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Shannon Kalvar

Research Manager , IT Service Management and Client Virtualization

Shannon Kalvar is Research Manager for IDC's IT Service Management and Client Virtualization Program, responsible for delivering research and advisory for IT executives, vendor management teams, and investment executives.  Mr. Kalvar's research coverage includes IT Service Management management, Desktop As A Service (DaaS), Virtual Client Computing, Cost transparency tools, Software Asset management, and the use of AI and NLP for service management.


Previously, Shannon was a Director for the IT Planning and Strategy team at OneAmerica Mutual Insurance Company, where he led the analytics and strategic planning practices for IT transformation.  He provided guidance in the implementation of methods and processes derived from ADKAR, COBIT, ITIL, and Six Sigma, and developed customized frameworks and architectural road maps. Mr. Kalvar was also a Capacity and Planning Manager at Cummins, Inc., where he led teams and created roadmaps for organizational change, purchasing, and IT Management best practices, while leading international change efforts for vendor and IT management best practices based on COBIT and ITIL. In addition, Mr. Kalvar was a Strategic Planner at Lockheed Martin, where he applied the PRINCE2, MSP, COBIT, ITIL, and COSO frameworks across customer, and IT Infrastructure and Operational processes.  Shannon has over 23 years of transformational leadership, and operational experience as an IT executive.


• M.B.A. Bellarmine University
• B.A. in Religion, Case Western University

Hewlett Packard Enterprise (HPE) customers are quickly adopting hybrid cloud strategies; as their hybrid cloud usage increases for production-level applications, hybrid cloud management becomes a requirement to reduce business risks and pro...
Recent advances in natural language processing allow artificial intelligence (AI) to outperform humans in the task of reading comprehension in constrained environments. This advancement creates an opportunity for both IT service management ...
This IDC Market Note discusses the announcements of acquisitions by ServiceNow and Flexera."The recent acquisitions of VendorHawk by ServiceNow and of Meta SaaS and Brainware by Flexera strengthen both companies' short-term tactical portfol...
This IDC Market Perspective provides insight into the role of virtual client computing in digital transformation."Virtual client computing (VCC) has evolved from an edge-case solution for mobility workers and specific security scenarios to ...
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