target audience: TECH SUPPLIER  Publication date: Aug 2023 - Document type: IDC Survey - Doc  Document number: # US49962223

Democratizing the Frontline Worker Experience: Driving Engagement, Productivity, and Profits


  • Anu Mehta Loading
  • Amy Loomis, Ph.D. Loading


  • 27 slides

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This IDC Survey aims to understand the challenges faced by frontline workers and the importance of various tools and technologies that are available to frontline workers to be innovative, engaged, and productive. The survey highlights how areas such as technology investments, skills development, and automation positively impact frontline productivity. North America leads in providing democratized access to key technologies for frontlines, with the manufacturing, healthcare, retail, and utilities sectors leading the industry verticals.


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