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Robert Multhaup

Adjunct Research Advisor

Bob Multhaup is an Adjunct Research Advisor with IDC’s Research Network, focusing on IT business and financial management. He has had extensive experience as a CIO, including serving as the divisional information officer for two Sandoz divisions, as vice-president of IT for Henkel N.A., and as vice-president of IT for Cognis Corp. In these positions, Bob worked in Europe managing large international IT organizations, developing strategic IT plans, aligning IT to business goals, and consolidating global IT costs and organizations.

In 2004, Bob started a management consulting company based upon the ITin3D© cost modeling tool, which he invented. ITin3D© is designed to provide the CIO and IT management team with an in-depth understanding of IT service costs and the accurate distribution of these costs to the IT customers who consume  IT services. These cost modeling principles are fully aligned with ITIL and ITSM service concepts and can be expanded beyond service-based costing to include mergers and acquisition integration models, data center migrations, unit-based cost determination and benchmarking, and IT budgeting and strategic scenario analysis. Bob has a bachelor’s degree from Brown University and an MBA in finance from Fairleigh Dickinson University. He has written numerous articles on the subject of IT value creation and service cost management.

CIOs: Use Showback KPIs to Communicate IT Performance

Feb 2018 - IDC Perspective - Doc # US43559418

by: Robert Multhaup

This IDC Perspective explores the advantages of using complementary showback and chargeback metrics to make effective, efficient, and financially sound IT decisions. Emerging IT financial management systems enable senior IT management to ta...
This IDC study discusses the development of KPIs for the success of ITFM in today's digital business."IDC MeasureScape: IT Financial Management focuses on restructuring the ITFM business model and designing a new set of KPIs that can measur...
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