Integral Services: Creating IT Services for the Agile IT Organization

Executive Snapshot

• Figure: Executive Snapshot: Creating IT Services for the Agile IT Organization

Situation Overview

• Figure: IDC's Digital Transformation Use Case Taxonomy: Integral Services Use Cases

• Figure: Integral Services Use Cases: Three Time Horizons

• Service Performance and Reliability Use Case

• Table: Service Performance and Reliability Description

• Customer-Centric Service Delivery Use Case

• Table: Customer-Centric Service Delivery Description

• Infrastructure Cost Management Use Case

• Table: Infrastructure Cost Management Description

• Augmented Data Exploration and Integration Use Case

• Table: Augmented Data Exploration and Investigation Description

• Intelligent Application Integration Use Case

• Table: Intelligent Application Integration Description

Advice for the Technology Leader

• Table: Essential Guidance

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• Related Research

• Synopsis