U.S. Consumer Banking Survey: AI, Chatbots, and Conversational Banking Need to Lead Digital Experiences — Customers Not Yet Convinced
Jun 2020 | IDC Survey | Doc # US45821920
By:
Marc DeCastro
Research Director, Consumer Banking
This IDC Survey presents key findings focused on the AI, chatbots, and conversational banking experiences from IDC's 2019 Financial Insights U.S. Consumer Channel Preference Survey and banks latest IT investment trends from IDC's May 2020 C...
