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Shannon Kalvar

Research Manager , IT Service Management and Client Virtualization

Shannon Kalvar is Research Manager for IDC's IT Service Management and Client Virtualization Program, responsible for delivering research and advisory for IT executives, vendor management teams, and investment executives.  Mr. Kalvar's research coverage includes IT Service Management management, Desktop As A Service (DaaS), Virtual Client Computing, Cost transparency tools, Software Asset management, and the use of AI and NLP for service management.


Previously, Shannon was a Director for the IT Planning and Strategy team at OneAmerica Mutual Insurance Company, where he led the analytics and strategic planning practices for IT transformation.  He provided guidance in the implementation of methods and processes derived from ADKAR, COBIT, ITIL, and Six Sigma, and developed customized frameworks and architectural road maps. Mr. Kalvar was also a Capacity and Planning Manager at Cummins, Inc., where he led teams and created roadmaps for organizational change, purchasing, and IT Management best practices, while leading international change efforts for vendor and IT management best practices based on COBIT and ITIL. In addition, Mr. Kalvar was a Strategic Planner at Lockheed Martin, where he applied the PRINCE2, MSP, COBIT, ITIL, and COSO frameworks across customer, and IT Infrastructure and Operational processes.  Shannon has over 23 years of transformational leadership, and operational experience as an IT executive.


• M.B.A. Bellarmine University
• B.A. in Religion, Case Western University

Recent advances in natural language processing allow artificial intelligence (AI) to outperform humans in the task of reading comprehension in constrained environments. This advancement creates an opportunity for both IT service management ...
This IDC Perspective examines how a major North American energy firm is automating its IT operations with artificial intelligence (AI)-based capabilities based on Digitate's ignio to automate IT tasks and processes that had previously taken...
This IDC study presents a five-year forecast for the worldwide virtual client computing software market as defined in IDC's Worldwide Software Taxonomy, 2017 (IDC #US42961816, August 2017). This study updates the previous forecast for this ...
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