeks to support business strategy and success. This taxonomy is organized to mime strategic priorities that serve to define how line-of...
Developing Contextual Awareness for Empathetic Conversations

Jan 2021 | IDC Perspective | Doc # AP46318521

By: Lawrence CheokSenior Research Manager, Alan WebberProgram Vice President, Customer Experience, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, Sabrina TamayoProgram Manager

This IDC study presents the contextual awareness framework that serves as the vision of how organizations should think about data as it relates to contextual awareness, and how technology should be used to harness data for contextualized en...

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Analyst Location

United States

Coverage

Digital transformation strategies

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CMO Advisory Service