Nikhil Batra

Associate Research Director

This IDC study discusses the top 10 predictions for worldwide future of connectedness for 2022."Businesses have been forced to adapt to more distributed operations in addition to their workforces, highlighting the importance of a robust str...
This IDC Market Note discusses Malaysia's fixed number portability (FNP) initiative that will be implemented by the end of 2022.
Customer experience (CX) management has become a key determinant of competitive advantage, and contact center solutions (CCS) play a strategic role in delivering a superior customer engagement experience. Traditionally, contact centers (CCs...
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Analyst Location





Asia Pacific

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