Nikhil BatraAssociate Research Director
IDC FutureScape: Worldwide Future of Connectedness 2022 Predictions — Asia/Pacific (Excluding Japan) Implications
This IDC study discusses the top 10 predictions for worldwide future of connectedness for 2022."Businesses have been forced to adapt to more distributed operations in addition to their workforces, highlighting the importance of a robust str...
Malaysia's Fixed-line Number Portability (FNP) to Boost Competition and Liberalize the Telecommunications Industry
This IDC Market Note discusses Malaysia's fixed number portability (FNP) initiative that will be implemented by the end of 2022.
Contact Center Deployments Move to the Cloud: How a Distributed Architecture Delivers a Superior Customer Experience
Customer experience (CX) management has become a key determinant of competitive advantage, and contact center solutions (CCS) play a strategic role in delivering a superior customer engagement experience. Traditionally, contact centers (CCs...
APeJ SD-WAN Managed Services Forecast, 2021–2024 / Differentiation Strategies for AP Telcos
Best Practices on Omnichannel Digital Experience: What does it mean for vendors?
CSP Market Annual Update - ANZ
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