Shannon Kalvar
Research Manager , IT Service Management and Client Virtualization
VMware's announcements at VMWorld 2021 bring their Horizon offerings in closer alignment with both their corporate and sales strategy. Although it will take time, the new Horizon thin edge hybrid DaaS platform, when seen as part of the larg...
ServiceNow's acquisition of Mapwize will bring indoor mapping, wayfinding, and space visualization capabilities natively into the ServiceNow platform for use in any of its products. This move will expand the use cases that ServiceNow can ad...
On July 14, Microsoft announced the availability of Windows 365, a desktop virtualization service built on Azure Virtual Desktop. Microsoft described it as an end-user service that makes it easy for an employee to securely stream a full Win...
This IDC Survey examines the intelligent digital workspace (IDW), an emerging ecosystem of services that supports the world of hybrid work — working anywhere, from any device, and using tools that transform work, from simple tasks to managi...
This IDC Tech Buyer Presentation examines enterprise service management (ESM) in practice. The evolution of IT service management from issue ticket routing systems into business process platforms has occurred under the rubric of enterprise ...
This IDC study contains IDC analysts' future of work worldwide outlook for 2022, as well as the planning horizon for the next five years. The outlook is presented through the lens of the 10 predictions that make up, in IDC's view, the frame...
IDC Perspective: Rethinking Design for the Participatory Enterprise
IDC Survey: Enterpise Service Management
Intelligent Digital Workspace Quick Poll
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