By using this site, you agree to the IDC Privacy Policy

Robert Multhaup

Adjunct Research Advisor

Bob Multhaup is an Adjunct Research Advisor with IDC’s Research Network, focusing on IT business and financial management. He has had extensive experience as a CIO, including serving as the divisional information officer for two Sandoz divisions, as vice-president of IT for Henkel N.A., and as vice-president of IT for Cognis Corp. In these positions, Bob worked in Europe managing large international IT organizations, developing strategic IT plans, aligning IT to business goals, and consolidating global IT costs and organizations.

In 2004, Bob started a management consulting company based upon the ITin3D© cost modeling tool, which he invented. ITin3D© is designed to provide the CIO and IT management team with an in-depth understanding of IT service costs and the accurate distribution of these costs to the IT customers who consume  IT services. These cost modeling principles are fully aligned with ITIL and ITSM service concepts and can be expanded beyond service-based costing to include mergers and acquisition integration models, data center migrations, unit-based cost determination and benchmarking, and IT budgeting and strategic scenario analysis. Bob has a bachelor’s degree from Brown University and an MBA in finance from Fairleigh Dickinson University. He has written numerous articles on the subject of IT value creation and service cost management.

This IDC study discusses building new KPIs for assessing digital transformation initiatives."KPIs, by themselves, do not create value," stated Bill Keyworth, VP of Research at IDC. "Rather, they point to management actions and decisions. KP...
This IDC Tech Buyer Presentation focuses on developing a service-based IT budgeting and forecasting model, with a focus on planning services, not cost centers. The digital transformation of many industries and businesses is creating signifi...
More results