Marc DeCastroResearch Director, Consumer Banking
U.S. Survey Results: Financial Virtual Agents and Chatbot Services Provide Efficient Customer Support
This IDC Survey presents key findings on some key sentiment by U.S. bank and credit union customers when it comes to their interaction using virtual agents and chatbots over the last year. The data is from IDC Financial Insights' latest U.S...
Future of Customers and Consumers: Establish Active Learning for Intelligent and Emotional Customer Engagement
This IDC Perspective describes how enterprises can develop and employ active learning capabilities to build emotional customer intelligence and strengthen empathetic relationships with their customers. This can be achieved by employing cust...
This IDC Web Conference presents a discussion by IDC's Worldwide Financial Services and Payments team on the key predictions that will impact CIOs and IT professionals in the financial services and payments industries over the next one to f...
Active Learning (FoCC Perspective)
IDC FutureScape: Worldwide Corporate Banking Predictions 2021
IDC FutureScape: Worldwide Financial Services 2021 Predictions
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