Marc DeCastro

Research Director, Consumer Banking

This IDC Survey presents key findings on some key sentiment by U.S. bank and credit union customers when it comes to their interaction using virtual agents and chatbots over the last year. The data is from IDC Financial Insights' latest U.S...
This IDC Perspective describes how enterprises can develop and employ active learning capabilities to build emotional customer intelligence and strengthen empathetic relationships with their customers. This can be achieved by employing cust...
This IDC Web Conference presents a discussion by IDC's Worldwide Financial Services and Payments team on the key predictions that will impact CIOs and IT professionals in the financial services and payments industries over the next one to f...
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Analyst Location

United States


Worldwide, North America

Team member of

IDC Financial Insights