Understanding Empathy at Scale and Impact on the Future of Retail Banking Customers

Apr 2021 | IDC Perspective | Doc # US47617221

By: Marc DeCastroResearch Director, Consumer Banking

This IDC Perspective discusses the future of the retail banking customer. In this document, we highlight a model of interactions between customers and banks through the prism of technology and prepared a framework for a deeper look at the w...

IDC's Worldwide Future Enterprise Use Case Taxonomy, 2021: Future of Customer and Consumer

Feb 2021 | Taxonomy | Doc # US47436321

By: Alan WebberProgram Vice President, Customer Experience, Gerry BrownCX Research Director, European Software Group, Marc DeCastroResearch Director, Consumer Banking, David ReinselSr. Vice President, Global Datasphere, IoT, Mobility, Security, Consumer, Semiconductors, Telecom, Client Computing and Imaging/Print/Document Solutions, Leslie HandVice President, IDC Retail Insights, Tom MainelliGroup Vice President, Device & Consumer Research, David MyhrerResearch Vice President, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB

This IDC study provides IDC's future enterprise use cases for the future of customer and consumer as it seeks to support business strategy and success. This taxonomy is organized to mime strategic priorities that serve to define how line-of...

IDC MaturityScape Benchmark: Artificial Intelligence in Banking in the United States, 2021

Feb 2021 | IDC MaturityScape Benchmark | Doc # US47433921

By: Steven D’AlfonsoResearch Director, Compliance, Fraud and Risk Analytics Strategies, Marc DeCastroResearch Director, Consumer Banking, Jerry SilvaProgram Vice President

This IDC study on artificial intelligence maturity is intended to offer a systematic and rigorous approach for organizations to assess their competency and maturity. To help financial institutions evaluate current artificial intelligence ma...