IDC's Worldwide Digital Transformation Use Case Taxonomy, 2019: Banking

Jul 2019 | Taxonomy | Doc # US44300119

By: Jerry SilvaResearch Director, Global Retail Banking, Michael AranetaAssociate Vice President, IDC Financial Insights, Steven D’AlfonsoResearch Director, Compliance, Fraud and Risk Analytics Strategies, Marc DeCastroResearch Director, Consumer Banking, Rivka Gewirtz LittleResearch Director, Global Payment Strategies, Martin StillerSenior Research Analyst, Thomas ZinkResearch Director

This IDC study discusses how the digital mission of "connected banking" is driven by the need to improve customer engagement in selling, delivering, and servicing financial products, payments, and services; the need to improve the bank's "b...

Transforming U.S. Banking Landscape and Impact on Overall Digital Transformation Strategy

Jun 2019 | IDC Perspective | Doc # US45126819

By: Marc DeCastroResearch Director, Consumer Banking, Jerry SilvaResearch Director, Global Retail Banking

This IDC Perspective discusses the changing landscape of the U.S. banking and credit union industry and what this means as they lay out their long-term business and IT strategies. For this document, we focused on looking at the numbers of i...

IDC PeerScape: Practices to Improve Successful Omni-Engagement System Implementations and Upgrades

May 2019 | IDC PeerScape | Doc # US44309819

By: Marc DeCastroResearch Director, Consumer Banking

Upgrading or installing a brand new omni-engagement product is a complex undertaking that requires a high level of due diligence, documentation, and the right project team using modern techniques. Since most consumers interact with their fi...