Shannon Kalvar

Research Manager , IT Service Management and Client Virtualization

This IDC Survey examines the intelligent digital workspace (IDW), an emerging ecosystem of services that supports the world of hybrid work — working anywhere, from any device, and using tools that transform work, from simple tasks to managi...
This IDC Tech Buyer Presentation examines enterprise service management (ESM) in practice. The evolution of IT service management from issue ticket routing systems into business process platforms has occurred under the rubric of enterprise ...
This IDC study contains IDC analysts' future of work worldwide outlook for 2022, as well as the planning horizon for the next five years. The outlook is presented through the lens of the 10 predictions that make up, in IDC's view, the frame...
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Analyst Location

United States


Cloud and virtualization system software