TECH BUYER Nov 2019 - IDC PlanScape - Doc # US45596919
IDC PlanScape: IT Service Management and Digital Transformation
By:
Shannon Kalvar
Research Manager , IT Service Management and Client Virtualization
Abstract
This IDC PlanScape provides details about how to accelerate the emergence of outcome-based services, with a focus on an actionable model for rapidly shifting from ticket deflection and incident restoration to resource organization and outcome delivery.
"Service management in the digital age is not just about crossing functional silos," said Shannon Kalvar, research manager for IT Service Management at IDC. "It is about fundamentally rethinking how we organize and deliver the resources employees need to thrive in an objective-oriented business environment."
Coverage
Subscriptions Covered
CIO and Technology Professionals Agenda , IT Service Management and Client Virtualization Software
Regions Covered
Topics Covered
Cognitive/artificial intelligence, Digital transformation strategies, Leadership transformation, Services transformation, System and network management software, Technology buyer
Content
List of Tables
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.