Marc DeCastro

Research Director, Consumer Banking




U.S. Survey Results: Financial Virtual Agents and Chatbot Services Provide Efficient Customer Support
$4,500.00
By:  Marc DeCastro
This IDC Survey presents key findings on some key sentiment by U.S. bank and credit union customers when it comes to their interaction using virtual agents and chatbots over the last year. The data is from IDC Financial Insights' latest U.S...

Jan 2022 | Doc #US43680719 | IDC Survey

Future of Customers and Consumers: Establish Active Learning for Intelligent and Emotional Customer Engagement
$4,500.00
By:  Sudhir Rajagopal, David Wallace, Leslie Hand, Marc DeCastro
This IDC Perspective describes how enterprises can develop and employ active learning capabilities to build emotional customer intelligence and strengthen empathetic relationships with their customers. This can be achieved by employing cust...

Dec 2021 | Doc #US47437221 | IDC Perspective

IDC FutureScape Webcast: Worldwide Financial Services and Payments 2022 Predictions
By:  Marc DeCastro, Jerry Silva, Aaron Press
This IDC Web Conference presents a discussion by IDC's Worldwide Financial Services and Payments team on the key predictions that will impact CIOs and IT professionals in the financial services and payments industries over the next one to f...

Dec 2021 | Doc #US48526721 | Event Proceeding

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Analyst Location

United States



Regions

Worldwide, North America

Team member of

IDC Financial Insights