Abstract

This IDC study represents a vendor assessment of the 2022 intelligent automation services market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the intelligent automation services market. This IDC MarketScape covers a variety of vendors participating in the intelligent automation services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"As intelligent automation increasingly becomes an integral component of digital business and future enterprise strategies, services providers have evolved their portfolios and expanded their capabilities to meet a broader range of buyer needs across technology, data, people, and processes," says Jennifer Hamel, research manager, Analytics and Intelligent Automation Services at IDC. "Successful vendors both have forward-looking strategies for supporting clients' intelligent automation adoption needs and demonstrate current capabilities and proof points through existing client engagements."

Coverage