target audience: TECH SUPPLIER Publication date: Apr 2023 - Document type: IDC Survey - Doc Document number: # US50251323
Line-of-Business Automation Developer Programs: IDC's Worldwide Automation and Process Improvement Survey
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Abstract
This IDC Survey focuses on the section of the March 2023 worldwide automation and process improvement survey associated with line-of-business (LOB) automation developer programs. IDC uses the term LOB developer to refer to business users who work at least part time in a developer role. This survey used the equivalent term "citizen developer" or "citizen automation" because the terms are more well known.
The primary objectives of this research are as follows:
- Tracking progress on these programs and their impact across the workforce
- Identifying the features offered and the tools and platforms used to support business users in their automation and process improvement efforts
- Examining rewards and incentives and how those may or may not increase involvement and program success
- Identifying key challenges that may impede success