target audience: TECH BUYER Publication date: Jun 2020 - Document type: IDC Perspective - Doc Document number: # US46427820
Integral Services: Creating IT Services for the Agile IT Organization
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Abstract
This IDC Perspective emphasizes how integral services use cases are critical to the swift and timely achievement of "agile IT," a foundation for competitive enterprises. Integral services provide the technology foundation for delivering operative as well as transformative agile IT, which can be highly effective in the long-term survival of enterprises in the face of the 2020 pandemic and ensuing recession.
"For the digitally determined business, integral IT services ensure the availability and optimization of any IT service delivered from either internally or externally available sources," states Bill Keyworth, adjunct research advisor, IDC's Research Network. "Use cases for integral services provide an industry-agnostic view of DX to assist IT leaders in reimaging their development or operational function essential to a more agile IT environment."